Air Tech Of Waveland

They completed work within half a day.

They were prompt and knowledgeable. I would definitely call them again.

This story begins November 2012 when we noticed our heat was not working. We called One Hour Air of Bay St. Louis, MS and the serviceman rapidly racked up a $241.82 (included a leak check for $127 which consisted of waving a wand under the coil) service call and then proceeded to provide 3 estimates for a new heat pump system. The model he was most forceful with was a 4 ton 18 SEER system for $9627.86. I asked about less expensive alternatives but Travis continued to push the most expensive model. Was a bit floored by this sudden news so decided to get a second opinion.
We then called Ball Heating and Air to diagnose our system. This serviceman only charged us $85.60 for the call but told us we didn't need a new system because he detected no leak in the coils; all we needed was a recharge at $93 for the first pound and $53 for each additional pound, according to him. He estimated we would require about 10 pounds to recharge the system for a total of $570.
With now conflicting diagnoses, we decided to get a third. A friend at work recommended an HVAC service he used (don't remember the name and were since absorbed by Ball Heating and Air of Biloxi, MS). This serviceman also told us we needed a new heat pump system, but we could wait until Spring when temperature started to get warm and use the emergency heat when we needed it during the winter. He did warn us our electric bill would jump using the heat strips and emergency heat. Luckly it was a very mild winter so very little need for heat or cooling.
Fast forward to May 2013 when temperatures finally began to over power our suffering air conditioning. Realizing we needed to pull the trigger on a new system we called Ball Heating and Air to get an estimate on a new system (yes, the company that told us we didn't need a new system). Not only was the Ball estimate $2,000 more than any other estimate we received (One Hour Air offered to honor their November estimate), the Ball product line consisted of Lennox which didn't receive very good online reviews.
We decided to get one more estimate for a new system and called Air Tech of Waveland. Phyllis, who runs the office, was very polite and professional and scheduled a visit the next afternoon. Skip arrived about 20 minutes late but was very professional, friendly, and knowledgable. The first thing he did was to see if we might be able to just replace the coils (something nobody else even mentioned). Unfortunately, with an R-22 system and a 3.5 ton outside unit with a 4 ton air handler (really??? How did that happen), he said he wouldn't be able to match the units so we'd need a new system. Skip then took about an hour to explain all the strengths and limitations of the units he carried (York and Maytag) and promised an estimate the next day.
Before noon the next day we had an estimate in hand which included a York 4 ton 15 SEER, a York 4 ton 18 SEER, and a Maytag 4 ton 16 SEER. The best thing about his estimates is he beat every competing offer (especially Ball Heating and Air who he beat by over $5,500!!!). My wife and I were both impressed with Skip so decided to schedule an intall date. We waited only 30 minutes before receiving a call from Phyllis who said we could have it installed on 5 June. She emphasized since it was so warm Skip liked to begin early, between 0730 and 0800). Skip, Phyllis, and Damon arrived 5 June promptly and worked through grueling 90 degree heat (about 120 in the attic) and complete the full installation in less than 6 hours.
It was 89 in the house when they fired up the new heat pump and in just an hour the inside temperature reduced to 79, and just one more hour to decrease the temperature of our 2,280 square foot house with 12' ceilings to a very comfortable 75 degrees. He also installed a Wi-Fi connected thermostat we can adjust from any computer or wireless device. The Maytag outside unit is very quiet and the air handler in the attic is even more quiet.
Overall we are very pleased with the heat pump system and very glad we chose Air Tech of Waveland (Skip and Phyllis).