ELITE LAND CARE

Generally speaking, the overall quality of the work itself was fair-to-good.  My issue has to do with poor communication, poor record-keeping and extremely unprofessional behavior:
In early May, I sent this business an email letting them know that I was deploying and to please cancel my lawn service.  I requested one more lawn care service.  I sent a follow-up email about 3 weeks later.  I have since deployed and recently received an overdue notice for 4 lawn care services, all of which occured after the date of my original email.  I sent an email to the business and included the aforementioned email traffic, saying that I would pay for the first service conducted as per my original email.  I followed up with a phone call.  I spoke with Kevin, who said he never received any of those emails and hung up on me.  I scanned all of the email traffic and included it in an email sent to him via my deployed work email address.  He replied with the following verbiage, verbatim:
"Ms. Mack,       "I receive email at this address daily, just as I received yours today. I received no emails from you prior to this which is why we continued your service. You had no problem sending an email or making a phone call to refuse paying your bill but mysteriously were unable to do so to stop your service. As I stated earlier, it's only those people like you of low moral fiber and poor character that I have ever had a problem collecting payments. You have succeeded in stealing the money you owe me. Congratulations! I wouldn't be able to sleep at night if I stole from people as you do."
I re-sent the scanned email traffic to him and resolved to report this incident to the Better Business Bureau and Angie's List.

Great; fast courtous service. Have been with Elite Land Care for at least six years, and I highly recommend them.