1963

I would give negative stars if possible. I write this review so others will not have to endure the same incompetence and lack of customer service we experienced. We had the transmission replaced on our F250 at Hanser's in 2013. A few weeks ago, after less than 17,000 miles, (the transmission we replaced had lasted 216,517 miles) the transmission Hanser's built and installed failed, leaving us stranded with a load of hay on board. We went back to them and they offered a couple hundred dollars off to replace it again; a cost of $3200. Of course we were not about to make what obviously had been a bad (and now expensive) mistake again. We took the truck to AA Transmission who came HIGHLY recommended. They replaced Hanser's and wrote a letter certifying that the transmission failure was due to Hanser's use of incorrect parts and improper assembly. We have all the parts of Hanser's transmission in our posession and have had other transmission shops verify that it's obvious from the parts that some were incorrect and that the transmission was also assembled incorrectly causing it to fail prematurely. When we approched the owner of Hanser's directly to try to reach an agreement for some meaningful compensation he offered us $500; on a $3400 job. Even though it was out of the time warranty it was WELL below the mileage warraanty and other transmission shops said, after looking at the parts, THEY would have replaced it free of charge if their shop had installed it. We expected at least that Hanser's reimburse us for the parts since the failure was 100% due to Hanser's complete incompetence and to nothing else. $500 is unacceptable. I'm willing to bet if we were his high school buddies; his ex-teammates; some of his good old boy chums, we would have received completely different treatment. DO NOT take your vehicle here. Do yourself a favor and go to AA Transmission for the highest quality shop and someone who stands behind their work.