PROGRESSIVE HEATING & COOLING

unknown

Everything went well. The only issue was my quote was for a 5 ton unit and after the unit was ordered they discovered the unit upstairs was a 4 ton. He said this would cause problems with possibly and quot;freezing upand quot; of the condenser. He then ordered a 4 ton unit. My price did not change .... He did later when asked provide me with an itemized list of charges as to why the cost didn't decrease. This should have been performed on the front end.

We have used them several times over the years and they are always very professional and seem to be very knowledgeable about their business, giving me tips on how to get more from my unit like what kind of filters I need, to how often to change them. They also offer a service for maintaining the system twice a year which is nice. We don't think about our a/c or heating unit needing to be cleaned or maintained but it's just like any other appliance. It really extends the life of the unit. I do recommend this business.

I was quoted a price of $75 an hour for maintenance, but when I asked how much he said the service call was $80. I did not question the extra $5, but I did wonder what the difference was. Also, I was not provided a receipt, which I did not even think about until after he had left and I never received anything in the mail from them either. Also, when I made the appointment I was told between 8 and noon. It was toward the end of the timeframe and I called several times, as I had to take time off from work to meet the technician at the house and wanted to spend as little time as possible taking leave for the service call. It wasn't a huge deal, but since I didn't have an actual outage and was able to call several days ahead I was hoping for an appointment that was a little more concrete.

Repairman was very professional and explained exactly what he was doing to the unit. I would definitely recommend them to other users.