DONALD ALLRED HEATING AND AIR

April 2024 we had a Donald Alred technician come to check our heating unit, located in our attic, that had gone out. The tech was up there about 10 minutes and said he fixed it, and left. The weather changed the following day to 80°'s and we switched to using the air-conditioning. Unbeknownst to us the tech had bumped the tube that drains the air-conditioning condensation out of place and water started coming up through our floors within 3 days of him being here. We shut the water off to the house but it kept flooding. Flooding almost our entire downstairs before we could get an inspector out who finally found the cause and we got it stopped. It cost us our deductible, months of grief, having the flooring and more ripped out throughout our home, destroyed a bathroom, having to have our entire downstairs packed up and move out for construction and so much more. We only asked Donald Alred Heating & Air to pay our deductible since it was completely their technician's fault that our home flooded and caused us almost 50K in damages, personal property losses and restoration. Donald Alred heating & air refused. Claiming they had done an investigation and determined they were not at fault. (Anyone surprised?!) There was no investigation. They did not come to the house to see where the water had pooled, they did not contact the restoration company as to the source of the damage, didn't contact the city building inspector, didn't contact the leak detection specialist the insurance sent out, they never even called us. No one else had been in our attic, and no doubt, their negligent tech caused the issue that caused our home to flood.

It went very well. The repair tech was on time and completed the job on initial visit. Very professional and discussed potential long term issues with my aging unit.

He's an A, he's super.

They come over, look at the unit, put Freon in it (at $90.00 a pound) and leave. Eight-five to three hundred dollars every visit. The last time the guy stood looking at the unit and tells up we have a leak and they will need $3600 to replace it. Why didn't he tell us that two years ago?! We have been paying them for visits that would not have been necessary if we had done this sooner. They have never tried to fix anything just stand there looking at it and guessing.

Allred Heating and Cooling did a great job. Chris gave me a good price, the installers were very efficient and courteous. Chris came by to inspect the job when there were done. I couldn't ask for a better experience. Highly recommended!!

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When I asked for a quote, The owner, Chris came over to look at the house and what was involved.  He was there for over an hour explaining and educating me on how an air conditioner works and why I needed certain things.  I told him that my daughters have allergies and he recommended the clean effects that acts as an electrical field to zap any pollen or dust 1 micron or larger.  I was really impressed how personable he was during the visit.
Also he explained to me why I needed two returns (one on either side of the house).  Everyone else wanted to put a return in every room or one in the center of the house.  Being an engineer myself, I agreed with Chris and really liked his style.  
During the whole build, his whole crew was very professional and on time.  They did their work and cleaned up after themselves (more than I can say for my other trades).  They treated my house as if it was theirs and that really impressed me.
After the install was finished and we were int he house a week, we had a little drip on one of the pipes coming from the air handler.  I called their shop and the dispatcher (who happens to be his mom) said they would have someone right over.  With in an hour, they had their truck over and a technician looking at the problem.
I am very pleased with their work as a total package!  It is a great family business that deserves your business.  I give them an A rating!!!

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It was a great experience the  price was not outrageous for the service.

Very professional in every way. Very fast replacement, total cleanup, and gave a very good demonstration of how to operate the new unit. A part went out on the new unit and they quickly replaced it at no charge. I highly recommend this company.

The installation crew arrived as scheduled.  The were well spoken, neatly dressed and very professional.  They inspected all the existing air duct work and repaired any problems.  They quickly and efficiently removed the old unit and installed the new unit.  I watched them work and they answered my questions as they went.  When they completed the job they instructed me in the proper operation of the unit and ensured all materials were removed. When they left you would not have known they had been there except now the whole house was the same temperature.  The next day Mr. Allred telephoned to make arrangements to inspect their work and ensure I was pleased with the system.  Mr. Allred arrived as scheduled and inspected the installation.  He found one screw missing which he immediately replaced.

They replaced the old unit with a new more efficient one.  The whole crew came in and removed the old unit and installed a new one in just a few hours.  When they left, the job was complete and the house was cleaned so you could not even tell there had been anyone in the house.  Very pleased with them and would recommend them to anyone.

Our house's three hvac units were replaced by Donald Allred Heating & Air who was not the original installer when we had the home built in 1993.
I picked his company because of his reputation in the community (I have lived in Tupelo my whole life) and also his business reputation (I am retired as a commercial banker).

I phoned him. He came-over.
He inspected. He gave me an estimate.
I accepted it. He did the work the next day.
He removed all trash.

It went well when they arrived.  It was in the hottest part of the season and I was not the only one in the area needing service.  When my turn came though, the crew were efficient, personable and finished quickly.  They cleaned up behind themselves, leaving no mess but only cool air finally flowing through the house.

They did not charge me anything.  They were very good.  I would use them again in the future.