Brent's Appliance Repair

Albeit this is not my first experience with an appliance technician, this is definitely my first experience with an Appliance Professional. I will not hesitate to call on Brent in the future and will recommend Brent every opportunity I can.

DO NOT USE THIS COMPANY!!!!!!!!!! BRENT IS A SCAM!!!! IF ONLY I COULD RATE BRENT'S APPLIANCE REPAIR WITH A STAR RATING OF LESS THAN ONE I WOULD!!!! BRENT WAS CALLED TO REPAIR A REFRIGERATOR IN MY HOME THAT WAS NOT COOLING OR FREEZING AS IT SHOULD. THE BANDAID REPAIR THAT BRENT DID ONLY LASTED APPROXIMATELY TWO MONTHS ONLY FOR THE REFRIGERATOR TO BECOME OUT OF WARRANTY WHICH HE GURANTEES FOR ONLY 30 DAYS. I CALLED BRENT MORE THAN 4 TIMES AND HE DOES NOT RETURN PHONE CALLS. THE ONLY WAY I WAS ABLE TO SPEAK WITH HIM IS WHEN HE ANSWERED WHEN I CALLED FROM A NUMBER THAT HE DID NOT KNOW. HE BLATANTLY IGNORED AND DODGED MY PHONE CALLS. HE'S VERY VERY DISRESPECTFULL WITH HIS LANGUAGE AND TONE AND TO MAKE MATTERS WORSE HE HUNG UP IN MY FACE! IN ADDITION TO HIS LACK OF PROFESSIONALISM, IN MY OPINION HE SHOULDN'T BE CONSIDERED AN EXPERT. WHILE TRYING TO REPAIR A REFRIGERATOR IN MY HOME I BELIEVE HE ENDED UP BREAKING THE SEAL OF THE VERY REFRIGERATOR HE WAS SUPPOSELY REPARING. AND TO FOLLOW HIS UNPROFESSIONALISM HE CLAIMED HE DIDN'T BUT EVERYONE IN MY HOUSEHOLD AND RELATIVES THAT WERE AT MY HOME KNEW THAT IT WAS NOT BROKEN BEFORE HE ARRIVED. WHEN HE INITIALLY INSPECTED THE REFRIGERATOR THE SEAL WAS NOT BROKEN ONLY AFTER HE PULLED THE REFRIGERATOR FROM AGAINST THE WALL IT BECAME BROKEN. I INFORMED HIM OF THIS IMMEDIATLEY!!!! BUT HIS LACK OF PROFESSIONALISM AGAIN CAME INTO PLAY IN WHICH HE DENIED BREAKING THE SEAL. LOOKING BACK AT THIS SITUATION THAT SHOULD HAVE BEEN MY FIRST REASON TO NOT USE HIM AND REFUSE HIM TO COME BACK TO MY HOME!!! I PAID BRENT IN FULL....~$191.66 FOR A REPAIR ON AN OLD REFRIGERATOR THAT BROKE AND IS STILL IN THE SAME CONDITION WHEN HE INITIALLY INSPECTED!!! SO IF HE ISN’T CAPABLE OF FIXING A 1990 REFRIGERATOR I CERTAINLY WOULDN’T TRUST HIM WITH ANY NEWER MODELS……..REFRIGERATOR, DISHWASHERS, OVENS, GARBAGE DISPOSALS, OR ANYTHING ELSE THAT’S ADVERTISED ON HIS WEBSITE. IF BRENT WOULD HAVE TAKEN THE TIME TO COME BACK TO MY HOME AND REINSPECT THE REFRIGERATOR (LIKE ANY REAL EXPERT WOULD) AND DETERMINED THAT IT WAS ANOTHER ISSUE THAT WAS CAUSING THE MALFUNCTION I WOULD HAVE COMPENSATED HIM FOR HIS TIME AND THE REPAIR. HOWEVER, WITH HIS UNPROFESSIONLAISM BEHAVIOR, ATTITUDE, AND TONE I DO NOT WANT HIM TO STEP FOOT IN MY HOME YET ALONG MY NEIGHBORHOOD! AND HIS COMPANY HAS THE FOLLOWING STATEMENT LISTED BELOW: Do your neighbor a favor and please leave a review at yellowpages (yp.com) Or at Angieslist.com. Also check out our reviews and ratings at Angieslist. com SO THEREFORE, I WILL GLADLY VISIT THOSE WEBSITES AND LEAVE THIS REVIEW AS WELL!!!!! I WILL ALSO JOIN AND PLACE MY REVIEW WITH OTHER CUTOMERS F RATINGS OF BRENT’S APPLIANCE REPAIR ON ANGIE’S LIST THERE IS A REASON HE ONL Y HAS 12 REVIEWS ON HIS PAGE WITH THE LATEST LISTED IN 2016……….

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Arrived, diagnosed and fixed the problem very quickly.

We found out not actually able to use hot water either. Brent fixed both issues, had the parts on hand and was very professional, knew his stuff and fixed it in one trip.

Was very prompt after my call and was able to fix the problem in a short time.

Very well. He was helpful with explanations.

Promp, professional, courteous.

Problem was fixed.

Called and he fit me in his schedule immediately. Repaired belt or something on dryer, completely finished in 30 minutes. I have used him before...tried to fix motherboard on washer...came four times with different parts..could not repair and would not let me pay him. He is a gem...use him and keep his number handy...you will never want to use anyone else.

Brent  is very nice young man and professional and will be calling on him again.

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GREAT!  This is not my first time using Brent.  I am very happy with his work, promptness, professionalism.

punctual, professional, fair price. offered additional suggestions to avaoid problem in future.

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I am so pleased with his service! He answered his phone immediately, was so courteous and kind. He followed through with what he said he would do--check part price, call back promptly, etc. The price and time frame and were exactly what he first stated. This was one of the best home repair situations I have had!! I highly recommend Brent!

Fast. Efficient. Will use again.

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The repairman called ahead as promised and showed up when he said he would arrive. He diagnosed the problem, told me what it'd cost to fix, and had machine running in short order. Then he emailed us a receipt. Sears charges $80 just to find your house and park there. Brett's is much more reasonable. I recommend them and would use their service again.