Stanley Steemer

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unknown

They were on time, thorough and did a really good job. I would use them again.

unknown

They were quick. They were in and out and they did what they said they'd do and they did a good job. What led me to use them over the other ones are probably the reviews.

They were quick and did a great job. There were still a few stains when they were finished. But I had no expectation that they would be able to get those particular ones out.

Stanley Steemer did a fantastic job. They crew showed up early, cleaned hard spots multiple times, got out all stains, worked quickly and did a fantastic job. I would definitely use them again in the future. I would also highly recommend their services.

Andre' is always prompt, polite, helpful and he and his helper do an excellent job.

It has been a couple of days after and don’t seem to be getting the dog smell like we used to.
The only negative thing I have is I’d requested ‘before and after’ photos. As we were going through taking ‘before’ photos their camera quit working. Normally I would mark down some for this but I'm very happy with the work and there really isn't a good category to mark down for this as I think for the overall rating they deserve the 'A'
So overall I’m very happy with the work performed.

Stanley Steemer employees,2, arrived on time. They were courteous, hard working and took utmost care of household items. they were not pushy in trying to upsell, however, they did present upsell options which I did not need or want. They did not talk negatively about other companys. I was very satisfied. The last time I decided to have carpets cleaned I decided to check Angie's list and decided to try another company based on the reviews. Pro Steam did my carpets Nov. 2012; did a good job but a little too talkative for my liking; some negative comments about other companys although did not name companys.

The appointment was made via the national service center on a Friday. It was scheduled on the following Monday. Originally, the time given was between noon and 4PM. We received two calls in the interim each refining the arrival time. The actual time of arrival was about 45 minutes after the predicted noon arrival.
The cleaning was performed by, Andre Garza. He was pleasant, informative, and work diligently for 2.5 hours to complete the spot cleaning, the steam cleaning, and the protective spray application.
Originally we scheduled carpet cleaning in the master bedroom, two hallways, a walk-in closet, and a stairway and said there were additional small areas (not whole rooms) exhibiting high traffic stains. The price quoted without the additional small areas was $130. Andre examined the total of what we wanted done, explained that spot cleaning the high traffic areas would not be satisfactory because they would be noticeably cleaner than the adjacent rug. So we agreed to have the den, living room, dining room, and study included for an additional $80.
Additionally, we agreed to have a protective spray (similar to ScotchGuard) applied. The price for this was $110. This price for this struck me as being somewhat excessive. Time will tell if it was a good decision to have it applied.
The carpet, which is twenty years old and to our knowldge has never been shampooed, cleaned up very well --- far better than our expectations (especially the high traffic areas) --- we are quite happy with it.

Excellent. On time, very professional and explanined processes well.

James and Jeffery were on time. They were extremely personable and professional. They explained each process and also offered information for added services if we wanted them. They were reasonably priced and gave us the best deal for the coupons we had.

We used this company's convenient online scheduling feature to set an appointment for Friday between noon and 3pm. At 3:00 they called to say they were running late and would arrive within the hour. At 4:30, they still hadn't arrived and I called the office who said they would arrive soon. They arrived close to 5:00.

HOWEVER, once the two guys got to our house, they were very professional and friendly. They moved all our furniture and the carpet turned out fantastic! It was very dirty and it looks like new. The supervisor did an extra area of carpet at no cost to compensate for their tardiness.

Despite being late, the service was great and I would use them again.