Ryan Lawn & Tree

For years I have done my own fertilizations, weed control, aerrating, etc, but as a single father with lots going on, a little time saving would be beneficial. I started using Ryan’s Lawn Care four months ago and have cancelled further services today. I was paying for lawn fertilization and weed control in the rock beds and driveway. The following is what worked well for me, as well as what did not work so great. The Good:
- My first application was free, thanks to a promotional campaign. - Quick response if you need them to come back out. - Detailed information is provided by email after each service, but I wonder how much of it is “canned.” The Ugly: • When the rock beds were treated for weeds, some of the overspray killed the grass. This was not in an isolated spot, but seemed to be the ‘norm’. Some of my plants were also affected by this. • I just had a new patio poured and new grass seed put down. On the first application, the technician went right on ahead and walked through the newly sprouting grasslings and seed. • It seems that i was not due for another service until the Fall. Weeds were overrunning my rock beds. The driveway had weeds in the cracks. My yard had weeds all over the place, including Nutsedge. I called to see if they could take care of that since I was in between applications. They came out right away to treat the areas and then sent me a bill for $73.00. The charge was what upset me because it was completely unexpected. If when I called the office, they had said, “Sure, we will come out, but there would be a charge for the ‘xx program,” I would have understood. I don’t like unexpected, sneaky charges. I called the local office to see what happened. Because the extra charge was not communicated, I decided to terminate the service. The woman snippily said, “So you don’t want your lawn care manager to contact you about this, then?” Another miscommunication... Gosh, that was an option? “No, thank you.”

When I do my own lawn, it’s a lot of work loading up a tractor with a spreader, aerrator, sprayer, etc., which takes time. IMO, my results are better and there are no surprise charges... no wondering when the next service will be... no snippy people to deal with. In the long run, it costs me less but takes away the convenience of having a service provider. That’s how it’s going to have to be for now. 

A simple thing, like letting a customer know upfront about charges, shows transparency. That did not work here.

very professional, courteous- was happy to see the foreman on my job was a certified arborist (Nick) who took as much time as I needed to answer questions- They did an excellent job and I will definitely use them again

unknown

The work was performed as described and i was notified of any precautions i needed to take.

Camilla and Jason are great, professional and responsive. I've referred them to family and friends.
After a long hot summer, our yard was nothing but dirt spots and weeds. We wanted to use a vendor from Angie's list.
Ryan's Lawn Care was local so that is where I started and I didn't have to go any further.
I called and inquired on the service. Jason came out within a few days to measure the lot as well as look at the 'weeds' we had growing.
Jason was able to provide a comparable quote to what other lawn care providers in the area were charging. I like their approach to the lawn care program and the calls they make to let us know when they are coming.
Ryan's has been able to get grass grow where we could not in a few places. While so far we've had a warm winter, our yard is thriving. Very satisfied.
I also asked for a quote for pruning our bushes and flowers ( that go around the entire home), I was not going to be able to get it done before winter. The quote was feasible, so I signed up for that as well. The work was done when they said it would be and all scraps were removed. It was very noticeable when I got home from work that day. They did a very nice job.
I enjoy the quarterly newsletter from Ryan's Lawn, its insightful and provides nice reminders on what I need to do to keep up on the lawn as well.
Great company, would definitely recommend.

They were excellent. Showed up about every 3 months for fertilization and week treatment and did what they said they would do. This team that did our yard was very professional. I would use again as needed. Reasonable cost as well.

I was very impressed with professionalism.

Took a month to get all the work done due to some illness with the worker(s) but all work was done as I requested.

I plan on using them for future service.

They are excellent. What I was impressed with, was the person who sells the service, also does the service, which I really liked. He does a really, really good job and puts personal attention into my lawn.

Everything went well, and our lawn looks good.

I liked them. They were very responsive to me. They said they would be here and they were here. They gave me a good price to remove my tree. They've also done yard work for me as far as fertilization and things like that on my lawn. They've done that a couple of times already and they are very reliable.