Ductz of West St Louis
About us
We adhere to the National Air Duct Cleaners Association (NADCA) Standards as well as the Environmental Protection Agency (EPA) standards and EPA checklist. My DUCTZ company provides customers with Air Duct Cleaning, HVAC System Cleaning, Dryer Vent Cleaning, and Restoration services in the West St. Louis, Missouri area. Additional phones - (314) 584-0228 Additional email - [email protected]. Additional DBA - DUCTZ International Inc & Ductz Indoor Air Professionals.
Business highlights
Services we offer
Air duct and dryer vent cleaning, air conditioning restoration, debris control, duct work repair & installation., heating, ventilation
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 5% | ||
| 0% | ||
| 0% | ||
| 3% |
"[Member Name Removed], Thank you for the great review! We appreciate your business and also taking the time to let others know about our great service. We have grown this business on excellent service and word of mouth advertising. Thank you again for the A on Angie's List."
Matt & Cody arrived at the condo a little before the appointed time... Punctual! They did a walk through the house to see where all the ducts were, then got to work. Both of them were professional, friendly, and hard working. There was a duct located under a desk that had my computer on it; I thought that was going to be a concern. Nope! They worked around it without a problem! It was estimated that it would take them 3 hours to do the work... And they completed the job with 15 minutes to spare.
I highly recommend this company for duct cleaning & dryer vent cleaning. The air in my home now smells very fresh!!!
"[Member Name Removed], Thank you so much for taking the time to post this great review on Angie's List. We appreciate the feedback and your compliments about our technicians and service. Thanks again!"
"[member name removed] I am sorry that you felt we were overpriced, although you did grade us an A on Quality. You also had an written estimate stating what the cost would be and the scope of the work prior to DUCTZ doing the project. Your job was a rather large job with not just one home but 2 homes on the property. One of the homes was a log home built in the 1800's and had 2 HVAC systems. Also this property was not right around the corner in the St. Louis area, it is located in Catawissa, MO some 60+ miles away. I made a trip out to the property prior to the work to do a inspection and provide a proper estimate where other companies do not offer that service. I also gave a 15% discount for the potential for future work. Fuel, trucks, labor, insurance, and proper tools all cost money within a small business. We never claim to ever be the cheapest but we strive to be the best. We do thank you for your business."
But, FAR worse was the actual service. Although the crew, which consists of her husband and another guy, arrived on time, they were like bulls in a china shop in my home. They did not wear covers on their shoes, resulting in them tracking leaves and other yard debris into every room of my home. They made a huge mess every single place they worked, leaving vent "stuff" on my floor, carpeting, and everywhere else, including in the basement, which floor I had just one week before swept and scrubbed on my hands and knees.
Moreover, they did damage almost everywhere they worked. They put a hole in the wall in my hallway, just below the cold air return, which will require repairing, plastering, and painting. They did damage to the foil and velvet flocked wallpaper on the wall in my entry foyer (where there is another cold air return), which will require much money to replace. They chipped big patches of white paint off of my bedroom wall, just above the floor vent, and I had those white paint chips all over my red plush bedroom carpet from that. That wall damage will also require a lot of repair costs and yet more workmen in my home.
They knocked things over directly beneath a vent in my basement - and just left them knocked over, tumbled onto the floor - even though I had just straightened out and stacked neatly everything in that storage area. Plus, everything in that storage area and the rest of my basement was covered with a thick film of dust, which I had to spend hours and hours cleaning AGAIN. I have a built-in bar in my basement, which top had been covered with a heavy cloth since 1996 and not used since then. When I had scrubbed out my basement and discarded many things over the preceding summer months, I finally uncovered that bar top and polished it. It was like new. This crew badly scratched the top of that bar in several places, and they left vent lint and heavy dust all over it. (One of the vents is directly above that bar top.)
The worst thing was that the younger worker was wearing a hoodie as he worked, and the tie from one side of it caught onto a cherry red, blown glass, antique footed pitcher with a clear, twisted glass stopper, causing it to crash on to their machine and break into a great many pieces. That glass piece was given to me by my beloved, recently deceased mother. Neither can be replaced. Although the guy who broke that piece called the owner and reported to her of the destruction of the picther, I was never able to make an appointment with her, despite several tries, to have her insurance company pay for all the damage her workers had done. I sent her at least 1 or 2 e-mails and left messages for her to set up an appointment to discuss them. (I had to cancel one appointment because of illness, but she canceled the others and never made another.) I let her know that they had done damage in many places throughout my home, in almost every place they had been, and i took photos immediately of the damage thay had done. She initially responded and said that she was very sorry that I had sustained damage, but to date, I have had no further contact from her, and no attempts been made to discuss these damages.
Worse yet (as if it could get any worse), right after my furnace guys installed my new furnace, I installed a new furnace filter in my furnace. (I had bought 5 or 6 at the store before they finished installing my new furnace, and I had them sitting just outside my laundry room on a chair.) That was 2 days before this company cleaned out my ducts. I still had the packaging from that filter in the wastecan in my laundry room when this cleaning crew was in my house. After the crew cleaned out my ducts, one of the workers told me that he had put a new furnace filter into my furnace, because the "old one" was all black! I looked at the "old" filter, which I had just installed 2 days before, and it was absolutely and thoroughly black. I have never seen a filter so filthy in my life - and it was NOT like that when I put it in after the new furnace was installed, 2 days before (so the furnace guys didn't cause that filth). If my ducts and vents had been cleaned, how could my new, 2-day-old filter have become so coal black? WAS it the new furnace filter I had just installed? Who knows. I know that furnace filters should never have to be changed every 2 days.
Since they were here, my furnace filters get much dirtier than they ever have, and i have to change them constantly - FAR more frequently than every 3 months, that is recommended and than I used to do. I have no idea what they did to my home or to my system, but I can't keep it clean, now. I would NEVER, EVER allow this cleaning crew into my home again. They are very destructive and careless and take no precautions to protect your furniture or your property, including your antiques. They leave a huge mess behind that will take you a long time to clean, and they won't tell you of damage they caused unless you hear a loud crash, and they can't hide that. I had to discover all the damage they did and the filth they left behind on my own, as I inspected my home after they left. They simply do not know how - or don't care to know how - to treat other people's property. You will be cleaning your house much more often than you ever had to, and dust will settle everywhere, while you spend yout days looking for repair people to repair all the damage they did to your home and your belongings. I wish someone had told me about this company before I hired them. I wouldn't be sitting here with so much damage and such a mess to clean. DON'T HIRE!
"I tried numerous times to contact this customer via phone and email, even months after we performed this service with no return phone calls or emails to see what I could do to make it right. Why wait 1 1/2 years to post this on Angies List??? Many things are wrong with this customers rendition of events that supposedly happened a year and a half ago. I do know that my tech did in fact break an item which he was very sorry about. We strive to be courteous to the customer and their belongings, but sometimes an accident can happen. This was an accident. He called me immediately to notify me and I called the customer immediately. She took the item and threw it away so I had no way of having it appraised or replaced. My husband does work for me but was NOT one of the technicians on the job that day. This customer had a recent water loss in her home and at the time of the service (1.5 years ago) had active suspect material growing on the walls. There was a lot of debris in the basement as well when I did the initial inspection. I also noticed at that time that the customer vents the dryer into the basement. Not only a code violation but a health and dust issue. Chris Nagus is with KMOV Channel 4 and we have been on there 2 times for outing the unprofessional duct cleaning companies. I DO NOT believe that we did the damage that this customer stated we did a year and a half ago. I take these accusations very seriously and if it was such an issue a year and a half ago, why didn't she respond to my phone calls and my emails?? Send me pictures of the damage supposedly that happened?? I do understand that things can happen, and I will make every effort to correct something that was done incorrectly but in a timely manner. It is beyond me, why this customer waited 1 year and 6 months to complain here on Angie's List with inaccurate information."
"[Member name removed], Thank you for taking the time to post a review of your experience with DUCTZ. We appreciate the opportunity to provide you with our service. Thank you again."
"[member name removed], Thank you so much for the great review! We appreciate your business and taking the time to post a review on Angie's List."
"Thank you very much for your business and taking the time to write about your positive experience with DUCTZ of West St. Louis. If we can ever be of service in the future, please let us know. Thank you again!"
"Thank you very much for taking the time to review and post your positive service experience you had with DUCTZ. We appreciate your business and the opportunity to serve you."
"Thank you for the great review! We appreciate you taking the time to post your thoughts and comments about our service. Thank you again!"
"Thank you customer for your business and taking the time to post this great review! We appreciate the opportunity to serve you."
Licensing
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