Teddy Bear's Restoration & Carpet Cleaning Inc

Well, I let the photos do the talking. In addition, Teddy Bears Restoration and Carpet Cleaning FAILED to properly manipulate our content out of the construction area, Failed to set up a proper dust barrier, and damaged our personal property. This company is working as a "Preferred Provider" for many insurance companies in our area. Due to their longstanding relationship with the Insurance companies, you need a lot of tenacity to get the insurance company to rectify the workmanship failures. Even though it will be fixed eventually, it took a huge toll on our family. in 20/20 hindsight, we would have NEVER let Teddy Bears touch anything in our house.

The shingle color does not match the rest of the house and the finish is sloppy. The decking is now dipping again and the entire job has to be redone.

This was the worst experience and we hope nobody else's has to go through this. Contractor failed to pull the required (sufficient) permits. Failed to schedule final inspections. Inproperly installed chimney topper and flashing causing new water intrusion. Failed to properly install insulation behind fireplace wall. Combustible paper faced insulation is flying around in chimney void touching the flute and the furnace. The floor was installed on unleveled floor and the moisture barrier and glue used are non compatible. Contractor lied to customer stating that correct glue was used, but when confronted with the evidence admitted to using the wrong glue. The paint job is so bad that insurance company adjuster agreead to have everything sanded, primed and painted with two coats. During the construction, contractor caused over $20k in damages to our dwelling and personal property.

They had 11 machines drying and picked those up after 6 days. They blew the main breaker of the house because they had too much running at one time. It was 2 1/2wks before we could get someone to come out to replace missing carpet padding. When a guy finally showed up to measure for the carpet padding, he showed up late, sat in his car for 20 minutes and said he would be in after he ate his lunch, when we walked out to his car and asked if he was coming in. Since our carpet was only a year old, they only tore the wet padding up where the water had gotten and said they would clean and deodorize the carpet. They did such a HORRIBLE job that you could feel the holes where the padding didnt even but up together. We also couldnt even vacuum the carpet because they literally just laid it on top of the padding. When the guy came to shampoo the carpet he didnt deodorize, as promised. Instead he soaked the carpet so much that 10 hrs later it was STILL wet. We had to have all of our carpet replaced after they ruined it. They also broke a lamp, a vase, a cermaic decorative piece, and an expensive exercise piece, not to mention the numerous dents in the walls and scratches on the furniture when they were moving stuff when in the process of doing the water extraction. They also NEVER apoligized for any of that. When I say, NEVER, I mean, NEVER USE THESE PEOPLE. I attached some photos of the carpet padding job they did. It also looked like the padding had been recycled from a previous job. One photo I included shows a dark area that looks as if the padding had been burnt!!!

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