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Comfort Heating & Air Conditioning LLC
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
We are a second generation family owned business serving Billings and the surrounding areas. We have been serving Billings and close surrounding area for over 35 years. We provide sales, service and installation of quality products for your home or business. We specialize in the replacement of older inefficient equipment with new equipment that is highly energy efficient and will not only lower your utility costs, but raise your comfort levels substantially. Our Comfort Solutions Adviser would be happy to visit with you any place, any time. A large part of our business is new construction. We provide superior systems to fit any budget, in any new home or building. Our systems can be basic up to highly customize for the custom home market. We invite you to browse around and look at our quality products and services. Please do not hesitate to contact our team or ask specifically for the comfort adviser to help answer your questions. Remember "comfort" is in our name and we take that very literally. Comfort Heating and AC LLC is a Montana registered contractor. We are members of the Montana Home Builders Association, the National Home Builders Association, and the Billings Home Builders Association. We are also members of the Billings Chamber of Commerce. We have been voted Billings Best Heating and Air Conditioning Contractor for over 10 years!!!
Business highlights
Emergency services offered
42 years of experience
Services we offer
Residential & commercial furnace installation and repair. Air conditioning service and installation. Installation and service of ductless A/C units, UV lights, air cleaners, air filtration, filters, fireplaces, for commercial and residential applications., garage heaters, general HVAC, heat pumps, humidifiers, thermostats, ventilators
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.835 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 3% | ||
| 0% | ||
| 3% | ||
| 3% |
Showing 1-25 of 35 reviews
Steve L.
Jul 2020
Tech said the fins were dirty causing it not to cool and cleaned fins, saw little dirt. I pointed out condenser fan was not running fast, he ignored. Found later that the fan was bad. They did nothing to fix the problem
Jesse R.
Oct 2017
Fast, professional, informative.
Response from Comfort Heating & Air Conditioning LLC
"Thank you"
Rose S.
Oct 2017
Went okay...there was some confusion at first. We had been customers previously at a different house. They updated the address but left all the specifics about the system as if it was the old address. It ended up taking 2 trips but made it right. Pricing reflects contract for spring air conditioning units as well.
Response from Comfort Heating & Air Conditioning LLC
"Thank you!!"
Kay K.
Sep 2017
The estimate was done quickly and the work was professional. The workman were considerate and thorough. I am very pleased with this company and highly recommend them!
Response from Comfort Heating & Air Conditioning LLC
"Thank you so much! It was a pleasure doing business with you and look forward to working with you in the future."
Doug M.
Dec 2016
Great ! Everything is fine.
Response from Comfort Heating & Air Conditioning LLC
"Thank you very much. We do apologize for our responsiveness it was truly a very busy time with the first big cold snap, but are very glad you were taken care of. We appreciate your business and your time in posting this review. Have a happy new year!!!"
Robert O.
Nov 2016
Excellent, on time, very professional, done quickly ,easy to pay, very happy
Response from Comfort Heating & Air Conditioning LLC
"Thank-you very much!!! Please let us know if we can be of further service at any time!!!"
Joel H.
Oct 2016
Good. Everything was good. They were quick. It was great and perfect. No complaints whatsoever.
Response from Comfort Heating & Air Conditioning LLC
"Thank-you very much. We appreciate your time and business!!!!"
David H.
Jul 2016
Called in to the phone number and was pleased that the stated on the message how much after hours and holiday charges are, so there was no surprise there. The technician (Tom) was at the house within and hour and let me know exactly what he was doing to make the repair and gave some suggestions on how to keep the issue from coming back.
Response from Comfort Heating & Air Conditioning LLC
"Thank-you very much for taking the time to post feedback. We like to know how we are doing, especially after hours. We are glad you got taken care of!!! We appreciate your business very much!"
Carolyn S.
Jan 2016
unknown
Response from Comfort Heating & Air Conditioning LLC
"Thank you very much. We truly appreciate your feedback. We appreciate your business very much and look forward to serving you again."
Pam K.
Dec 2015
unknown
Response from Comfort Heating & Air Conditioning LLC
"Thank you, we appreciate your business very much!!"
Sally L.
Dec 2015
unknown
Response from Comfort Heating & Air Conditioning LLC
"Thank-you very much! We appreciate you taking the time to let us know how we are doing. We look forward to helping you with any thing we can!"
Klaus R.
Nov 2015
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Response from Comfort Heating & Air Conditioning LLC
"Thank-you for taking the time to let us know how we did. We are glad you are happy with our service and we look forward to taking care of you for many years to come!!"
Bob J.
Aug 2015
Couldn't have been better!!
Response from Comfort Heating & Air Conditioning LLC
"Thank-you very much!! We are glad you are getting continued service from your system. We look forward to serving you in the future!!!"
Daniel G.
Apr 2015
They were good, prompt and responsive. They are reliable and know what they are doing. I will continue to use them. They are a little pricey.
Response from Comfort Heating & Air Conditioning LLC
"Thank-you very much for providing feedback for service we performed. We appreciate all of your comments and look forward to many years of continued service!"
Cynthia F.
Feb 2015
Our floor trusses made it difficult to minimize huge duct runs---but the workmen followed directions and the basement ceiling is attractive. We had asked for a dehumidifier in the bid, and when it got overlooked they apologized & ordered it. All is working well! Both the basement and the main floor are comfortable, and the service tech was very thorough (and patient) in explaining how things work (especially the new filtration system).
Response from Comfort Heating & Air Conditioning LLC
"Thank-you very much!! We look forward to taking care of your needs for some time to come. Congratulations on your new home!!!"
Doug M.
Sep 2014
unknown
Response from Comfort Heating & Air Conditioning LLC
"Thank-you very much for taking the time to post a review. It was our pleasure to have taken care of you this summer. We hope you enjoyed the cool comfort in your home. We look forward to taking care of you for many years to come. Jeff Scherr - Owner"
Carol D.
Jun 2014
Came on scheduled day and actually called to see if they could come earlier since they had a cancellation. Our repair guy was great! Friendly, knowledgable, and explained all what was wrong. Was able to use the 5% Angie coupon offered on their page! Would definitely call them again when needed.
Response from Comfort Heating & Air Conditioning LLC
"Thank-you very much for taking the time to review our services. It was our pleasure to have taken care of you and look forward to taking care of your needs in the future. Enjoy your summer."
Terri H.
Apr 2014
unknown
Response from Comfort Heating & Air Conditioning LLC
"Thank-you so very much for your review. It was our sincere pleasure to have taken care of you!!"
Holly G.
Apr 2014
Everything went awesome! Jeff came out within a couple of days of us contacting him to assess our situation and give us an estimate. He was very knowledgeable and went above and beyond our expectations. He made suggestions without being pushy. His estimate was a bit lower than our other estimates, but it was his knowledge and helpfulness that ultimately led us to choose comfort heating. He even gave us information about rebates that we may be eligible for. Our installation was scheduled within a week of us approving the estimate. The technician we had was amazing. He was professional, courteous and also very knowledgeable. He exceeded our expectations. He made sure all my questions were answered and that I knew whom to contact in case any other questions or issues should arise. He even did his best to answer all my questions about my furnace and duct work. I am very clueless when it comes to these kinds of things and at no point did I ever feel dumb about asking questions. I am very much looking forward to working with these wonderful people again!
Response from Comfort Heating & Air Conditioning LLC
"Thank-you for your kind words. It was our absolute pleasure to install your new system. We are sure you will enjoy many years of comfort. Have a great summer!!! And thank-you again for taking the time to comment - we really appreciate it."
KARLA P.
Feb 2014
Installed heating system. Air conditioning unit will be installed this spring. So far they have been wonderful to work with. Crew was professional and prompt. We love the heating system. Will update when we have air-conditioning unit installed.
Chassidy M.
Jan 2014
It was a Sunday night and my furnace was not putting out any heat. So, I told my husband to call and make an appointment with Comfort Heating and Air Conditioning. We have always had them repair our furnace in the past and they have taken care of all maintenance etc. My husband gets an appointment for that day at 1:00 PM not ideal considering he is on night shift but it will have to work. The first technician finds that our furnace ignitor is burnt out so he replaced that. He also cleaned flame sensor, checked and adjusted gas pressure. The furnace was working at this point, and the total bill was $140( 1 hour of labor and $60 part) At around 3:00 PM my husband was heading off to work when he noticed that the furnace was not kicking on and the house temp was decreasing. He runs downstairs and checks a few things and sees that the furnace fuse was blown. He replaces the fuse and the furnace starts working again. I get a text from him at work to pick up another fuse so we have a backup fuse when we need it. I grabbed a few after work as he suggested. After being home for about an hour, I noticed that it was cooling down once again. Sure enough the temp had dropped another 3 degrees. I went to check the fuse to see if it was blown and it was. I tried to call Comfort Heating but they were closed(5:30 PM) Their machine stated that after hours rates were $120(no way was I going to pay that) and if you wanted to leave a message you could and they would call you the next business day. I left a message asking if someone could be available at 9:30 AM when my husband gets into town because he is working night shift and that we would really appreciate it. Also, I told them to call him at around 9 AM (because that is usually when he gets cell service) to let him know what time they would be able to come to the house. Well, he does get a call but its not to confirm an appointment but rather to let him know that they are sitting outside our house and wondering why no one is home. He informed the technician that he was out of town but should be in town in about 30 min. He gets to the house at 9:30 and the second technician checks the furnace out. He checked for short ground, blower motor winding's, inducer motor winding's, amperage of ignitor, inducer, blower motor. He checks for total amps which were 7.5, our fuse is only good for 6 1/4. The tech tells my husband how they always have to put 15 amp fuses in homes that have our furnace. So the second bill ends up being $126.30. He was only there for one hours worth of labor , but bills us for the 30 min he was waiting outside our home. Also, we have had one of their technicians at our house over a dozen times in the last 8 years, and not one has ever said that the fuse we were using was inadequate. I am really unhappy about the service that this company has provided. I thought to call and confront them but I was not sure what good it would do to argue with them. Its not like they are going to give me my money back. I apologize for the length but it was kind of a long story. I will not be a returning customer. I hope that someone will find this helpful!
Response from Comfort Heating & Air Conditioning LLC
"I thank-you for posting a review, even when not glowing it gives us an opportunity to improve. Bottom line is that if you had called and spoke with one of the owners Jeff (myself) or tony, we would surely have worked with you on the billing. We pride our selves on customer service and truly would not have let you down. If you had called that night, they would have repaired the unit and again even if the tech collected on the invoice we would have worked with you to make things right. I am not sure why the fuse was blowing and yes they are correct a furnace SSU (fused switch) need a 15 Amp fuse but that could have been easily explained and the techs carry them on their trucks. Again I am sorry for the bad experience, but we ALWAYS make things right. Mistakes can and will happen and we are prepared for that. We are like most humans in that regard. We thank-you for your many years of business and would appreciate the opportunity to earn that back in the future."
Sandy K.
Aug 2013
As I was going to get my mail one morning I discovered the carpet in front of the cold air return for my furnace was soaked. I found the area under the furnace was full of water. I called Comfort Heating and unfortunately they didn't have an appointment available for 3 days. I shut the A/C off, used my shop vac to get the water picked up and went about running errands. The next afternoon I got a call that they had a cancellation and could come right out. The technician discovered that the condensate pump was not working. He replaced the pump and did some rewiring to his satisfaction. It took him about 2 hours so he was here until after 5. Because I had just replaced the furnace in February and the pump was new there was no charge. I have been a customer since 2005 and have never had a bad experience with them. They are prompt and clean up any mess they make. I have them out twice a year for annual maintenance on either the A/C or the furnace. The technicians are always very pleasant and professional. They have even helped me diagnose a problem over the phone rather than coming out after hours and charging me for something I could fix myself - a new battery in my thermostat comes to mind. I highly recommend them to anyone needing a new furnace or central air conditioning or someone needing service on an existing unit.
Response from Comfort Heating & Air Conditioning LLC
"Thank you so much for taking the time to say such kind words. We are proud to provide the best service possible and are grateful for your business. We are happy your problem got taken care of. Thanks again very much."
Linda V.
Jul 2013
He explained what he was going to check to find the problem. No hidden costs.
Response from Comfort Heating & Air Conditioning LLC
"Thank-you for taking the time to post a review. Your comments are highly appreciated. We are here for any service you may need on your heating and cooling systems. We would love to have you on our Comfort Care Plan, which is designed to help eliminate these emergency calls. Have a great summer!!!"
Jenny H.
May 2013
The tech was quick and professional. He performed the tune-up, cleaned the furnace filters, and removed all debris from the AC unit. I was pleased with his work and will call this company again.
Response from Comfort Heating & Air Conditioning LLC
"Thank-you so very much. It was our pleasure to have provided our services and I will pass along your words to the technician!!!"
Rick U.
Mar 2013
Apparently my humidifier was working, but they changed the filter along with some other tests. I couldn't understand why they were doing all these other tests. As it turns out, they have a minimum of one hour charge, so they were doing things to justify the cost. otherwise it would have been $80 for a 15 minute call.
Response from Comfort Heating & Air Conditioning LLC
"Thanks for taking the time to post a review about our performance. We love the opportunity to do things better. We did actually only bill for $80.00 and $17.50 for the new humidifier pad so the total invoice was $97.50. We also cleaned the flame sensor on your furnace to make sure it ran correctly. The tech also took some time to discuss the proper operation of the humidifier to you, so that you can get the best possible use out of the unit. I am not sure why you mentioned we were "Digging" around and billed more? But no matter, we are glad you were overall happy with our service. We would never try and add additional time on an invoice and I will stand by that. People work to hard to come by their money and we work just as hard and would never take advantage of any customer. Without customers we have no business. Thanks again for the opportunity to look at ourselves and service processes."
Licensing
State Contractor License Requirements
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FAQ
Comfort Heating & Air Conditioning LLC is currently rated 4.8 overall out of 5.
Comfort Heating & Air Conditioning LLC accepts the following forms of payment: CreditCard
Yes, Comfort Heating & Air Conditioning LLC offers free project estimates.
No, Comfort Heating & Air Conditioning LLC does not offer eco-friendly accreditations.
No, Comfort Heating & Air Conditioning LLC does not offer a senior discount.
Yes, Comfort Heating & Air Conditioning LLC offers emergency services.
No, Comfort Heating & Air Conditioning LLC does not offer warranties.