Heritage Propane

The process has been horrible. We called for safety check after another contractor hit buried propane line. Heritage (Amerigas) is our propane provider. It took their service tech over 2.5 hours to arrive. In the meantime, due to our safety concerns, we called another company to verify that everything was safe. The other company's tech arrived promptly. Even though their tech arrived late, they still billed us $186. When I called to dispute the charge during normal business hours, the "customer advocate" basically said "too bad, you owe us the money" since their tech eventually showed up. When i asked to escalate to a supervisor, I was put on hold for several minutes then was told the supervisor would call me back tomorrow -- on his schedule!

Building a new home and had the gas line run to the house but the electric generator which is propane powered was not on site yet. The Gas company did not want to run the line until the generator was on site. We were promised, it would be no problem to have the installation team come back quickly when the generator was on site since it would be a simple, quick job. The generator will be on site on Friday, and they are not willing to come out for several weeks delaying the closing of our house causing us to have to ask our current landlord for a month's extension on our lease which will be several thousand dollars. We asked to speak to a manager to escalate the issue and were denied the opportunity to talk to the manager. The company has shown no willingness to fulfill the commitment they made to us or showed any empathy towards the situation they put us in. In our opinion, horrible customer service. If there's any other propane gas company servicing your area, we suggest using them.

They came out and repaired the gas line yesterday and they were very helpful. They were prompt. They got everything turned back on. The landscaper paid the cost as he damaged the line. They were professional and helpful.

I'm not sure if they are a little too pricey. They may not be because it is a heating fuel but it never hurts to check around to see if somebody else has a better price.