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SOUTHERN HEARTH

2.8(
6
)

About us

Service gas and wood burning fireplaces, sale and install gas logs, gas log inserts and wood inserts. Spray foam insulation.

Services we offer

gas log installation

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
2.86 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
0%
3
17%
2
17%
1
33%
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Showing 1-6 of 6 reviews
Art G.
Oct 2018
3.0
$4,100
The order took months longer than it should have due to "paperwork problems" .. We ordered in early November with a 30day installation window, but was not installed until February! ..of all months to install an awning; any work is better than none I suppose but sure did not save on the price though. On the day of installation the company installers were ill prepared to install the unit. It was larger than they had expected and heavier. They asked another company's contractors working on my property to help them to steady the unit for them to finish the installation without having to call other workers from the SOUTHERN HEARTH company. I did not learn about this until weeks later when that "helper contractor" contacted me. SUNSETTER AWNING COMPANY has since discontinued their partnership with this company and we are now left with an awesome awning, but with no local authorized dealer or repair service.
Erma C.
Oct 2016
1.0
$2,500
They kept me waiting in weeks, they never showed up. The guy that came to measure, he missed measured. They have to keep coming back, but it continue to leak. The more they come back the more it leaked. They never kept their appointments. The installer was very rude.
Tom S.
Mar 2016
1.0
Horrible. They sent a person out who didn't use any drop cloth or anything on the floor. Looked at the gas logs and said we had a leaking valve, but didn't know if they could fix it?! How can a gas log service company not fix a valve? He then was moving the logs around and dropped one and broke in half! He left our house without cleaning up or anything and left my wife with a mess. I have tried to call them 3 times this afternoon and they don't answer their phone.
Charles H.
Nov 2015
2.0
Yes, I recommend this pro
unknown
Eric R.
Jan 2015
5.0
Yes, I recommend this pro
$125
unknown
Phillip T.
Dec 2014
5.0
Yes, I recommend this pro
$75

Gave him a description of what the gas logs were doing (turning off when lit).

He inspected the connections, switch on the wall and cleaned them.  The logs are working perfectly now and no problems.

Definitely would recommend this company and will be using them in the future if we have any other issues with the logs.

The post on November 26, 2014 about the company not being in business is not true.  They definitely repair and install gas logs and did a fantastic job for us.




Licensing

State Contractor License Requirements

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FAQ

SOUTHERN HEARTH is currently rated 2.8 overall out of 5.

SOUTHERN HEARTH accepts the following forms of payment: CreditCard

Yes, SOUTHERN HEARTH offers free project estimates.

No, SOUTHERN HEARTH does not offer eco-friendly accreditations.

No, SOUTHERN HEARTH does not offer a senior discount.

No, SOUTHERN HEARTH does not offer emergency services.

No, SOUTHERN HEARTH does not offer warranties.