SULLIVAN JEWELRY STUDIO

I had a great experiance with the store. The employee and Tim were both very nice and helpful. The work was done promptly and felt the price was very fair!!

unknown

In the last 2 years myself and family members have purchased $4,500 dollars worth of jewelry at Sullivan's. I've done business with Tim for 10 years. I took a antique ring in to have it Appraised. I finally went in to get it the middle of February. When I picked up my 14k antique ring, diamonds were chipped and the largest mine cut diamond was taken out and was replaced with a synthetic stone which was put in the ring with a glob of jewelry glue. I also wanted to sell a 14 kt gold necklace to Sullivans (which i gave to them to weigh before I saw my damaged ring) the necklace had a gram weight of 5 grams. I was told the weight was 2.5 penny weight. When I asked what penny weight was in grams I received no answer. I later had it checked and it was 3.21 penny weight.  Then I saw my ring. I was so shocked I wanted to yell and knew that was not a good idea so I left the store feeling hurt, shocked, betrayed and confused. How could business people who you trusted perform in such a manner? They lied about the weight of the necklace and stole the most beautiful mine cut diamond out is my antique ring, and destroyed other mine cut diamonds. My ring is a useless investment now other than selling it for scrap. Needless to say I'm hurt and confused. Why? I've thought long and hard about what to do so others won't have to experience what I've gone through. I imported sterling jewelry for years and told many people how he was a trusted jewelry. Well I can no longer say that. If you need a receipt for the drop off so it could be appraised I can send that.