DUNLAP & KYLE CO INC

My wife and I arrived on a Monday morning at 0730 to have Dunlap and Kyle perform a tire rotation, balancing, and alignment. We wanted to get there shortly after opening to get in and out expeditiously. The initial greeting by the staff was courteous and we were told our car would be serviced immediately. The service crew took our car into the tire bay and removed all four tires. Then the waiting game started. More employees started to show up and the crew that was working on the car stopped and began to shoot the breeze with them. By 0830 the tire rotation, (and presumably the balancing, although we never witnessed them do that) was complete. They then proceeded to move the car to the alignment bay. The car was placed on the alignment machine at 0836. A young salesmen from Budweiser showed up to have work done to his company vehicle. Apparently he was well liked by the majority of the staff because he was allowed outside in the work bay and a gossip session ensued. My wife and I were watching the work crews and the front desk personnel congregate outside in the alignment bay and shoot the breeze. Worse yet, they would look back inside at my wife and I watching them and point at us, shake their heads, and laugh. As if it was funny to them to see us waiting on them. At 0934 our car was pulled out of the alignment bay for the test drive. We paid the bill of $69.00 at 0952 and left. We were not pleased at all when later the car showed a slight vibration around 60-70 MPH on the interstate. It did not vibrate before the Dunlap and Kyle visit. We are currently reviewing Angie's List for a more reputable car care place to take our car to to get fixed what they did not do, My wife and I are both  Airline Pilots and I am a Former United States Marine. I have never had service like this before by any mechanic shop. And to point and laugh at us as we watched through the window at the crew while they BS'ed. It took every ounce of my will power to not go off on those guys. I hope this review helps.