Sutherland Electric Inc

"Thank you for your wonderful review! We appreciate the fact you choose us as your electrical contractor and that we did not let you down. We look forward to hearing from you again should the need for an electrician arise again for you! God Bless! Clay Sutherland, President Sutherland Electric Inc"

"Thank you so much for this wonderful review. It was our pleasure to be allowed to perform the work for you. If we can ever be of any further service, please do not hesitate to contact us! Respectfully, Clay Sutherland"

"First I would like to say the customer is partially right, we did work on his house, although I do not know why he waited over 2 years to post this, but yet we are the ones he claims are not punctual. Also yes there was a younger man accompanying the Licensed electrician, which is standard in the construction trade among many other fields, he was an apprentice, and one of our better ones. The work the customer is referring to took place starting on Mar. 26-28, 2013, Finishing up on Monday April 1, 2013. He did not call back in a few weeks as he claims, it was July before we heard back from him. We did work on his home, however we were not there to refurbish all the electrical wiring. We gave Mr. Sullivan a detailed list of what was to be done for the price that was quoted. I will list them out exactly as they are on the quote, since Angie's List has no way to post the actual quote. If anyone wishes to se this quote I will be happy to email them a copy. 1. Repair Power to Garage Door 2. Replace (4) 4' 4Bulb fluorescent fixtures in garage 3. Install 2 ground rods on the service 4. Correct open junctions in attic (approximately 10) 5. Remove (2) fluorescent fixtures over master vanities and install (6) 6" recess can lights 6. Replace trims and lamps in existing recess cans (approximately 35) 7. Replace fluorescent fixture in hall closet 8. Replace (2) dimmers in living room, on chandelier and recess 9. Repair lights on side porch 10. Repair 3 way set up on back porch 11. Repair existing kitchen undercabinet lights 12. Replace all outlets and make copper pigtails on all aluminum wiring (add ground jumpers) 13. Replace panel for pool equipment 14. Add smoke detectors in each bedroom and each hallway leading to a bedroom (as per code), smoke detectors supplied by others Total material and labor $5,520.75 (+ Tax) What you see listed above was exactly what the customer received, and more. There were no "short circuits" to remove, all of the circuits were operational when we were there and when we left. And he never mentioned devices shocking him and we did not quote to correct any. He did have Aluminum 2-conductor wiring which we quoted to change out the devices and install a copper pigtail attachment (item #12 on the quote). When the customer did call back a few months later in July stating what he had said, that they could feel a slight shock on some switches and the lights were flickering. We told him we would gladly return but this did not sound like something that would have been caused by the work we did, or as the customer put it, "installing work for aesthetics". We said if it was on us, no charge, but if it was a separate issue, we would have to charge for a service call, which he said he should not have to pay for. He wanted the whole house warrantied just for the little work we did. In our notes in his file, the last time we contacted him concerning this was on July 18, 2013. He still would not agree to pay if it was determined not to be part of the original scope of work. Also out of the 35 or so reviews we have on here 90% of them are an 'A' Rating. I promise you will not be disappointed with the work we do. We have hundreds of repeat customers and please check us out on our Facebook page and be sure to like us! Respectfully, Clay Sutherland"

"First I would like to start by saying this customer NEVER called the office to voice a complaint regarding the work done, nor the cost of the work, if they had we would have been able to explain to them what I am about to type in this response. Also please note that the customer when they originally called our office said they had a bad breaker, can we come replace it. When the tech arrived everything WAS WORKING normally, he watched for several minutes for the breaker to trip which it NEVER did while he was there. He told the customer he could change out the breaker in hopes that it may possibly be the problem (amperage wasn't the issue), even though the breaker appeared to be functioning properly. If the problem is not present while we are on site, we have no way to determine a cause and effect to make needed repairs. The customer agreed to having the breaker changed out, and the technician did so. Approximately 20 minutes after the tech left the residence, the breaker tripped again (It had been running fine the hour or so he was on site) and the customer called the office to inform us. The Tech returned after his next service call and tried to determine the cause. Whomever had installed the pool panel originally had put (2) sets of wiring under one breaker (Serious Code violation) so the tech separated these wires and added the 25 Amp breaker. Again the pool pump was operating properly when the technician left the customers home. So what is confusing this customer, is the fact that we did NOT jury rig her equipment, we corrected the wiring installed by the pool company she didn't trust to call in the first place. We returned on THEIR REQUEST to put the wiring back the WRONG way so her pool company wouldn't know anyone else had worked on it. It sounds to me like her issues need to be directed at the poorly performed work by the pool company and not the work we did to correct the situation. Her analyses in my opinion is correct that the chiller pump is the issue, and that is the reason after our tech CORRECTED the wiring, the pool pump operated fine when separated from the chiller. I totally understand her frustration of having spent the money with us that she did, and now has to call out the pool company which she admittedly has no confidence in, but getting upset with us for performing what was requested of us is uncalled for. The service tech was simply doing as he is supposed to and that is collecting for the work he is called out to perform. Had the customer called the office and spoken with me, I would have tried to help her out on the cost due to her unfortunate situation with the improper work performed by her pool contractor. On a side note, we ARE going to credit her for the third trip in which we put her wiring back the WRONG (electrical code violation) way so she could call the pool company back out to warranty their improper work. Clay Sutherland President, Sutherland Electric"

"Thank you so much for giving us such a wonderful review! We are so glad we were able to assist you and if you are ever in need please do not hesitate to call me! Clay Sutherland President Sutherland Electric Inc."

"Thank you so much for your pleasant review. We are so glad we were able to help you, and just as glad to have you as a loyal customer. If there is ever anything I can do to assist you please do not hesitate to call! Clay Sutherland President Sutherland Electric Inc."

"I am sorry that this customer was not happy with the work he received and that he wasn't familiar with the workings of a service oriented company, we were just doing what we were requested. [member name removed] called and told our dispatcher that he had a burning smell coming somewhere between the GFI outlet in his bathroom and the next outlet on the counter. He asked if we could send someone out to check out the smell. He never requested any type of quote, which would be almost impossible to give in a situation such as this. If he were asking for a price to add lighting or repair a defective outlet, we could do that. Seeing how it was a burning smell, we considered it to be important and possibly an emergency, and sent our only available service tech at that time who was in Northern Madison County, about 30 min away, working on another customers job, but sent him directly on out. The tech could not find any issues with the outlets or switches on the wall, and to be thorough, examined the light fixture. It is common to find bulbs with a wattage too high for the fixture rating, and to overheat and causing a smell and in some cases a fire. The light fixture did come loose from the ceiling as the customer described, while the tech was simply trying to observe the wattage of the bulbs in the fixture. This was due to the fact the light was not properly secured to the ceiling. Anytime a light fixture comes loose and falls from the ceiling when you are just trying to remove the globe from it, something is amiss. So technically the electrician "repaired", the customers light fixture, along with examining the bathroom for the source of the burning smell. Also "sniffing" around when you have a burning smell is quite possibly the most efficient way of locating the said smell. I'm not sure why this customer was surprised that the technician did this. And for the record, the "Labor" he was charged, was for the electricians time (hourly wage), the multiple state and local licensing we hold, the fuel he burned getting to the customers home, all the other insurance and taxes attached to the cost of the electricians overhead as well. Plus from time to time our company really likes to make a small profit off of each service call. It really helps us pay the bills! :-) But as I said in the beginning I am sorry the customer was not happy. We were unaware he had any issues, because the first we heard from him was when Angie's List called to let us know he had left this review. He never called the office to voice his complaints or concerns so we may have been given the opportunity to resolve this issue in a professional manner."

"Thank you for your positive feedback! We are excited we were able to help you with your electrical issue's without damaging your pocket book! We look forward to hearing from you again should the need ever arise!"

"Thank you sir for the positive feedback! We were so happy we were able to help you with such a quick turn around time! Please do not hesitate to call us again if you are ever in need!"

"Thank you for your positive feedback! It was a pleasure to work for you, and we look forward to serving you again!"

"Thank you for the positive feedback. We are so glad our service tech represented us so well. Please call again if your ever in need!"

"Thank you so much for taking the time to review our company! We look forward to helping you again should the need ever arise!!"

"We so appreciate your great review of our company! I am so happy that we were able to help repair your problem and help keep your home safe. We greatly anticipate the next time we can serve you again!"

"Thank you for issuing us such a great review, we are most pleased that you took the time to do so. If you are ever in need of our services again, please do not hesitate to contact us!"

"Thank you for the positive review of our companies service and for allowing us into your home to work for you. We look forward to serving you again in the future should the need ever arise!"

"The customer called requesting to have a Swimming Pool Panel changed out that they had purchased. They were advised to call the pool company they purchased it from because our technicians are not trained to program the panels. The customer said they had purchased it over the internet and didn't have a pool company to do the work and that her son had used us before and was very pleased. The customer was then told we COULD install the panel, but could only connect the electrical to it, but NO programming. She said that was fine, her husband could read the manual and figure it out. When the tech arrived he was asked by the husband if he could program it, and was told he never had but would at least look at it to see if he could. The project was not a simple panel change out as we were told over the phone. A panel change out like that would only take approximately 1 to 1-1/2 hours to perform properly. They wanted us to run a new line from a different power source and tie the pool panel power and the irrigation panel together with a larger line. We even sent an addition crew out to help get the work the customer requested completed at a faster pace. The service tech DID spend a little while on the phone talking to customer support with the pool panel company trying to help the customer and program it for them. There appeared to be parts missing and the panel was not able to be programmed. The customer was only charged for ONE crew at $110 per hour for 4 hours, even though we sent TWO crews for 3 of the 4 hours it took them to dig and re-run the new power source to the pool and irrigation panels. We even worked on some things inside the home they were having issues with. Even though we did EXACTLY as the customer requested, and no, the pool panel was not programmed when we left, the customer was ugly with our employees and refused to pay the bill since the panel was not yet operational. We provided what they requested and they were told up front we were not trained on the programming. I do not like having an unhappy customer, but in this line of work you come to realize there are people you just cannot make happy."

"Thank you [member name removed]! We appreciate the opportunity to be allowed to come into your home and work for you! The [member name removed] are very good customers with whom it was a pleasure to work for. The rewiring of their home was the second project we had completed for them, although it was definitely the largest. It makes this job a blessing when you have the opportunity to meet and deal with such good people! We look forward for the opportunity to serve your family again!"