Benjamin Franklin Plumbing

They came to do sewer replacement dated March 2025. When it was nearly done, they hit our house, hit the concrete and the fence at the backyard. Our sidings were damaged and we got the big hole in the bedroom. They said they would come to flat the backyard out. No one showed up. They came and hired an incompetent painter to fix the hole in the bedroom. Now we have 3 colors in that spot. 6 months! They had plenty of time and they ran away. This company is worse than the criminal of Hit and Run on the street. Stay away from them unless you want they destroy your Home.

Customer Service was exceptional. We had no water in the house from our well. After researching who works with well repairs, I filled out the issue on Home Advisor and within minutes, I was called by two companies. Ben Franklin Plumbing responded and told me a tech would be calling me shortly, and within 30 minutes I was notified and Jerod Lee, the lead tech was knocking on our door. We were kept informed of the progress; were notified when arrival expected; and Jerod troubled shoot the issues before just jumping to the most expensive repair. Jerod Lee was the lead tech on our job and he and Chris replaced the actual pump. We will be sure to use Benjamin Franklin Plumbing for other needs in the future as well as referrals to our friends.

Scott was excellent! Knowledgeable and explanatory! Worked in cramped space and was very careful getting that huge 1993 65 gallon take out of the house safely! Already talking to this vendor about future plumbing projects!

Jared was very personable, professional and efficient. I really appreciated the response from Ben Franklin plumbing and the work Jared did for us.

I had a cast iron tub that I needed help to remove in the middle of my process to renovate my bathroom. Jerod was able to come out the next day with Scott and remove it fast and efficiently. He helped walk me through next steps for all of my Options to complete my renovation.

Chris repaired a pressure valve that was “gunked up” with sediments from the water. He also flushed the system and made sure our boiler was working efficiently before he left. Very reasonable charges for this service. Ben Franklin Plumbing always comes through for us whether we have an emergency or service work!!

Jerod Lee was knowledgeable and answered all my questions. He came up with solutions that I never thought of. I will definitely request Jerod and will use Benjamin Franklin Plumbing for any plumbing needs.

Ended up it was only a bad water line from the water heater. Ended up replacing. The water line and every checked out good. Saved me the cost of a water heater. Very honest people.

Best service tech and knowledgeable

I requested a plumber and had one within a week that was knowledgeable, courteous and polite. He assessed the damage, educated me, asked if the price was acceptable, and completed the job in a timely manner. Thank you to one of the best companies I have dealt with. They get a 4.5 rating only because there is always room for improvement

Excellent customer service. Knowledgeable and efficient. Professional.

Tom was prompt and courteous. After throughly inspecting all around the area for leaks, he determined that it was the tank interior pump? that needed replacing. Very good job!

They were awesome. I highly recommend the service. They are polite. Explained everything. Cleaned up.

Very qualified individual. Efficient, courteous, fastidious.

Mark and his team (Woody & Brad) are amazing! I had a serious water leak issue in my heating system and they were promptly there to repair everything. I would highly recommend BFP to anyone.

Very prompt and timely. He did a great job explaining the issues as well as cost.

Just great work!

Awesome service!

Tom was personable and professional. He was patient and accommodating while I watched and questioned almost every step. I am extremely satisfied with my new toilet and would request him for any future work.

Very polite and knowledgeable people offered helpful advice.

Jerod is great! Very professional, punctual and kind! He is a familiar face as he has been to my home in the past, so I knew we were In Good hands. Thank you, Jerod!

There is not enough stars for how well they did.

Tyler was absolutely wonderful! We were on a waiting list with several companies.. 2 companies made arrangements to come over and we never heard from them again! Tyler called to say he was in the area and he came over immediately! He accessed the problem.. removed the old hot water heater and within a half an hour went and got the replacement we needed and began installation! He is one terrific guy and very knowledgeable.. set our minds at ease instantly! Other folks may have been influenced by his youthful look.. but believe me, we would welcome him in our home anytime! He was very polite and professional! Thank you Benjamin Franklin Plumbing for sending Tyler to help us! People speak of 'high' prices.. well we are not as young as we used to be..and we were grateful for this company's assistance! With all the various disruptions all throughout our area because of our recent cold spell ... we were beyond grateful for the prompt service! As a 5th generation Montanan we WILL recommend Benjamin Franklin Plumbing to any of our neighbors and extended family here in the Billngs area! Thank you again!

Jerod was wonderful. Friendly, & professional. A pleasure having him here

they came out early and did a wonderful job they were great