The Spot Man
About us
All of our technicians are employees. We do not use subcontractors. We are an iicrc certified firm which is required to keep your manufacturers stain resist warranty in good standing. Award winning. Additional DBA - St Louis Area Rug Cleaning.
Business highlights
24 years of experience
Services we offer
Commercial and residential carpet cleaning, ceramic tile and grout cleaning, marble polishing & wood floor cleaning., oriental & area rug cleaning, re-dye bleached areas, specialized stain removal, upholstery cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.848 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 4% | ||
| 2% | ||
| 0% | ||
| 2% |
Showing 1-25 of 48 reviews
Kathleen M.
Sep 2017
He was a rip off, he charged me to much and did a horrible job. Came back as spots were coming back, and sprayed it but made it worse. So I just got out my rug shampooer and did it myself.
Mary B.
Dec 2016
The area was small with some splashes. The tech dyed the fibers and did an excellent job of matching the color. After the dye dried, some bleached fibers began to show up again. The owner said that this is not uncommon, and the tech came out again at no charge. A few of the fibers were too damaged to take the dye, and he used a marker on these fibers. The carpet looks great! We understand that the fibers treated with a marker will need to be re-touched periodically, but this solution saved us from a much more costly replacement. It was very nice dealing with this company, and the tech was great!
Sarah B.
May 2015
As always, the Spotman crew was excellent. Ukiah(?) is his name. Very personable, helpful, prompt, professional. We have dogs, and per Spotman's guarantee, all problematic spots were removed. Used a coupon, too. Carpet looks great. We always use Spotman...
Christopher C.
Apr 2015
Their website said they could clean old-fashioned oil-finish/varnished wood floors. I was home while they worked, and soon noticed that they were using a cleaner diluted with a lot of water. You are never supposed to use water on any kind of wood floor, whether it has an oil or a polyurethane finish. When I commented on this, I was told that this is how they always
clean wood floors, and they proceeded with the same cleaning solution. The finish was left dull and opaque-looking after they left. We were able to bring the finish back with a solvent-based wood cleaner/polish. The other thing is that they pulled back and tucked up some light beige curtains in order to work, and the curtains now have dirt and grime on them.
The technicians were very pleasant, courteous and professional.
clean wood floors, and they proceeded with the same cleaning solution. The finish was left dull and opaque-looking after they left. We were able to bring the finish back with a solvent-based wood cleaner/polish. The other thing is that they pulled back and tucked up some light beige curtains in order to work, and the curtains now have dirt and grime on them.
The technicians were very pleasant, courteous and professional.
Response from The Spot Man
"We am sorry you are not happy with the results, so staying true to our Happiness Guarantee, we are refunding your entire payment. We use solutions formulated by wood floor finish manufacturers as we are instructed in their certification classes. Sometimes floors need more than one cleaning to return them to their original luster, which we would have performed free if we had been made aware of your dissatisfaction. We are always very aware of our Customer’s belongings and in our 15 year history have never had dirt and grime deposited on curtains after we raised them up off the floor."
Dean W.
Mar 2015
extremely satisfied with provider's services
DEBBIE M.
Jan 2015
unknown
Rex A.
Dec 2014
Excellent service, very professional, very knowledgeable.
Linda S.
Nov 2014
unknown
Robert M.
Sep 2014
The service went well.
Very professional folks
Very nice folks
Very thorough.
Will use them again.\
Price was fair and reasonable.
Very professional folks
Very nice folks
Very thorough.
Will use them again.\
Price was fair and reasonable.
TOM H.
Jul 2014
It went very well. Daniel was very thorough, professional and courteous. Got out spots we didn't think he could. Cleaned an area that had had a huge desk sitting on for 26 years. Erased it's "footprints" and got rid of marks left by the legs. Also did a second attempt on an area where we had spilled printer ink/toner. It is barely noticeable now. We were so pleased!
Magretta Y.
Jun 2014
unknown
Steve L.
May 2014
Daniel, the tech, showed up on time at 8am.
He took about 2 hours and did a great job.
He answered all questions knowledgeably and professionally.
All providers we explored seemed pricey ,
The Spot Man was as affordable as any of them.
He took about 2 hours and did a great job.
He answered all questions knowledgeably and professionally.
All providers we explored seemed pricey ,
The Spot Man was as affordable as any of them.
Ellen R.
Apr 2014
unknown
Response from The Spot Man
"I appreciate your feedback. It helps us to be more professional."
TOM H.
Apr 2014
It went very well, as outlined above. The two young men doing the work were exceptionally hard-working and polite.
Response from The Spot Man
"I am glad you are happy overall but I wish you would allow us to return and retreat that stain. (The retreat is FREE). Some stains require 2 treatments and the fact that it lightened indicates that it should be completely removable. Also please be assured that the solutions we use will not damage your carpet. Thank you for using The Spot Man."
Gerald W.
Apr 2014
I exclusively use the Spot Man for my office carpet cleaning. They do a wonderful job and if something isn't right they come back and fix it. Ukiah the technician is awesome. I request him every time.
James R.
Jan 2014
Somewhat more expensive, but worth the extra cost. All spots are gone and carpet looks good. Much better experience than with previous providers at a cheaper price.
JULIA F.
Aug 2013
I was not compleely thrilled with the final results. It was not his fault though, the stain had already set in.
Gina S.
Mar 2013
I contacted them by phone to ask about the likelihood of being able to remove stains from my handmade wool area rug. They were honest about what they could and could not do. I brought the rug to their shop and was able to pick it up a week later. Looks great!
Sarah G.
Feb 2013
Excellent! Very polite, professional.
Tim S.
Jan 2013
Arrived on time, explained what he would do and got to it. He finished in correct amount of time and was very polite.
RACHEL P.
Dec 2012
Mr. Ukiah did a fantastic job! He was very thorough and made sure all stains were removed. I have already recommended to friends. It may cost more, but after seeing the results and time spent - it is well worth it!
Beth C.
Nov 2012
Employees have always been courteous& professional and easy to complete the job to my satisfaction.
BARBARA V.
Oct 2012
They were very good workers, straight to the point, no messing around.
Pearl S.
Oct 2012
Always a pleasant experience with this company.
Lois T.
Oct 2012
Wonderful job!
Licensing
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FAQ
The Spot Man is currently rated 4.8 overall out of 5.
The Spot Man accepts the following forms of payment: CreditCard
Yes, The Spot Man offers free project estimates.
No, The Spot Man does not offer eco-friendly accreditations.
No, The Spot Man does not offer a senior discount.
No, The Spot Man does not offer emergency services.
No, The Spot Man does not offer warranties.