Precision Door Of St Louis

Experience was really good

Our garage door broke on a Sunday night with both cars in the garage. I called Precision on Sunday night, spoke with a live person and scheduled a repair. Nick called that he was on the way. Looked over the situation, showed me that a cable was broken. Prepared an estimate that I agreed with and he went to work. Did a Great job on a 34 year old door! Yes - I would hire again.

Great. Joel found the problem was a loose wire in the wall unit, so he replaced it with a new one. Works great now. He also made sure all chains and tracks were cleaned and that the sensors were working properly.

Precision was quick to send someone out and gave a good price quote for a few options. We decided not to get any new parts yet. They provided a useful inspection of the existing door and all parts, and re-attached the pull-handle so the door would function again. We will definitely call them when it is time to replace something.

Service was excellent.

Repair ok but too high priced.

Garage door opener and rails were installed correctly and work fine. A grass catcher full of salt for the ice and snow that was in our garage ended up missing after the servicemen had left. Very disappointing. Company offered to replace the grass catcher as a sign of good faith but deny that their men did anything wrong.

Worked fast and clean

So much for having all the parts on the truck.... The tech was very nice but didn't have the parts necessary to repair our door and suggested a full motor replacement - at a cost significantly higher than the competition. They then demanded payment for a $49 service call (after being there for 10 minutes and not being able to do the repair). Management decided that recouping the service fee was more important than doing the right thing. I am in the real estate industry and deal with contractors on a daily basis. Avoid these guys!

I was frustrated but they did due diligence. It took 4 times of coming out to get it right. They did come out until it was right. 
It was great work in the end.

Everything went good

quick and painless

I would recommend them.They came back on a  Saturday to finish the job when they did not have to. The technician was very friendly and reliable.

The repair man came out the same day I called. He diagnosed the problem as a broken spring and showed me where it was broken. He outlined my options (2 different types of replacement spring, with different warranties). I chose the option I preferred, he installed it and demo'ed it when he was finished.

Our provider was professional and efficient. The problem was due to the safety camera being out of alignment, but while he was here, he checked the door for other problems, lubricated the joints to get rid of the squeaking, and was very helpful and friendly.

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I had used them once prior to this call-out and my experience on both calls was excellent. Very professional and they know what they're doing.

When I told service manager, Scott Politte my dealings with another company he came through for us by sending a technician not only to return the damaged door and pick up a new door, but to install it to my 100% satisfaction. I learned by trying to save some money that a bargain IS NOT always a bargain when you have to deal with unprofessional companies. I will recommend Precision to friends, family and anyone seeking a professional garage door service and sales company.

Excellent product, communication and service

They're very good. I would recommend them to other people.

Quick and professional

This company is perfect. I would go to them every time. They do everything right. We had one of their techs come out for two of my families' houses. He was great and profession. Will only go back to them. They are great.

Service was excellent from the first call to the completion of the repair. Sean and his associate were very friendly and very upfront about what needed to be done and were very efficient with the work.

A broken garage door is the last thing you want on Christmas Eve day. Thankfully, Shawn came out a few hours after I called. Within 50 minutes my door was operating like brand new. Super quiet! Top notch service. I highly recommend.

Excellent! A great company to work with . . . very professional in every way! Scott explained the quote very thoroughly and answered all my questions, my door was ordered and the installation was scheduled very quickly. The crew was on time and even called to confirm our appointment! They worked smoothly to remove the old door & install the new one! Overall, I found everyone at Precision Door to be quite knowledgeable, personable & professional! I would highly recommend Precision Door to my family, friends & neighbors!