SLAB STONE SURFACES

"I will admit that the (Member name removed) job took longer than expected. We got some bad weather right when it was time for their installation and we can't help that. I called & spoke with (member name removed) and told her we had planned on an installation date of 3/5 and 3/6 but it would depend on the weather. She said she understood, that it was no big deal that we could get to it as soon as the ice was cleared up. So I scheduled it for the next week and we installed the job the next week as scheduled. Me or the guys were not at work on march 5 or 6th we don't come in when there is ice on the roads. My boss said not to b/c the whole shop floor was frozen considering we use water to cut every piece of stone. We had an agreement that if they didn't use our sink that he would remove their old counters in place of the sink since they cost the same. That's why the bill remained the same. They were also informed that there is a possibility of cracks with the big cast iron sink they wanted but they chose to use that sink regardless of what my boss said. These people have lied to make their story sound more appealing. I love my job and my customers and I have plenty of customers that can vouch for us. We have called Mr. (Member name removed) several times and sent our shop manager out to his house to resolve this issue. Him and his wife were home and wouldn't come to the door. This man just wants free granite for nothing. He paid our guys when they finished and didn't mention a word about a crack or his refrigerator or his terrible experience with me. He paid in full with no complaints. Then he calls back in June complaining about this crack that he says has been there since we installed but he just got around to calling. We advised him to use our sink and we have a signed contract and not to mention we gave them a free upgraded edge worth $250 plus tax."