Mr. Rooter Plumbing of Tupelo and Oxford

Mr Rooter of Tupelo was sourced as a contracted for my home warranty claim through First American. The experience was very unprofessional from the initial request. I made a service request on 12/29/22 and was not contacted for almost 2 weeks to schedule an appointment. When first contacted on 1/6/22 it was to inform me that a contractor was in route to my home; however, I had no previous communication from Mr. Rooter to acknowledge my request or to schedule anything. I informed them of this and that I was not home- they only stated, "OK, we have to reschedule". I remained calm and just went ahead and rescheduled for Tuesday 1/10/22 at 9am. So, on 1/10/22 there was no arrival at 9 am, I contacted the company to ensure they were still on schedule, and they stated, "we will have someone out there this afternoon". OK, no explanation, apology and I'm inconvenienced... but OK I will make it work. They contact me around 1pm and state they are on the way, they arrive, and the plumbers remained in the vehicle for a few minutes, I approach the van and they state they are doing paperwork; 20 minutes go by, and I go back outside to ask if everything was OK. At this time, they are just exiting the van to get started, 25-30 mins after their arrival. All seems to be going fine as they are assessing the property to identify the issue. Issue is identified as a leak at water meter, we proceeded to confirm if home warranty would pay for this. If not, I confirmed I would pay out of pocket for repair. Prior to starting they told me this repair would be $650, then it changed to $850. So, I proceeded to ask common questions of a customer when being provided a service, such as what method of payment is preferred, expected time to complete, providing itemized invoice once complete and in mid conversation the plumbers just got in the van and left as though they were disgruntled with NO explanation at all! I seriously thought this was a prank, I was left standing in the road as they left without any communication. Being left without any communication, the only thing I can assume as to why they may have left so quickly is because they may have been upset that I inquired about providing a breakdown of charges for the work they would perform. If this is the case, I would have appreciated and respected professional communication of that so that I could understand and move forward with other options. This was very unprofessional; I have never experienced this low level of service as a paying customer in my life. I would not recommend or return as a customer and will continue to escalate my concerns.

I waited so long (about a year) to get Mr. Rooter back to replace the faucet, that a new problem came up with the toilets, which they also fixed. I was pleased and have no complaints.

I had been putting off this job because of the negative experience I had with the last plumber-very thoughtless and cavalier. He tracked mud all over the house, stained the rugs, and came at a time when I needed to be out of town. I found Mr. Rooter in Tupelo at Angie's List. They work as a team of two, did a great job, and even cleaned up after themselves!

unknown

It did not. I contacted this company a couple of days ago and as of today no one has contacted me back.

unknown

The work was done as part of a home warranty deal that I had. So, it was all covered under that. When they did the work, they were quite professional, quiet, and efficient. In terms of getting the work done, it took them a while to actually get the part so there was some down time between the first diagnostic call and the actual resolution of the problem, but in terms of the work they did, it was good and they were very professional. It just took a while to get the part and get back over here and do the installation. It worked at the end of the day which made me happy. It is not leaking so the quality of the work seems fine. When they said they would be here, they were here. They are very nice.

unknown

I would use them again.

unknown

They were friendly, professional and willing to use the % off coupon I found without any hassles.

They didn't do a very good job. The tub is not leveled correctly so the water just stands and doesn't drain properly. There are gaps in the wall where you can see through to the next room when standing in the shower. The shower surrounds are crooked and the tub is not really fastened down like it should be. Also they scratched the tub and it looks like a large burn mark. They borrowed our tools and they didn't have any nails or screws. They tried to charge us for our own dirt. When they tried to charge us an extra $400 over what they quoted us, I had to lock them out of our house because they were starting to get physical and they were cursing at me because I wouldn't pay the extra money. My wife almost called the police and I had to slide the check under the door.  The tub is leaking into the foundation. We have to put a bucket under the tub to catch the water that leaks.

8/31/2015 Update:  Apparently, they punctured a hole in the tub and the shower surround is not properly installed.  I have had their work inspected by other contractors and the job has to be redone.  The drain pit was filled with field dirt instead of sand and insects and rodents can get into the house because it is not sealed off with tar or concrete as they had agreed to do. Also this will cause mold.  The drain plug will not work and the whole job is a big mess.  Very unprofessional.  We are hiring another contractor to replace the tub and install a new one..

unknown

Great people! They were extremely punctual and gave VERY useful information on how to prevent the problem in the future. We had a complete back up of all of our drains. Tubs wouldn't drain, toilets couldn't be flushed, etc. They snaked out all of our piping underneath the house and cleared our clogged drains! Very good work and will use in the future!

We had Sonny T plumbing thru Mr rooter replace a broken toilet flange for us. I was verbally quoted a price of $250 but when the work was all done The employee handed me a bill of over $500. I was so frustrated that I just paid the bill and told him to leave. At the time II posted a very bad review for this company. The owner of Sonny T plumbing was informed of my review and called me. We talked, he apologized for the over charge and has adjusted the bill to reflect a more realistic price for work the done? So I have revised this post. I appreciate a business owner who can own up to a mistake and correct it. Thank you Sonny T Plumbing. I will use them in the future if needed and I would recommend them.

arrived within the hour that I was told to expect him. After explaining problem, he went right to work and repaired problems in fairly short order. Discussed possible additional work later on and price to expect. Suggested way to decrease possibility of  return of problems.

unknown

When the tech arrived he didn't seem to understand our problem even though we had experienced a backed up main line before. I'm not sure exactly what he did but the problem was somewhat improved but the sewer smell was still there and we were charged an outrageous amount for sub par work.

unknown

They were very professional. They were very expensive but I think it was worth the money they charged.

We called Mr. Rooter and told them our issue, we were told we had a main line stoppage. We scheduled an appointment, and the Tech called before coming. When he got there he ran the cable, cleared our line. He pulled back roots. He provided us with a lot of useful information. He went in and tested everything to make sure it was working proficiently. I will defiantly be telling all my friends and family about this plumbing company. They worked fast and got the job done right, the first time. Thank You MR ROOTER!

Probably more expensive than most but did a good job. Only problem was that they failed to call us on a day they were expected and failed to show.  When we called we found out that the plumbing supply company had sent the wrong toilets so they had to postpone.

Well. Very professional. Provided useful information.

Excellent work and highly recommended.

HE FIGURED OUT THAT MY GARBAGE DISPOSAL WAS TIED INTO MY WASHER DRAIN AND UNSTOPPED BOTH OF THEM .HE SAID WHOMEVER BUILT MY HOUSE TIRED THE GARBAGE DISPOSAL IN WITH THE WASHER DRAIN LINE .HE HAS TO GO ON TOP OF THE HOUSE WHERE  THE WASHER DRAIN IS LOCATED TO UNSTOP IT . I'VE USED HIM AND MY MOTHER HAS USED HIM ON SEVERAL OCCASIONS AND HE ALWAYS DOES GOOD WORK AND IS VERY REASONABLE PRICED