Gray-Daniels Ford

I had it towed there because I wasn't sure if it was going to make it or not. It had been unreliable. They were nice on the receiving end of everything but when I called to ask if it was fixed they didn't seem to know a whole lot. When I went to pick it up nothing much had been done and I wasn't going to spend the money to have a transmission guy look at it when I knew it wasn't the transmission. I went to the Ford dealership knowing they were more expensive because I thought they could figure out what was wrong with my vehicle because it's a Ford but I guess not. Everyone I tell is surprised that Gray Daniels couldn't figure out what was wrong because I thought Gray Daniels was a reputable place. I paid for what I thought was all of the services but they called me the next day and asked me to pay more, they said I hadn't paid for something. I did end up paying for everything but I thought it was very unprofessional. They should have had my bill together before I left the dealership, in my opinion. What happened not too long ago is something I have never experienced in my life. I called back to Gray Daniels to ask the man who helped me with my vehicle if they did a fuel pressure test when they did the diagnostic test and he didn't know. He looked through paperwork and said the person who worked there before had left things in a mess and he couldn't find my ticket. I can understand that if you have someone who works for you that's unorganized I'm forgiving but then I ask several other questions and he didn't know the answers to my questions. He said he didn't have my papers in front of him and to make matters worse he started raising his voice. I have never made a negative complaint against anyone but I haven't been yelled at over the phone either. I am a customer and I can go anywhere to receive service but I chose this place and I'm sorry I did. To call back and be yelled at by an employee is beyond my understanding. Please don't patronize here!!!! They did not treat me well before or after my service. They are expensive and they couldn't diagnose a Ford Explorer.

It went great! My salesperson was knowledged about the vehicle I was interested in, knew the features very well, was able to negotiate a deal that we were willing to work with. The service department is always friendly and helpful, making sure to care of all my needs.

Unresponsive, they do not follow up! Discourteous, service is spotty, always looking for something else to do.

They did fine on the diagnosis, repairs, and oil change. The only thing I was not happy about was that I had to get the part-- they said that they can get only get parts from Ford/Lincoln since they can't guarantee parts they get anywhere else.
I have used them exclusively since we moved here about a year ago and have been pleased with their work and their positive interactions otherwise.

I just bought the car last fall so I decided to buy a brand new tire to match the other three. I spent more than I usually spend on a tire, but I didn't price anything else. It was the first time I've used them. They made me wait around to deal with the same person I made the appointment with. I guess that would be good to build a relationship with the same person over time. They were really responsive in calling throughout the day and letting me know the cost and what was wrong. They called to let me know that it was done promptly. I was disappointed they didn't wash my car since they had it all day. I bought it from them so I felt they should have washed it. They didn't even wash the wheel and it had all the goop on it. I may try another Ford in the area but I like when they do the little extra things. They are not close to me. I was really happy with the sales but the service hasn't really been that great; it is like where I could get from anyplace. I will try other places and if they are not any better, then I would go back to them.