PIERCE PLUMBING HEATING & AIR

I was having my house gutted and rebuilt and after all the great reviews about pierce plumbing I made the mistake of hiring them to replace the plumbing and HVAC system. I specifically told owner there was nothing wrong with my current AC unit aside from the fact that it would be too small after the add-on was finished and I wanted to keep it because I had other houses I can use it in. They took it anyway and when I told them to return it they brought me a unit they had salvaged from somewhere else and told me mine was gone. After they installed the inside unit and powered up the thermostat they filled out the customer satisfaction survey that was sent to Lennox without my consent knowing full well that it was intended for me, the customer, to fill out and not them and of course they gave themselves 5 stars. I paid them several thousand dollars In advance and they did a very minimal amount of work, all of which was extremely poor quality and not what we agreed upon and certainly not what I paid for and then they disappeared. I called multiple times asking them when they were going to finish the job and each time they would say they were coming tomorrow only they would never show up. Finally after several weeks of this nonsense I had to hire a lawyer to have them refund my money. Worst experience I’ve ever had with any company in my life. Unprofessional, dishonest and poor quality work. Stay as far away from this outfit as you can. And since I originally posted this,pierce plumbing has called me a liar claiming they’ve never worked for me before, so I’m enclosing a picture of the lawsuit that I filed against them along with a case number if anyone wants to look it up and see for themselves.

Diagnosed issues for tub faucet, septic and tank to bowl issues and got it fixed. Got some helpful hints on how to maintain septic and what product to look for if I were to replace any toilet.

It went. I called on Saturday morning and it was completed within 2 hours of calling.

Excellent. Daniel showed up on time, was very professional, and repaired each issue with expertise and efficiency. I will always ask for him in the future. I was very pleased with the work he did.

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Tech arrived on time and performed both tasks very well.

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I was impressed with the technician.  He was friendly, punctual, called before he came to be sure I was home, explained everything he was doing and when finished gave me some suggestions regarding how I could take better care of my units to make them more efficient.  He didn't just tell me, he showed me what he was talking about.  He also went over the bill and thoroughly explained every detail.  I found the price to be fair and easy to understand.

It was a very positive experience.  I have been using a different provider but decided to try Pierce Plumbing based on the positive reports on Angie's List.  I'm not sorry I did.  I will be using Pierce in the future. 

The only downside is they make an appointment for a day without saying when between 8 and 4 they will be there.  It would be really helpful to offer AM or PM so a person doesn't have to stay home the entire day.  Considering the quality of the service, that is a negative I'm willing to accept for future needs.

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Very professional, explained the what for and why clearly. They will be my go to for any other plumbing and heating concerns.

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If I ever need services of that type, they're the ones that I would call. They are just good at what they do. They're just very professional at what they do. I would give them A's across the board.

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