Billion Dodge Chrysler Jeep

They gave me an estimate that included replacing the radiator, the water pump, and the timing belts, for over $1200! They charged me a diagnostic fee of $65, which they said I would get back as a credit when I got the repairs done. I asked why so many things and why so much money. They charge $120/hour for service! That's nearly double what all other mechanics in this town charge. I decided to NOT let them fix my car, because I felt they were gouging me. So I'll never get my $65 back, which I feel was a stupidity charge for taking my car there to begin with.

He didn't listen to me when I said I didn't want car payments, and that I wanted $X for my used car. He showed me vehicles WAAAY out of my price range. Then he had me drive a car that had and quot;just arrived on trade inand quot; that just happened to be exactly what I wanted for my used car. How convenient. However, the vehicle was priced double what it should have been, and he said it was on sale. Billion's website listed the car for much less than the salesman quoted. I got the feeling I was dealing with a and quot;typicaland quot; used car salesman. Will not go back, nor will I recommend Billion to anyone looking to purchase a vehicle.

Checked air conditioning. Unfortunately, it took 3 visits to get this issue fixed. They did provide me with the final service cost of $231 at no charge

I took the old Explorer in for an oil change which was done without delay. They checked the fluids - and I said, don't bother with the windshield wiper fluid - the motor is broken and I need to replace it. The guys checked and noted it was a blown fuse. They replaced it and sent me along my way. No charge.

I don't have my exact records with me. They did an excellent job, very professional and even offered to pick me up from work when the truck was ready!

As quoted...parts department made a mistake and they credited me the shipping...job well done...

Do to damage done by glass people when changing out my windshield. I needed to have the headliner and and 2 front pillars replaced. Called earlier to order parts and set up appointment. week later went in to 9am appt. When I arrived I was totally ignored ,there was a cute little blond woman there and all the guys were standing around her laughing and joking as if we were not even there !! Finally. after standing and waiting for 10 minutes, I finally said I actually have an appointment and would like some help ! I was then directed to the body shop,who had no knowledge of my appointment,nor had the parts been ordered !! I left and got a hold of another dealership ! So whoever it was we spoke to,never bothered to do his job ! Twice after that Billion called wanting to know if we still wanted them to order the parts and do the work.We said no... The work was done by another dealer,professionally and punctually ! We will never again do business with J.C. Billion.