AIR DESIGN HEATING & COOLING

Showed up within 1 hour. Fixed in 20 minutes.

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One originally had gas and the other had a heat pump. When they sold the system they said things like "it will be like a ground source heat system" in regards to the bills. However my bills were higher than my old heat pump. The new system was 20 seer and the 25 year old system (that was installed wrong) was a 13 seer. My bill for Jan and Feb were greater with the new system than the old. Granted we have had some cold weather, but the bill I received 2/7/14 was 1.6% greater than last year. They came 3 weeks ago and said they needed to get a person to do some metal work on the system. No one has shown up to do it. My husband has replaced some of the ducting trying to see if that was the problem since we are not getting a response. I have called and asked that they come out and look at the system since something must be wrong. They keep saying they will be out, but at the promised time no one comes and a call by me to their office puts off someone coming again until later. They don't even call to say we can't make it. I am very unhappy with the Trane system and Air Design out of Warrensburg that installed it.

He did some tests and told me that the air conditioner is functioning properly. He was very professional, friendly, and I was pleased with his price.

During the night the temp had dropped to the teens.  My husband didn't think the heat pump was working correctly.  The thermastat read emergency heat.

I called a recomended company and they could not come out until the next day.  So, I looked in the phone book and found a Trane dealer since that was the brand of our heat pump.  the person I talked to was very helpful.  He said a tech would be out after lunch.  In a about a half hour we got a call from the tech and he was here in about 15 min!!!!!  We were very pleased!!!!   He came in found the problem, incorrect wiring, took the time to explain it to us.  Answered all of our questions about heat pumps-we have never had one before.  We are signing up for their yearly maintenace plan.