Double T Performance Horses LLC

On June 16, 2017 we received a call from Brittney Teiber, owner of Double T Performance Horses LLC, stating that our horse’s back-end “collapsed” on his 4th day of training while being ridden by Brittney’s new trainer. She then went on to say that she and the trainer did the “tail pull” test on him and he failed. She said she thought he had EPM. We then immediately picked him up. No one from DTPH was there to meet us. The next day our vet came out and examined him. He did the “tail pull” plus about a dozen other neurological tests, in addition to watching him walk, trot and canter. He also took blood for testing. He said he saw nothing to indicate he had EPM. At this point we were concerned as to “why did he collapse”. Was there something wrong with the horse or the training? Either way we did not feel it was in the best interest of our horse to send him back to DTPH. We then sent Brittney a text informing her of the Vet’s diagnosis and our decision not to return him to DTPH. Since he only received 4 days of training we asked for a refund of 75% of our money back. We paid $550 up front for 30 days of horse training. Brittney then responded via text “Your vet did not handle the situation appropriately”. Our vet has about 25 years of experience. She stated in that same text that we would receive a refund in 30 days. On July 19 we sent a text to Brittney checking on the refund. No answer. On July 25 we sent a text checking on our refund. No answer. On July 27 I left a voice message asking her to call. No response. On July 29 we sent a text notifying her that we would be filing a claim with the BBB. She responded in about an hour. She then stated in that text that she would be sending our refund “shortly”. After two weeks we sent another text. She responded to that text saying “you breached the contract by removing him permanently from training for no good reason other than pansy feelings” and that we were lucky she was even considering refunding our money. So why did she promise twice in two previous texts to send us a refund? At the time we dropped our horse off we asked for a copy of the contract. She said her copier was not working and she would send us one. We never received it. We have since asked numerous times for a copy via email and text. We still have not received one as of August 23, 2017.