Bresnan Communications

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very very slow.

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everything went very well...

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The first guy could not get our email working. We spent 2 separate 2 hour phone calls and the provider could not restore our email. We have had to create a gmail account to use now. We also lost the ability to use our voicemail. Nobody can leave a message. We have bundled services so this is really frustrating. The rep on the voicemail problem put us on hold and finally hung up on us when he could not help us. His supervisor called back. During this 'help' we also lost the ability to use our phone. The rep said it was probably because it was a new number. We have had this same number for over 20 years. Supervisor calls back on the cell phone and proceeds to not be able to fix it either. We go for over 24 hours without our landline for no reason whatsoever. The mortgage company we were dealing with at that point could not reach us as they were calling our landline and did not know our cell phone number. We are looking for other services now. The voicemail does not work. We have no Charter email and cannot get any help with it. The reps cannot solve the problems. We still don't know why our phone number would not work for over 24 hours. REALLY bad service and by the way, the digital cable keeps freezing up now. Nice work Charter.

They now go by charter communications.
The tech who installed it was here fairly close to the start time but he rushed through our install and didn't stay long enough to verify everything worked properly. I spent the next day figuring out the mess he left and fixing our phone myself. When we contacted customer service they gave us the option to have them call back later but they never called back.

The first technician that came on Monday didn't make sure the Internet was fully working before he left. When I tried to use the new service I had to waste a couple of days on the phone trying to trouble shoot the problem. The phone and Internet didn't work. My telephone lines number was unable to be transferred back to my old provider because the number was In limbo. After a long amount of waiting on the telephone and trouble shooting with automated services. I got a real technician who scheduled a Internet technician to come out to the house to try to fix the problem. This was a success and I won't be switching again until I forget about this whole nightmare somehow. Maybe it will take amnesia.

The tech was ahead of schedule and asked if he could come early. It was good so that I did not have to wait around. He got here and there was a problem with the connection. He worked through it and solved the problem before leaving so that I would have Internet service. It worked out very well.

They were on time, knowledgeable and helpful.

Very good service called them came on time the set up was very easy and they service works great.

I've been with them since 2003. I have no choice as to cable provider so I will continue to use them.

Recently Bresnan was sold to Cablevision or as they now call it here Optimum. I can say there is nothing optimum about my new service provider. The rates are higher, the service is less reliable and the customer service is the worst I have encountered. I have called twice in the last 3 months to make a payment arrangement, the first time I was a week or 2 over due and had an emergency that sucked up some cash and I had always been able to let them know what day I would be in and pay then with no problem well not anymore. I was shut off for 3 days and even after paying it took me more then an hour on the phone to get my cable back on. The second time this happened we were getting our check the next day and they would not wait 18 hours for payment and again another hour on the phone to get service restored. To make matters worse they have cut me back 4 channels and are charging me $20 more a month for the same service. I always thought you should reward loyalty but it seems this company only offers new customers deals because for the same service I am paying $170 while the new people pay $90. Not to mention they do not even have an office in my town and I have to drive 30 miles to even pay and get a real receipt of payment. Optimum should be renamed inconvenient, it would be more accurate. I implore anyone new to the area to seek out another set of services what seems like a good deal today will be your headache tomorrow. After 5 years as a loyal customer this new company is not getting my business!

They have awesome service.