Donahue Roofing
About us
Full service roofing contractor with a reputation for quality. In business for 20+ years. Residential & Commercial
Business highlights
Services we offer
GAF, Mule Hide and Gerard Roofing Products., Residential and commercial roofing, TPO for commercial flat roofs. Certified by CertainTeed, metal shingles and asphalt shingles for residential home, specializing in standing seam metal
Amenities
Emergency Services
Yes
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 7% | ||
| 0% | ||
| 0% | ||
| 3% |
Everything happened exactly as we were told to expect. When we accepted the terms for the new roof, we were given an anticipated start date of 3-4 weeks. The work actually began about 2 weeks after we accepted the contract, which was a nice surprise. The crew arrived a few minutes before 8 a.m. and worked steadily, and Mr. Donahue was onsite to supervise the work. The workers were professional and seemed to know their business, and they cleaned up when they were finished. The new roof was finished after only one and a half days, and it looks great and it doesn't leak. A few days after the work was completed, Mr. Donahue came back for a final check of the new roof and asked if we had any questions.
It's rare to find a business that operates with this degree of professionalism. We were 100% happy with everything they did, from first contact to final inspection. We highly recommend Donahue Roofing.
Clint was very prompt and professional fixing the problem, so he thought. This happened 8 more times coming out to our place and trying to fix the problem at hand. The 8th time Clint finally figured out what the problem was; wouldn't a professional know the problem beforehand... Anyways, he realized there's a gaping hole in the furnace flashing collar pipe. The fix, cake on crap load of tar to stop the leak. Guess what, it still leaks.
Clint even said when he was here on his 8th time, he'll have to order a new furnace assembly. It been two weeks and no new furnace assembly or contact from Peggy or Clint, even though we contacted them multiple times during that time frame. There's a five year warranty that Donahue provided, but there not owning up for the mistake they caused or standing behind their craftsmanship. My patience is wearing thin and wouldn't recommend this roofing company to anyone in the West Plains area or surrounding it.
"Dear [member name removed], I’m sorry you’ve had this disappointing experience with our company. I know that troubleshooting this ongoing issue has been inconvenient for you. It is very rare that we have to return to a completed job once, let alone multiple times, and I assure you that we have done all we can from our end to try to resolve it. It did take several attempts before we were able to diagnose the cause of the issue, and then we were stuck in a holding pattern while we waited for your new pipe and flashing parts to arrive. When they finally did arrive this week, they were not a match, so Clint picked up your old pipe and personally took it around to the various supply stores in West Plains to see if a match could be found. Unfortunately, he was not able to find a match, but he was able to locate replacement flashing for you, which he purchased and installed immediately. We believe that the new flashing will resolve your issue, but I assure you that we will continue to follow-up with you until we hear from you that you are satisfied that it is fixed, no matter how long it takes. Again, I apologize that this has been your experience, and I look forward to resolving this issue to your satisfaction. Regards, Peggy Donahue"
Licensing
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