Intermountain Property Management Inc

IPM managed our home for a one year term. The home itself is older, and it's expected that there may be some small mechanical issues. To be clear before diving in, my problem here is not the actual failure of the mechanics - Its the timeliness and compassion of the team to assist in addressing issues with the mechanical failures. In our year long term we had: two appliances break (washing machine & Dishwasher), the toilet & the dishwasher flood the downstairs, the heating element fan in our electrical fireplace went out (still hasn't been fixed), and electrical wires rip out of the main supply line in a windstorm causing sparks to burst fourth on to the house and catch it on fire (literally). There were many other smaller items that weren't even worth bringing up with them because nobody was ever going to do anything about it. . The response to all of these emergencies was handled with nonchalance, delay, total NON-communication and complete unurgency. Looking through old emails I was only ever met with responses like "I am looking into this and I will be in touch", "I'm waiting to hear back", & " I will check with the general manager". I included a photo of the email correspondence so ya'll can see a feel for how they operate. It's fine that we waited two months for a new appliance. It sucks that we are paying rent which includes functioning appliances, but whatever, I get it. COVID times, the maintenance dude quit, nobody told us, etc. It happens, sure. But to really put this in perspective though, our house actually and physically caught on fire because of a wiring issue that was never addressed. We brought it up at least 5-6 times because the dangling wires kept causing power surges at the house and nobody ever did anything. When I called Northwestern Energy myself, they were there within MINUTES to fix the problem. It goes to show that they really just do not care and did not try. I shouldn't have asked the proper procedure moving forward or asked for their help in the first place... The final stab in the back with this company is that we have come upon our lease renewal... I have purchased a home in Bozeman and plan on closing on June 1st. The lease ends June 4th. Because of 'company policy' they are unwilling to provide even a few day extension so we can have more than 2 days to move over from Livingston. All this time, their 'company policy' has been ignoring us for weeks and months on end, and now they cant give us a few days? Seriously? We have been communicative, diligent, respectful tenants who pay rent on time, and even have the next tenant lined up for the property, and the only thing they have to show is 'company policy'. Unbelievable.

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Intermountain Property Management in Bozeman is probably the best rent management we've ever rented from. They were flexible when we moved in, allowing us to waive the carpet cleaning requirement and keep some of the previous renter's property that he needed to leave behind.
Their rates were far better than the surrounding neighborhood and only raised by $25 when our contract renewed (despite a significant increase in the average rent cost in Bozeman).
The place itself was in great condition but during our stay we lost a refrigerator, a washing machine, and the handle on our dish washer stopped opening. IPM fixed the dish washer and replaced the refrigerator and washing machine very swiftly, using reputable appliance repair agencies. No complaints at all.
There were little issues too, like sticky windows and damaged blinds. We notified IPM mostly just to make them aware of the issues, not that they inconvenienced us, and IPM did get these fixed also, just not right away. Personally, I see this is a good thing as it shows that your rental company (with probably 1000+ renters to take care of) is prioritizing the urgent repairs and not just taking care of the easy ones to make it seem like they're doing something.
We always paid our rent on time, +/- a couple days, and eventually ended our contract, did our part cleaning the apartment for move-out, and received a full refund on our deposit with zero issues.
We would rent from IPM again and always prioritize their listings when shopping for rentals.