Mr. Rooter Plumbing of Billings

I've used Mr.Rooter before, and was even happier this time. It was not a job for the weak of stomach - but you'd never know it by the professionalism.

No issue with quality or speed of work. Issue was with the cost of the work. Charged over two times what you could get the garbage disposal unit for the unit itself. Charged $168 for exact unit that cost $86 on amazon. Then charged another $160 for $160 for installation (I had ordered the unit but forgot to tell my wife). They knew about the cost difference but expressed no remorse. Will not use them again.

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It was the coldest part of the winter. They helped by replacing the sewer line, which required new pipes in the house and a whole new sewer line to be dug to connect with the city sewer. They were prompt and efficient under such cold circumstances. They were reasonable with their price and worked with us to make it possible. They have returned as the weather improved to make sure the land was leveled off and everything was ok. They recently helped our neighbor and she has the same glowing review.

Chance was very professional and did a thorough review of my plumbing.  Even though the problem was not rectified, he did come up with several options and did not charge for his services.  I will be using them in the future to take action to get this working.  Highly recommend Mr. Rooter based on Enterprise Ave.

They were outstanding! They were prompt, courteous, clean and the price was very reasonable.

Making a decision as to whether to do the work or not.

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I was not impressed at all. My daughter paid him to put in a toilet. They came and instead of using their snake to clean the drain they took a hose form my washroom and stuck it on the pipe and a week later it clogged up again. I called another company to actually get the job redone. They made it seem like they were on their way and my daughter and I had to wait.

He was punctual, and very professional.  Explained everything he was doing and when conventional therapies didn't work, he went back to get a special washer machine to open the line up.  I'm not up on the price comparisons for work so, I don't know if the price was good or bad, but I was satisfied.  The only gripe: he kept wearing his wet boots through the house (there was work in the kitchen and the garage access to the line) and I needed to clean the kitchen floors after he left, but that's minor in comparison to the overall experience.

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Brilliantly.

All the work I had done took 3 separate trips on 3 different days.  They were so accommodating and worked me in so that they weren't holding up the remodel project.  On one trip because the plumber that takes care of all my plumbing needs was running late the president of the company came out and did the work needed on that day.  Everything is working just great and I am so happy to have found a plumber that is as awesome as Mr. Rooter.

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They were wonderful and did a fantastic job.  The price was very reasonable as well.  I would recommend them and we plan to use them for any plumbing needs.

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Everyone was professional and knowledgeable.  The work was done in a timely manner and professionally.

The young plumber who came out, Ryan, was very pleasant.  He called before my appointment time as he had finished his previous job early and asked it was ok if he came out then.  I had been having issues with the pipes to the toilet making a lot of noise when the tank was done filling and had been told that I needed a pressure reducer put in the water line after the water meter.  He said he didn't think that would help as it was the pipes vibrating inside the wall.  He said that possibly replacing the fill valve would stop the noise and that there wouldn't be a charge for that so that is what he did.  It worked like magic and no more rattling pipes.  Ryan was very professional and went over the cost for everything before he started the job.  I had told the gal who made the appointment for me that i was an Angie's List member and that I had a coupon for 15% off but then I looked at the coupon and told her I was sorry that the coupon was for 5% off.  She said that was ok, they would give me the 15% off, which I thought was great service.  I even signed up for their 3 year advantage plan as if I ever need a plumber they will be the people I call.  I was very satisfied with the service and the work that was performed.

Very smooth.

Job went fast, Mick Brown responded quickly and started work immediately. His quote was less than others and Mick is a licensed master plumber. He had to replace some buried exterior sewer lines and reinstall poorly embedded  interior plumbing lines that solved the problem. He was careful excavating and explained his work and performed professionally. He worked well and coordinated with our regular handy man who was working on other related repairs. I will use him in the future and recommend Mr Rooter, Mick Brown, in Billings MT to others.

It all went very good and I enjoyed talking with the plumber. He was very friendly.