Founded 1975 • With Angi since April 2008
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yes
Emergency Service
Yes
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No
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Bonded
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Verified Reviews
Showing 1-9 of 9 reviews
Alyssa S.
05/27/2014
This was an awful experience. First the company was a no-show on the day we had made the appointment. Rick claimed some kind of scheduling mistake. The appointment was rescheduled for the following day. When his worker arrived the next day, they refused to perform the $99 three room steam clean package unless I purchased additional "pre-treatments, etc." I called Rick and advised that all I only wanted was steam cleaning and he had the nerve to question why I needed any cleaning at all if I didn't have soiling to justify his pre-treatments. He claimed that he doesn't work for that kind of money. I asked him where it stated anywhere in the contract that I was obligated to purchase anything else and he told me that this is the way he does business and it was his way or no way. He was rude and hung up on me. His worker then left my house.
Description of Work
Failed to deliver on a contract for three rooms of steam cleaning carpets.
Category
carpet cleaners
shelley M.
09/16/2013
Price was in ad from stating $19 a room, then when they are there i am told its $19 + the $15 presoak which is required so therefore it was more liek $40 per room. The cat pee smell that i was trying to get rid of in one of the rooms is still there after the cleaning. I had to pay even more for the pet soak and its still there. cannot get back intouch with him to redo the cat spot.
Description of Work
Never returned my calls, I had to call from a coworkers phone and he immediatley answered. He never apologized for the inconvenince.
Category
carpet cleaners
Donald F.
04/01/2013
As stated above, carpet was in terrible condition. I now would not hesitate to have guests in our motor home. This company is number 1.
Description of Work
Our carpet was in terrible condition. We had considered installing new carpet and decided to try one last time to have it cleaned. The service reps were very honest and up front with us. They did not guarantee anything but said they would do their best. When I made the appointment I did not ask about cleaning a chair for us but they did it and it turned out great. We have a minimum amount of spots in the carpet now and are very pleased. I would not hesitate to recommend them.
Category
carpet cleaners
Margie J.
06/08/2012
I called the next day and had them come out again to hit my master bedroom again because I wasn't happy with it...and they did happily! The carpets look GOOD now. I am happy overall.
Description of Work
Rick Miller is VERY nice. The man that came for an estimate - on my day off so I was already home - was able to do the work right then. I was pleasantly surprised by that! He was very nice and professional. I had 4 rooms done. two of them had pet urine stains on the carpet that were OLD. One stain didn't come out even after upgrading tothe super-duper cleaner for an extra $10...but I didn't think it would anyway.
Category
carpet cleaners
margaret S.
05/02/2012
Made several attempt to call this company with no success. After numerous rings you get a generic voice mail box. No company name, nothing. Finally, I get a person. He answered Hello? I asked if this was Carpetmaster. He replied, "Who's this". I told him who I was and he said OK... I hung up. I can give me money to someone who respects their potential clients better than this.
Description of Work
Trying to arrange carpet cleaning. Don't waste your time trying to contact this company. When you do they are rude. Do call someone else.
Category
carpet cleaners
Carol W.
01/12/2012
The technician arrived promptly and was very professional. He looked at the rooms to be done and gave me an estimate before starting. The carpet was a light beige color and was moderately stained and heavily soiled. He started right to work and finished in less than 2 hours. The carpet looked amazing. I would have never believed that it would have come that clean.
Description of Work
Steam cleaned the carpet in the living room, hall, stairs, and landing.
Category
carpet cleaners
Karen E.
10/20/2011
Overall, I was happy with the process.
Description of Work
One of three companies who provided an estimate for cleaning 3 bedrooms and long hallway of carpets in my Mom's home which we were getting ready to put on the market for sale . Company rep showed up promptley and was very professional in presenting their bid for the job. Cleaning process was explained in detail including our carpet type and treating the high traffic areas and spots. The fee structure and how we would be charged was clear and I felt comfortable about what would be done, what I could expect with the results and with a definite price for the service. This company stayed in contact before, during and after the process so I would say their communication was excellent. The whole process went exactly as had been discussed - NO SURPRISES in the results or the price !
Category
carpet cleaners
Marie H.
05/16/2011
The carpet in this house is almost 15 years old. Add to that pet stains from previous and present owners. They managed to extricate most of the stains; the ones remaining are much less noticeable. One of my area rugs is wool and almost 30 years old. It was "christened" by one of my cats almost as soon as I brought it home. That stain is not coming out, but the men did the best job they could short of taking it with them and cleaning it in a washer. The other area rug has a bad "ripple" problem on one edge. They worked with it (towels and bricks). It was smooth for about a day and then bunched up again. Overall, I was pleased with the result.
Description of Work
CarpetMaster cleaned wall-to-wall carpet in 4 bedrooms and two hallways. The also cleaned two 12x12 area rugs.
Category
carpet cleaners
Jane A.
08/06/2008
Two workers arrived promptly and on time. They were clean and professional in appearance, and were thorough, knowledgeable, polite and helpful in explaining their services and pricing. Upon agreeing upon a price, their work was quick and expert. The whole carpet was left clean and fresh, including the high-traffic areas. Pet and other stains were removed effectively. The only thing I might wish they'd done differently was that they'd have moved some of my furniture to clean underneath.
Description of Work
Steam-cleaned entire household carpet: 4 bedrooms, living room, dining room, hallway, stairs.
Category
carpet cleaners