WCC Roofing Co.

There was a misunderstanding or mistake at the outset about the supplies needed for this job, but this was resolved professionally and in fairness both to us and the company. The workers were first rate; they had pride in their work and they produced a product that looks sensational. I have hired a lot of contractors over the years; WCC Roofing was the best.

Josh is very knowledgeable and responsive and the crew worked efficient and got the job done in 1 day on home and oversized garage. Also cleaned up after they were done, would have never known they were there - great job!

Service went well, they provided photos during estimate, explained what needed to be done clearly and again provided photos once complete. Would use again.

They came when they said they would, gave a fair estimate and then came back to perform the work when they said they would. The area was cleaned up by them and the work they performed, did the trick.

WCC did an excellent job. They were thorough and professional.

This company was amazing and worked with my insurance company to make this such an easy process! I really appreciate the quick work and reasonable pricing. Thanks! Stephanie H.

When WCC roofing came to the house they did an assessment of the roofing problem and how to correct it. I then fired the original roofing contractor and went with WCC roofing. WCC disassembled the problem roofing and then reassembled the roofing, correcting the roof installation.

Excellent work

Great the people were fantastic

We hired the company to start the re-roof job in Oct 2014- they didn’t finish the job until Aug 2015. WCC had two contractors working on our roof; the first one was fired due to not showing up a lot of the time and he did not know how to work on a slate roof which the company had told me he was experienced. The next contractor wasn’t much better not showing up regularly and being unsupervised. They did a substandard roofing job. I have many issues with our roof now. I informed the owner of WCC and he said that I could not be satisfied. I had a roof inspection done and there are many issues with the slate, epdm, and inline gutters. They put new roofing material over rotten wood. I also have water damage done to our bathroom where they left the roof unprotected. Plaster damage is in the stairwell and I notified the owner and he just said that happens just part of roofing. The owner and project manager dismissed both issues. They did send repairmen out but I still have a large water bubble in my epdm, rotten wood with new roofing material over it, water coming in thru my mansard roof when we have a blowing rain, metal nails in my slate that were supposed to be copper and they are the cheap metal non galvanized, red board under my epdm bowing up because the spacers are too far apart, an inline gutter that is too shallow and water spilling like a waterfall onto our front porch, They tore off a custom made piece of metal when they were re-roofing our porch and tried to replicate it. The workman that tried to replicate this work took it down because he said it didn't look good. He then tried to fasten it another way it looked worse. The only repair the last workman did was fix a missing shingle that had fallen down. He said he couldn't do any of the epdm repairs because he wasn't a flat roofer. He didn't accomplish much it was a wasted trip. They did send repairmen out to redo portions of the slate mansard that wasn't level, the slate pattern was going at an angle instead of straight across. We had a roof inspection done and it was very disappointing to find out that there was more rotten wood covered up and also about the slate issues. I think the original roofing job was done below roofing standards and that there are many repairs that the company doesn't want to deal with. When I told him about the nails being cheap metal nails instead of copper nails being used to fasten the slate. He said well you had galvanized nails before that is a standard roofing practice. In our written estimate and contract is states all copper nails will be used. The owner he told me they had lost thousands on our roof and they would not repair any of these issues. We are left with a roof that is not up to common roofing standards and needs repair of the bad work that was done. I still have major water coming onto our front porch still. They never replaced the water diverter they took off and trashed.

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Great, timely estimate and two days for work to be done. Dumpster parked in our driveway to haul off trash (I found a few stray pieces of old roof in our yard later but not surprised given how much was taken off). Second cheapest estimate I got (and not far off from the cheapest). Everyone in office was very friendly and responsive.

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Jake was extremely professional and took the time to explain everything he was planning to do. When it's time for my roof to actually be replaced WCC is getting the call.

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I?m writing this review to highlight the very poor customer service and communication from WCC and eventual firing as our roofers.

On May 15, 2015, WCC came and gave us a bid on a small roof on the entrance way into our house. Pete, who was the sales person who came out to do the bid, told me they were busy and it would be one to two weeks before I received the bid. I was also told that the wait time once we got on the schedule was about four weeks before they could come and do the work. After four weeks of waiting for the bid I called WCC to ask where it was. The receptionist/scheduler said she would need to call Pete and get back to me. She called me back and said Pete hadn?t done the bid yet (it had been four weeks and I was told one to two weeks!). She said I would receive the bid this week.

After receiving the bid around mid-June, I sent in a deposit of $924, which was one-third of the total bid amount of $2,772. About a week after I mailed in the deposit, I hadn?t heard from WCC. I assumed they would let me know when they were scheduled to come out. So I called WCC when they were planning to start on our roof. I was told they were planning on coming out around July 23. I was going to be on vacation so I asked them to postpone until August 4. I was told they would come out then.

When August 4th rolled around they did not show up or let me know what was going on. Thinking they may be a little behind I gave them some time to contact me. On Thursday August 6, I called and asked where the roofing crew was. The lady I spoke to said the regular scheduler was out but that someone had changed the date from Tuesday August 4 to Tuesday August 11. Since the scheduler was out she didn?t know why.

August 11 rolls around and still no roofing crew. I called WCC around 8:45am to make sure the crew was still scheduled to come out. I was told they were on the schedule to be at our house all day. Around 10:00am, the receptionist/scheduler called me and said the crew was behind on a job and they were now scheduled to come out Friday August 14. I was upset about all the changes, especially when they were prepared to come out July 23. The receptionist/scheduler asked if I would like the sales person (Pete) to call me to discuss it. I said yes. I never heard from Pete.

Friday August 14 comes around and still no roofing crew. I called Pete and express my frustration at the continued delay in working on our roof. Pete said Colton (spelling?) was coming to our house today to discuss what needed to be done. When I spoke to Colton he said he needed to get the materials but he would be out tomorrow (Saturday August 15) or Monday (August 17) at the latest.

On Saturday August 15, Colton and his dad came out to start on the roof. They left within one hour. I had plastic covering the roof to prevent leaks. They removed the plastic and took off the rubberized roofing material the previous owners put on over the original metal roof. They also removed some of the step flashing but not all, as they were supposed to. They put what they claim was self-adhesive ice and water barrier over the original metal roof. I dispute it was the ice and water barrier as I wanted.

I went outside to inspect the ?work? and was disappointed. It looked as if they just put on tar paper or modified bitumen. I called Pete to say the material they put down did not look like ice and water barrier and they did a poor job putting the material down. The material they put down did not cover the whole roof and was sloppily put up against the house where the step flashing was. And they nailed through it to hold it down. You don?t need to nail down self adhesive ice and water barrier. I also noticed some of the material they put down was lose and did not appear to be secured to the roof. I peeled the piece back and saw they left the backing material on the self-adhesive modified bitumen. So it wasn?t even secured to the roof properly. They claimed it was ice and water barrier but even if it was they installed it incorrectly by leaving the self-adhesive backing on. The workmanship was poor to say the least.

On Monday August 17, I waited for the roofing crew to show up so I could discuss the material they put down and make sure we were on the same page. The roofers did not show up and no one called me to let me know when they were going to show up and finish the job. I called Pete again to ask when the crew was going to show up to finish the job. Pete said they were having trouble getting the material they needed to finish the roof. Our roofing job has been on the schedule since mid-June and they planned on coming out July 23. They should already have had the materials. I told Pete I was not confident they could do the job and do it properly given what I had experienced and seen regarding the workmanship. I asked Pete for my deposit back and received it. I showed Pete the pictures of the crew leaving the self-adhesive backing material on and he mentioned it to the owner who was in the room. The owner just shrugged and didn?t say anything. That tells you the degree to which they care about their customers.

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The flashings and roofing cement on my flat roof had deteriorated over time, and heavy rains in June brought on sudden and serious leaking. I contacted several well-reviewed roofers, and WCC is the only company that found time to inspect the roof and do the work (others said they were too busy due to the recent storms). Knowing that I needed quick relief, Rob showed up at 5:30 on a Saturday morning and did the job in about three hours. All through the process, he was very informative, helpful and professional.  The price seems very reasonable to me.  I don't see any reason to hire anyone else in the future.

Extremely well

Jake, my project manager, was great! He was there for me through every step of the process, including meeting with the insurance adjuster. I could not be happier with the service I have received and the quality product and workmanship.