Structural Solutions LLC

We paid them about $8k in 2008 to fix foundation and install about 10 adjustable 'lifetime warranted' pilings. No, it did not fix problem. So we had to pay them another $10k in 2012 when (lo and behold) they had to put in, yes, another 10 pilings (see, uhm, apparently, the problem was not with the 'warranted' pilings, oh noooo, it needed MORE pilings!). Again we had to pay EXTRA for the 'Lifetime Transferrable Warranty'. Guess what? It did not fix the problem! We just called them out again here in summer 2022, and (lo and behold) they need to put in 20 more pilings (you see, as a layman, apparently I just do not understand that the problem is not with the warranted pilings, noooo, it needs MORE pilings). This time the bill is $23k, you read it right, $23,000.00 and I was just about to pay it too, except for one thing... the greedy guts tried to slip in $3,000 of 'engineering' which when I questioned it was to cover work that should be warranted. Amber and Scotty are not going to cover the warranty on adjustments to 13 pilings previously installed, for which I paid thousands extra for the Lifetime Transferrable Warranty. So, I got on the buggy ride, I was determined to ride it out, why? So I could have a piece of paper called a Lifetime Transferrable Warranty to hand to a realtor if I ever sell the house. I know it is worthless now, less than worthless, it is downright expensive worthlessness. RUN don't walk RUN!!!!!!!!!! This is a very expensive charade with no end, just deeper and deeper sunk cost purveyed by dishonest operators who DO NOT HONOR their warranty on so-called work that they KNOW good and well does not WORK, it never fixes the problem, just sets you up for more costly return visits.

Went fine originally till I paid them. I cannot tell how many times I have called and left messages with secretary for management to return my call. I don't believe I have ever received a return phone call after I paid them. Still having problems with my foundation. Didn't have any problems with phone calls when they were wanting my money.

They did a very good for us and overall I was pleased.

Crew did all the work in one day - hand demolishing a brick retaining wall, cutting and removing part of concrete porch, hand digging out along the foundation, applying the waterproofing, back filling trench, and restoring the porch slab.

Flawlessly!! Perfect!!

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Extremely well. Service person was very honest and knowledgeable. Explained everything very well.

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We still cannot close our bedroom door. They are now trying to sell me a drainage system after I inquired about WHY the corner of my house cannot be fixed. The problem has not changed, as far as I can tell. It is the same corner of the house with the same bedroom door that won't close. I feel like they are tired of dealing with us on our warranty & are just looking for something else to charge for. They never even looked at drainage. I asked the last foreman who came out if this could be the cause of the problem, but no one has even looked at anything related to drainage. They just started pushing a $4,000 drain because I asked, & they do not appear to be interested in fixing our problem until we spend money on this drainage system. I do not see any evidence that this is the problem, & I have to wonder why no one has tried to identify the cause of our problem. I wouldn't mind installing a drainage system, if someone could demonstrate that this is related to our issue. They did ask us to call a plumber to see if we have any leaks in our plumbing. But, honestly, this is the same problem that we have been chasing since 2011. I believe the recent drought caused the last shift in that corner of the house, but they could not level it this time. Now, we are stuck with cracks in the wall & a door that won't close. I cannot make repairs to my sheet rock, because the house is still out of kilter. :( I don't know what to do. We even called another company & were told that they will not work on our house since we have already used this company. .

Very professional. The job took over 2 weeks but the team was there early everyday and worked tirelessly. The guys were most respectful . All areas were protected for safety before the team left each day. . The job was a big one but I felt like the home was certainly worth the investment. The estimate was not the least expensive, and I obtained several estimates, but I felt like they were the best to do the job. I will definitely call them again if necessary. The estimate was the exact amount I paid upon completion of the job. I feel this company has integrity and I honestly feel like I got what I paid for. This was not an inexpensive job but I knew that ahead of time. I was looking for quality vs. quantity.

I would also like to add that this was my Mom and Dad's former home. There were many pieces of antique furniture and breakable items including figurines, china, and crystal that had to be moved by the team. I did not realize ahead of time that so many things would need to be moved, especially the china etc. or I would have moved and packed it ahead of time. NOT ONE ITEM WAS BROKEN OR DAMAGED! The team handled every piece of china etc. as if it were their own, and had been inherited from their own grandmother! I feel this in itself speaks well for the professionalism and respect that this company expects, from the team, sent into a family home to do extensive work.

Joey was the job foreman and he was the best there is!

First of all they did not charge anything to check my home, but I sure felt like a $50 to $70 fee for their inspection woudl be worth it.  After the inspection showed no settling of the foundation anywhere, he suggested what to do about cracks in my bricks.  He was very efficient with his test and very pleasant to speak to.  All went well and I would use them again.

Initially they couldn't raise it because the brick veneer started bowing out. The brick veneer needed to be removed and put back on after foundation repairs are made. I asked who is responsible for that, Mel told me I had to remove it. I hired a brick mason to do that and Structural would return when he had it off and resume the work. I asked several times to have the project coordinator meet with myself and the brick guy to make sure we were on the same page. He never met with us both. 

After having the exterior brick removed, they were able to lift my south wall about 4 inches which was outstanding. I found a good bit of rotted wood along the outer sill and requested that be replaced. Mel said they didn't do that kind of work never mentioned it as a problem, even though the sill was clearly bad. Red flag should have gone up at that point. He did give me a number to call. I met with Mack Chunn and admitted I had misjudged Mel, the project coordinator, and was pleased with spending the extra money to finally get it done right. The estimate for the sill & wall repair seemed a little high and I got a second quote, which saved several hundred dollars and it was done quickly. 

Once that was done, Structural came back out and rather than deal with the brick sill foundation, Mel told me the "bricks were rotten" but I didn't need them. Mel demonstrated this by kicking in a portion of the inner band of bricks. I should have fired him and the company on the spot. He said the solution was installing a steel beam to hold the weight and wouldn't charge me for it. When I asked him again about the weight, he assured me I did not need to have the brick in place.. and walked away. The entire south wall of my house veneer and inner foundation brick stacked all around waiting for the foundation work to be completed. 

I was stunned that nothing was being done to the support the sills and it was obvious they were abandoning the original pilings installed in 2005, which I had just upgraded to lifetime warranty. I told Mel I couldn't believe he was voiding the warranty but he never responded. This is in a historic district. I placed a couple of calls to Structural and left messages about the situation. No one ever responded. Nobody said "you'll void your warranty if you remove that brick.... which I believe Mel and his guys also pushed in because it made access to install the cinder blocks a breeze saving the company man hours. need to make sure the inner foundation wall is back in place.

I had the veneer put back up and contacted Structural Solutions to come back out to adjust several areas.

 

They were unable to level the floor because they had no support in place around the perimeter that had been abandoned.  The brick veneer went back up.. looks great but my floors on the south wall have a visible dip at the wall. 

Part of this is my responsibility. Structural Solutions never forced me to throw away another $1,500 to upgrade my warranty and they didn't force me to believe they would take care of things. I met with Mack Chunn in his office while the work was taking place and he never mentioned they would not be involved with repairing the south wall foundation. We talked about the effect lifting that wall might have on some separation in the rafters. HIs response was it might. Never told me I would have a problem. When the crew packed away their tools, I paid the company $4,200 and they left. I was so disgusted and ashamed that I had actually gone back to them and trusted Mack. I also can't believe I let Mack talk me into trusting Mel one more time. 

The one positive is the quality of the crew. One of the foremen offered to come back out on his own time to adjust things for me.

That's been my experience each time their crews have come out. They are efficient, leave no mess and don't play.  My ratings are based on the overall company's commitment to me as a lifetime warranty customer.

I blame my ignorance and naivety and I blame Structural Solutions for failing to communicate leaving me worse off than when this whole mess started.  

The brick guy didn't want to install the inner wall because it was part of the foundation and should be the responsibility of the foundation company.  I'll hire a general contractor next time to deal with subs who won't talk and when they do won't tell you the facts.  Since I'm using savings and paying as I go, I'm close to having enough accumulated to hire a reliable general contractor to come in and fix my foundation. The only reason I used this company again was to save money by using the warranty. 

I don't believe I will be a good reference for Structural Solutions.

The work was done in a timely and professional manner.

The job went well. I didn't have any problems with the work. We were satisfied. The price was right at what we were quoted.

They did a fabulous job.  They cleaned up after themselves.  The employees are very pleasant to have around.  They are approachable when I have questions.  All around it was a good experience.  They always call back when I have questions. 

unknown

They came on time, installed everything, but I had to buy one extra catch basin for $200. They left and told me if there was a problem, I should call the office. A few months afterwards, it raised and there was still a pool of water visible from the living room. Called the office, but they have been giving the run-around ever since.

Crew was on time, courteous and worked hard.  They were professional and made sure the job was done right.  They cleaned up well each day.  I would recommend them highly for foundation repairs.

Structural Solutions was on time with estimate, fair, detailed, went well above and beyond to please.  Did an A+ job in tight quarters.  Problem solvers.  Cared about our property and doing the job on time and right.

Job completed successfully, on-time and within budget.

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Punctual, organized,neat

Structural Solutions was prompt in their arrival at our home all three days it took to complete the work. It was necessary to dig up parts of our driveway and flowerbeds but although the job was fairly large, the workers did everything possible to minimize the disruption to our daily routines. At the end of each day's work, trash was picked up, implements were stored, and excavations were covered to prevent accidents. The dirt removed was kept on visqueen rather than piled onto the grass, which made for a much better clean-up at the end. When the job was completed, all shrubs and plants were replanted and watered, all implements and trash were taken away, and the area was left clean and neat. I remember remarking that it hardly looked like anything had happened. I was impressed with the company's attention to safety for our family and for the workers alike. The men worked hard and were very good at what they did. The foreman was present on the job every day. He answered all our questions and quickly handled the few problems that were unavoidable in a job of this type. Overall, we were very pleased with the work.

It went pretty well.  They did leave a mess to clean up.  I found out afterwards that they do not repair any brickwork disturbed in the process.  I wrote a scathing review earlier.  Mr. Chunn  called me and scheduled a visit to our home.  While here, he showed me the readings after they completed the work and, with me watching, did current readings to see if there was any change.  Basically, the new readings and the old readings were the same.  There might have been a difference of .02 or .03 of an inch.  Some of the readings were exactly the same.  This shows the house has not really shifted since the initial work was completed..  I showed Mr. Chunn my main areas of concern.  He looked closely and gave me advice on ways to correct the situation.  He was professional, courteous, and knowledgeable about his work.  I also checked with my former neighbor across the street who had work done by Structural Solutions.  They had to call Structural Solutions back out to fix some problems that were not completely corrected in the initial work.  They said Structural Solutions remedied the problems and honored their warranty as promised. I have asked Angie's List to remove my initial review.  I hope they do and replace it with this review.