GATEWAY TIRE & SVC

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The Lakeland shop has given me fewer problems than the Lake Harbor shop. It is sort of a crap shoot what happens though. Sometimes you get very good service, a competent mechanic and things go well. Other times they don't do the work you are charged for (although if you discover this has happened - not a given depending on what it is - they will then do the work). If parts need ordered, at least at the Lake Harbor shop you often have to nag them. The Lake Harbor shop has one very good mechanic. The problem is that there can be a long wait to see him. With him the work is always done. Some of the problem is the managers (again primarily the Lake Harbor shop - I have used the Lakeland shop less) and some of the problem is that only some of the mechanics are good. If you find a good mechanic and stick with only that person (which you do not always have that luxury) you will pretty consistently be OK. On the positive side neither shop talks down to single women nor tries to give them a snow job, unlike some other places I tried around town.

unknown

unknown

I dropped off my vehicle on a Thursday afternoon for an oil change and tire rotation. I didn't hear anything back from them, so on my way to work the following day I called to check the status. I was put on hold for a few minutes, then they let me know that my vehicle was ready for pick up. After I paid and left their location, I noticed that my tires had not been rotated. I realized that I still had a tire with a plug (that I installed weeks prior) on the passenger side rear of the vehicle. I was charged for a tire rotation, but it was not completed. I called the person that I dealt with and he was apologetic, but it would have taken more time to go back to their shop and wait for them to do what I paid for.

Good place - friendly, clean customer area. Prices are what you'd expect - not a bargain, but comparable to most.

I requested the best tire, of the ones being taken off, to be left in the trunk of my car for a spare. I forgot to check when I went to pick up the car and by the time I realized they had not done what I asked, they said they had disposed of them.
This was the second time I had used them and the second time they didn't do something I had requested, for them it was the third strike and I have not been back.

All work done within an hour.
Nice waiting area with free popcorn and coffee. Has free reading materials. Clean bathroom.

This service was provided awhile ago on my 2004 Chevrolet Impala. I had a front-end alignment done, a new tire put on, and I had some other work done involving the front end which I can no longer remember - it had something to do with either the ball-bearing joints, struts, or both. The staff was professional, the work was done well. I have no complaints.

Great I was able to leave my car there the night before. The service representative kept me informed throughout the day on what work was needed and the prices were way below the area average.

Took car in to be checked due to pulling of the car. Listened to details, performed test of current alignment of car. Completed explained results and performed alignment on car. I was there for a total of about an 1 1/2 for the entire experience. Everything was handled professional and quickly.

I took my '92 Jeep to Gateway to find and fix a problem I was having with the front suspension. They told me they have to do a full inspection and evaluation of the vehicle and and give me an itemized list of the problems and cost to fix them, and that I would have to pay for this inspection, but would be reimbursed if they did the work on it. I agreed and the inspection cost me $48.15. I then agreed for them to fix several of the problems listed in the evaluation. I received a call from the service rep the next day who said they could not get some of the parts needed for about 3 days. i had to go out of town by then and would be gone for a while and could not leave the Jeep there while I was gone. The service rep told me to call him a couple of days before I returned and he would order the parts it needed. When I called the rep, he told me he could not find the evaluation or estimate for it, and for me to bring my copy of them to him when I got in town. I took my evaluation and estimate to him and he kept them and said he would call me when they they have all the parts. I never heard from him again.

I have dealt with them many times. They have excellent customer service. These guys don't try to pull the wool over your eyes. I have dealt with them before and they are really good about, if you buy your tires there any type of repairs is free, like in the last month I have taken my personal vehicle there and I had 2 tires that went flat at the same time about 3 weeks ago, I guess I ran over some nails or glass or something and they repaired both of them completely free, they didn't charge for them. They are really good about you and it's not the first time they have done that, it's within the last month. I have that happen about may be year or longer ago and they are really good, if there are any kind of promotions going on, they kind of work you into it like for example, Saturday my husband's truck needed an alignment and I was there by myself and lots of times that's intimidating for a woman when throwing out all these terms and all this stuff, he said and ldquo;if you want me to call and talk to your husband I'll be glad to talk to himand rdquo; because it was his vehicle not mine. I said do you have a coupon or anything, that should be lot of money and they said and ldquo;well we had a special go and it ended about a week ago for free alignment but we will go ahead and give it to you anywayand rdquo; and so the alignment which would have been probably at least 50 or 60 bucks we didn't have to pay for it.

address Gateway tireand service center
795 lake Harbour
Ridgeland, ms 39157

601 956 8330

I am due to go again for an oil change. If you are with them a while you get a store card that is for 10% off your work. One time I forgot to say that I had the card and the guy looked me and said, "hey, you have one our 10% off cards." Most places won't do that. They are very good and they don't invent things to fix. They fix what needs to be fixed. If they tell you that something is needed they will that too. When you are in there, you are not in there for 3 or 4 hours. They tell you if they can't get to you right away and ask you if you want to come back to get your car so you don't have to wait a long time.