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Comfortech Service Experts
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Comfortech Service Experts Heating & Air Conditioning has been providing service to our Jackson community since 1973, bringing you expert technicians in heating, air conditioning, and indoor air quality. Our NATE-certified technicians are qualified to maintain, service, repair, and install all brands of furnaces, air conditioners, air handlers, inside air quality and related equipment. Plus, all of our work is backed by our 100% Service Guarantee for a full year. Call Comfortech Service Experts in Jackson at 601-852-3105 now to schedule an HVAC repair service, routine maintenance or to request a free new system estimate.
Business highlights
Emergency services offered
52 years of experience
Services we offer
Residential & commercial air conditioning, attic insulation, duct cleaning, green solutions & HVAC installation., heating, indoor air quality
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.122 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 5% | ||
| 9% | ||
| 9% | ||
| 9% |
Showing 1-22 of 22 reviews
Matrice J.
Feb 2023
It was ok they and were nice.
Response from Comfortech Service Experts
"Thank you for taking the time to let us know how we did. We hope you have a great day!"
Ricky J.
Nov 2016
unknown
Response from Comfortech Service Experts
"Thank you for taking the time to provide us your feedback!"
Suzy H.
Jun 2016
We had our annual check up and AC got a clean bill of health. The next day the AC didn't work. They came back out and tried to charge $500 for stripped plugs and freon that had leaked due to the stripped plugs. I have been trying to get the service manager to call me to discuss why this wasn't caught during the check up to avoid the freon leak (over $400 of the cost) and to question how this happened the day after we had our maintenance check up. No call back after repeated requests. We will be discontinuing our annual agreement and finding an alternate provider to fix the AC we suspect they broke. Do not recommend.
Response from Comfortech Service Experts
"We would like to look into your situation but are having trouble locating your account. Please contact us at (855) 817-0134 or email [Member Information Removed](at)ServiceExperts.com with your phone number and full name so we can find out what happened. We apologize for your experience and look forward to hearing from you."
Niles C.
Jun 2016
unknown
Response from Comfortech Service Experts
"We have truly appreciated your business over the years and hope you had a wonderful 4th of July!"
Sylvia G.
Jun 2016
unknown
Response from Comfortech Service Experts
"Thank you for choosing us for your heating and cooling needs!"
Brenda B.
May 2016
unknown
Response from Comfortech Service Experts
"We understand how frustrating HVAC expenses and issues can be. We are not the lowest price but we stand behind our work with a 100% satisfaction guarantee, are fully licensed and insured, and provide NATE-certified technicians who have gone through extensive background checks to make sure you are working with a safe, skilled, and qualified technician. If you have any questions or further concerns, please reach out to our Customer Relations Specialist at (855) 817-0134 or email CustomerService(at)ServiceExperts.com. We look forward to hearing from you."
RUTH B.
Mar 2016
unknown
Response from Comfortech Service Experts
"Thank you for this review! We appreciate your business!"
S. W.
Feb 2016
unknown
Response from Comfortech Service Experts
"Thank you for this review! We appreciate your business!"
Gary C.
Jan 2016
unknown
Response from Comfortech Service Experts
"Thank you for taking the time to write this review. We appreciate your business and look forward to continue working with you!"
Dorothy O.
Oct 2015
unknown
Response from Comfortech Service Experts
"Thank you for taking the time to write this review. We appreciate your business!"
Rick E.
Jun 2015
unknown
Response from Comfortech Service Experts
"Thank you for your feedback. Your experience is troubling so I am escalating this directly to our General Manager, who would like to talk directly with you. In order to promptly address your concerns, please provide your contact information to our Customer Relations Specialist by email at [email protected] or by phone at 855-301-2206. Customer service is extremely important to us and we are committed to 100% satisfaction."
Linell C.
Apr 2015
unknown
Response from Comfortech Service Experts
"Thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided."
Jean G.
Apr 2015
unknown
Response from Comfortech Service Experts
"Thank you for taking the time to share your review. We appreciate your business!"
Sylvia G.
Mar 2015
unknown
Response from Comfortech Service Experts
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!"
Mary W.
Jul 2013
Failed to identify and fix simple drainage pipe blockage problem, recommending, instead, much more expensive replacement of entire pvc drainage system. Details below.
Serial Failure to show up for AC repair originally scheduled for 8-10, 7/24/13, and did not call. We called at noon for explanation/status. Office agent/scheduler made calls and called us back, saying that crew had a job before mine that he did not know about, but they would come in the afternoon. Two crew arrived in the afternoon, around 2, and, after going under the house and looking at the unit, said that they didn't have enough materials and equipment for the job, and would have to leave for parts. They were gone for about 2 hours. The crew chief came back a little before 5 and said he couldn't do any work because his partner had a family emergency and had to leave. He promised that they would return at 8 the next morning. At around 11 when they had failed to show again, I called and fired them.
Then, I called several other AC companies for an inspection and estimate. The first one who arrived looked at the unit and said that the drain was stopped up (water had been flowing for days that we fought with rotating towels as best we could), pulled out a scent stick from the bathroom nearby, unscrewed the pvc pipe drain, inserted the stick and jiggled it until the drain pipe was unstopped, and the water stopped flowing over the outside of the unit, all in less than 5 minutes.
Prior to the 5 minute fix, above, at least three different Comfortech/Service Master service men, saw the water flowing over the unit and had a chance to do the same simple unclogging fix, but didn't, leaving me with flowing water on the outside on my unit and on the floor around it for days. Instead they said that a entirely new pvc drainage pipe system would have to be installed to fix my flowing water problem, and that they would have to schedule the work for the future.
Serial Failure to show up for AC repair originally scheduled for 8-10, 7/24/13, and did not call. We called at noon for explanation/status. Office agent/scheduler made calls and called us back, saying that crew had a job before mine that he did not know about, but they would come in the afternoon. Two crew arrived in the afternoon, around 2, and, after going under the house and looking at the unit, said that they didn't have enough materials and equipment for the job, and would have to leave for parts. They were gone for about 2 hours. The crew chief came back a little before 5 and said he couldn't do any work because his partner had a family emergency and had to leave. He promised that they would return at 8 the next morning. At around 11 when they had failed to show again, I called and fired them.
Then, I called several other AC companies for an inspection and estimate. The first one who arrived looked at the unit and said that the drain was stopped up (water had been flowing for days that we fought with rotating towels as best we could), pulled out a scent stick from the bathroom nearby, unscrewed the pvc pipe drain, inserted the stick and jiggled it until the drain pipe was unstopped, and the water stopped flowing over the outside of the unit, all in less than 5 minutes.
Prior to the 5 minute fix, above, at least three different Comfortech/Service Master service men, saw the water flowing over the unit and had a chance to do the same simple unclogging fix, but didn't, leaving me with flowing water on the outside on my unit and on the floor around it for days. Instead they said that a entirely new pvc drainage pipe system would have to be installed to fix my flowing water problem, and that they would have to schedule the work for the future.
Response from Comfortech Service Experts
"We appreciate your feedback [removed member name] and are here 24/7 to help, and your written 100% Satisfaction Guarantee is there to provide for your complete satisfaction. Please visit http://www.ServiceExpertsCares.com to provide us the details of your service and we will be happy to promptly correct the issue. Or call us now at 866-EXPERTS (866-397-3787)."
James S.
Jan 2013
The serviceman noted a potential problem that was not necessary to repair now.
Michael C.
Jun 2012
I did have to wait a week until I called them to hear about the cost of the parts replacement. At that time they said if it was under warrantee they labor would be $237. I asked why so high and they said because they had to go get the part and bring it my house then install it.
VENUGOPAL T.
Jun 2012
Very well.
Gary C.
Mar 2012
I have a yearly contract with them. They have done no repairs so far. I can't say anything bad about them. They are pretty thorough. Getting a contract deal with them is a lot cheaper than hiring somebody come out and do the servicing twice a year. Their price is pretty good. I pay an annual fee and they come out for the routine maintenance. If I need any repair work done they get me fifteen percent off. So far I haven't had to have any repair work done.
David K.
Jun 2010
Did not meet price quoted on telephone....did not tell me cost of Freon before installing......tracked mud into house.....and then after I completed a survey with negative comments and got a call yesterday where the representative promised to check the price and get back to me....2 days later he has not.
PJ R.
Feb 2010
They are easy to work with and did a good job.
Dee T.
Nov 2008
See above - it went excellent.
Licensing
State Contractor License Requirements
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FAQ
Comfortech Service Experts is currently rated 4.1 overall out of 5.
Comfortech Service Experts accepts the following forms of payment: CreditCard
Yes, Comfortech Service Experts offers free project estimates.
No, Comfortech Service Experts does not offer eco-friendly accreditations.
No, Comfortech Service Experts does not offer a senior discount.
Yes, Comfortech Service Experts offers emergency services.
No, Comfortech Service Experts does not offer warranties.