M & K Remodeling

"In response to the above customer and the condescending rhetoric of her story let me take the time to explain how complicated the job and customer was through the entire process and maybe this will shed some light on the above subject matter: 1. Demolition: We removed an interior section of wall that was 14? wide x 22? high Removed existing stairway Removed existing closet Removed existing exterior columns Removed existing drywall for front door Installation: (this is where the problems began) We began by reframing the wall for upstairs and downstairs to open up the area for interior columns and handrail system to be installed. We replaced the drywall and taped, floated, and finished to the desired texture. Next came the stairway installation and the actual problems for the finishes began. We bought high end plywood for the treads and kick plates for the stairs. Once the install was complete and she had picked out the colors for the paint and stains we applied them correctly to the stairs. The finishes turned out great until she decided to change her mind and go darker on the stains so we applied a darker stain and at this point was completely satisfied. Then we installed the handrails and this part of the project seemed to be coming to an end...so we thought Meanwhile we replaced the exterior columns and painted and caulked. It was about this time she decided that she was not happy with interior finishes, so we went back in and started the touch up process of cleaning and applying additional paint to areas that had dried and needed to be addressed. Once this process was completed she was again ?satisfied? with the inside and we continued on the exterior of the home until we had finished. Now we needed to apply the poly urethane to the inside steps to seal them and once we did the job was completed. We had her walk the entire project and once she approved of it we left the site for this was the end of the job so we thought..... About a week later she calls me and tells me that she is not happy with the finishes, so being the responsible man I am I went back to address the issues she had with the work and again we went through the whole project and addressed the areas of her concern. Once we finished she agreed again that she was content.... so we thought And yet another week goes by and I receive another phone call of her expressing her dismay, so we go back and this time we resanded everything down and reapplied two coats of paint to the entire staircase and with her approval for the 3rd time we left and thinking we were finally done... not a chance!!! Another week goes by and u guessed it the phone rings and now she is complaining about the stain and the exterior columns, so this time we sanded the steps down again and restrained them and reworked the exterior columns. Now she has yet again approved all work... so far I haven?t heard anything else but the above accusations of a poor project and"

"Ms. Julia, I've tried to contact you via the phone number you provided to me and unfortunately after 8 attempts to contact you and the multiple messages I've left you have yet to return my call. (228) 216-2619 This is the best number to reach me."