
Skeen Plumbing and Gas Inc
About us
Since 1985 we have been serving the Jackson Metro area, as well as the state of Mississippi with the highest quality plumbing repairs, installations and service. Our courteous, highly trained staff of Service Technicians is on call 24 hours a day, 7 days for a week for your convenience. Please give us a call anytime at 601-856-5758. We would love to talk with you and answer any questions that you might have. When your faucets don’t work or your drains are backing up, don’t SCREAM, call SKEEN
Business highlights
Services we offer
Commodes, Sewage Pumps, Tankless Water Heaters, Water Treatment and Filtration Systems, We offer Water Heater Repair or Replacement, complete kitchen and bath plumbing repairs and fixtures as well as complete kitchen and bath remodeling services. Our water line Leak Detection and Pipe Locating equipment allows us to diagnose slab leaks for fast and economical repair or replacement.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
45% | ||
27% | ||
9% | ||
0% | ||
18% |
I called Skeen Plumbing on Monday to see when they would be coming in and they informed me that they wouldn't be able to make it that week, it would be late next week. I explained that we had a contract saying they would be coming in sooner and that I had a new born to think about, they said they would try but not to hold out much hope. I hung up and immediately called my Realtor Dixie Phelps (in case anyone is looking for a good Realtor in Jackson MS) she said to let her handle it. Shortly thereafter Skeen called back and said they'd be out the next day. So at this point I'm not a big fan of the company.
The plumbers that came out were very polite and professional. Frank was especially helpful. Every step of the way he explained what they were doing and why. He made sure I understood what was going on and also pointed out potential future problems, since I had just bought the house. For example he explained that the hot water heater is coming up on the end of it's normal life span, not that I needed a new one now, but to start saving because it will probably need to be replaced in the next couple of years or so. All the plumbers went above and beyond for my family, even staying hours late Friday night to be sure we had water in the kitchen over the weekend so we could do dishes, even though they would have to take it apart Monday to continue working.
It took a little over a week and the guys were great to work with. Just as a matter of full disclosure I have plumbers and repair men in my family so I know what a crap job it can be, so we tried to be sure to offer water and gatorade and we also cooked lunch a couple of days for the plumbers as a way of saying thanks for their hard work. Whether or not this hospitality affected the quality of work I don't know, but they did go above and beyond for us.
When rates were talked about they did seem rather high, but I'm writing this review a couple of months after the fact and haven't had any problems, and sometimes quality is worth the higher price.
Would I use Skeen Plumbing again? Frank gave me his card with his number, and I would definitely call him again.
I do not blame them for not being able to fix the tile themselves, but they should have someone they can call to come out and replace tile when they take it out. That would have sped up the process and provide much better customer service. It really upset me to have them tear out almost -- but not all -- the tile, then leave it to us to get someone to remove the rest of the tile and replace it. They essentially left the bathroom in a mess, which added insult to injury considering how long it took them to find and fix the leak in the first place.
Licensing
State Contractor License Requirements
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