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Bresnan Communications

About us

Bresnan Communications is now part of Cablevision Systems Corporation (NYSE: CVC), the nation's 5th largest cable operator and one of the nation's leading media and telecommunications companies. Cablevision offers a full suite of premier Optimum-branded residential and business communications services that include Optimum TV digital television, Optimum Online high-speed Internet and Optimum Voice digital phone to more than 300,000 customers in Colorado, Montana, Wyoming and Utah. Managed today by Cablevision's leadership team, Optimum delivers its technologically-advanced services with enormous value and the highest levels of customer care and support. Cost is determined by the job. No travel charges. No service fee.

Business highlights

Emergency services offered
22 years of experience

Services we offer

Cable TV. Phone & internet services.

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.114 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
64%
4
14%
3
0%
2
7%
1
14%
Showing 1-14 of 14 reviews
Ron L.
Mar 2016
5.0
Yes, I recommend this pro
$100
unknown

Ray L.
Mar 2015
2.0
$232
very very slow.

Max W.
Jul 2014
5.0
Yes, I recommend this pro
$135
unknown

Paul N.
Jul 2014
5.0
Yes, I recommend this pro
$50
everything went very well...

Denise P.
Jun 2014
5.0
Yes, I recommend this pro
$29
unknown

Mary H.
Jun 2014
1.0
The first guy could not get our email working. We spent 2 separate 2 hour phone calls and the provider could not restore our email. We have had to create a gmail account to use now. We also lost the ability to use our voicemail. Nobody can leave a message. We have bundled services so this is really frustrating. The rep on the voicemail problem put us on hold and finally hung up on us when he could not help us. His supervisor called back. During this 'help' we also lost the ability to use our phone. The rep said it was probably because it was a new number. We have had this same number for over 20 years. Supervisor calls back on the cell phone and proceeds to not be able to fix it either. We go for over 24 hours without our landline for no reason whatsoever. The mortgage company we were dealing with at that point could not reach us as they were calling our landline and did not know our cell phone number. We are looking for other services now. The voicemail does not work. We have no Charter email and cannot get any help with it. The reps cannot solve the problems. We still don't know why our phone number would not work for over 24 hours. REALLY bad service and by the way, the digital cable keeps freezing up now. Nice work Charter.

Melissa C.
Jun 2014
4.0
Yes, I recommend this pro
$153
They now go by charter communications.
The tech who installed it was here fairly close to the start time but he rushed through our install and didn't stay long enough to verify everything worked properly. I spent the next day figuring out the mess he left and fixing our phone myself. When we contacted customer service they gave us the option to have them call back later but they never called back.

Blair W.
Sep 2013
4.0
Yes, I recommend this pro
$95
The first technician that came on Monday didn't make sure the Internet was fully working before he left. When I tried to use the new service I had to waste a couple of days on the phone trying to trouble shoot the problem. The phone and Internet didn't work. My telephone lines number was unable to be transferred back to my old provider because the number was In limbo. After a long amount of waiting on the telephone and trouble shooting with automated services. I got a real technician who scheduled a Internet technician to come out to the house to try to fix the problem. This was a success and I won't be switching again until I forget about this whole nightmare somehow. Maybe it will take amnesia.

Alan W.
May 2013
5.0
Yes, I recommend this pro
$85
The tech was ahead of schedule and asked if he could come early. It was good so that I did not have to wait around. He got here and there was a problem with the connection. He worked through it and solved the problem before leaving so that I would have Internet service. It worked out very well.

Joy L.
Dec 2012
5.0
Yes, I recommend this pro
$85
They were on time, knowledgeable and helpful.

Lourdes B.
Dec 2012
5.0
Yes, I recommend this pro
$100
Very good service called them came on time the set up was very easy and they service works great.

Nancy T.
May 2012
5.0
Yes, I recommend this pro
$25
I've been with them since 2003. I have no choice as to cable provider so I will continue to use them.

Anje D.
Jul 2011
1.0
$300
Recently Bresnan was sold to Cablevision or as they now call it here Optimum. I can say there is nothing optimum about my new service provider. The rates are higher, the service is less reliable and the customer service is the worst I have encountered. I have called twice in the last 3 months to make a payment arrangement, the first time I was a week or 2 over due and had an emergency that sucked up some cash and I had always been able to let them know what day I would be in and pay then with no problem well not anymore. I was shut off for 3 days and even after paying it took me more then an hour on the phone to get my cable back on. The second time this happened we were getting our check the next day and they would not wait 18 hours for payment and again another hour on the phone to get service restored. To make matters worse they have cut me back 4 channels and are charging me $20 more a month for the same service. I always thought you should reward loyalty but it seems this company only offers new customers deals because for the same service I am paying $170 while the new people pay $90. Not to mention they do not even have an office in my town and I have to drive 30 miles to even pay and get a real receipt of payment. Optimum should be renamed inconvenient, it would be more accurate. I implore anyone new to the area to seek out another set of services what seems like a good deal today will be your headache tomorrow. After 5 years as a loyal customer this new company is not getting my business!

ROBERT P.
Sep 2008
5.0
Yes, I recommend this pro
They have awesome service.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Bresnan Communications is currently rated 4.1 overall out of 5.

Bresnan Communications accepts the following forms of payment: CreditCard

No, Bresnan Communications does not offer free project estimates.

No, Bresnan Communications does not offer eco-friendly accreditations.

No, Bresnan Communications does not offer a senior discount.

Yes, Bresnan Communications offers emergency services.

No, Bresnan Communications does not offer warranties.