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Ductz of West St Louis

About us

We adhere to the National Air Duct Cleaners Association (NADCA) Standards as well as the Environmental Protection Agency (EPA) standards and EPA checklist. My DUCTZ company provides customers with Air Duct Cleaning, HVAC System Cleaning, Dryer Vent Cleaning, and Restoration services in the West St. Louis, Missouri area. Additional phones - (314) 584-0228 Additional email - [email protected]. Additional DBA - DUCTZ International Inc & Ductz Indoor Air Professionals.

Business highlights

23 years of experience

Services we offer

Air duct and dryer vent cleaning, air conditioning restoration, debris control, duct work repair & installation., heating, ventilation

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.837 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
5%
3
0%
2
0%
1
3%
Showing 1-25 of 37 reviews
Bob S.
May 2018
5.0
Yes, I recommend this pro
$500
very good, professional, reliable, good quality work, fair price.

Amy B.
Jul 2017
5.0
Yes, I recommend this pro
$600
Honest & professional. They arrived on time, got right to work & and cleaned up before leaving. I was shown before and after pictures. The house actually feels lighter! I would highly recommend this company!

Lindsay E.
Jul 2017
5.0
Yes, I recommend this pro
$350
They were very professional and got the job done quickly.

JENNIFER M.
May 2017
5.0
Yes, I recommend this pro
$1,296
It was a great experience! Steve came out and gave us a bid on both of our AC/Heating systems...We moved into a house that previously had pets and there was a distinct smell of cats...The bid was priced at a rate that was completely in line with the patent system that they use...Matt and Stuart were our techs and they did a suburb job...Walked the house to map out the order of floors that would be done first and each one thereafter...They explained the process, were so professional and cleaned up absolutely everything...I have high recommendations for the owner, office manager, Matt and Stewart in addition to other employees who work here...I would encourage any member on Angie's List looking for air duct cleaning to use Ductz and you will be astonished by the services they provide.
Response from Ductz of West St Louis
"[Member Name Removed], Thank you for the great review! We appreciate your business and also taking the time to let others know about our great service. We have grown this business on excellent service and word of mouth advertising. Thank you again for the A on Angie's List."

Teresa B.
May 2016
5.0
Yes, I recommend this pro
$610
I had a new heater/air conditioning unit installed; I asked Ronana, of Kelly Heating & Cooling, who he would recommend for cleaning the ducts of my home. Without hesitation, Ronan said, "Ductz." I called Ductz to make an appointment, she offered to have someone come to give me an estimate. I said, "No, just send them. Kelly Heating & Cooling recommended you & you have high marks on Angie's List. That's enough for me!"

Matt & Cody arrived at the condo a little before the appointed time... Punctual! They did a walk through the house to see where all the ducts were, then got to work. Both of them were professional, friendly, and hard working. There was a duct located under a desk that had my computer on it; I thought that was going to be a concern. Nope! They worked around it without a problem! It was estimated that it would take them 3 hours to do the work... And they completed the job with 15 minutes to spare. 

I highly recommend this company for duct cleaning & dryer vent cleaning. The air in my home now smells very fresh!!!
Response from Ductz of West St Louis
"[Member Name Removed], Thank you so much for taking the time to post this great review on Angie's List. We appreciate the feedback and your compliments about our technicians and service. Thanks again!"

Terry B.
Oct 2014
5.0
Yes, I recommend this pro
$575
unknown

John C.
Jul 2014
5.0
Yes, I recommend this pro
unknown

Shauna S.
Jun 2014
5.0
Yes, I recommend this pro
$560
Absolutely perfect. The house is over 100 years old and we're pretty sure the duct work has never been cleaned before. The pictures spoke for themselves.

Steven L.
Jun 2014
5.0
Yes, I recommend this pro
Patty showed up a few minutes early, was very friendly and professional. She took photos of the inside of the ducts to show us the situation. We agreed that our rodent problem was not inside the ducts and that duct- cleaning should wait till all other work was finished. She also gave us advice on the state of our heating/cooling system.

Mary B.
Jun 2014
5.0
Yes, I recommend this pro
$511
Amazing! Very pleasant to deal with. Absolutely thorough and I was extremely pleased with their service.  The sales manager Mark Byisma was great.  Everybody was great.  I was very impressed and happy with the service.  They came recommended by my heating and cooling company.

William A.
Jun 2014
5.0
Yes, I recommend this pro
$700
The woman who owns Ductz is great to meet. talk to and work with.  She works all over west St. Louis County so chances are she will be very familiar with your furnace duct work.  We really like meeting her, and her crew was very professional and thorough.

Marianne M.
May 2014
5.0
Yes, I recommend this pro
$1,200
Company crew was professional and courteous and spent most of the day doing the work. Very satisfied with end product and all work areas were left tidy.

Joanie K.
Apr 2014
4.0
$900
unknown
Response from Ductz of West St Louis
"[member name removed] I am sorry that you felt we were overpriced, although you did grade us an A on Quality. You also had an written estimate stating what the cost would be and the scope of the work prior to DUCTZ doing the project. Your job was a rather large job with not just one home but 2 homes on the property. One of the homes was a log home built in the 1800's and had 2 HVAC systems. Also this property was not right around the corner in the St. Louis area, it is located in Catawissa, MO some 60+ miles away. I made a trip out to the property prior to the work to do a inspection and provide a proper estimate where other companies do not offer that service. I also gave a 15% discount for the potential for future work. Fuel, trucks, labor, insurance, and proper tools all cost money within a small business. We never claim to ever be the cheapest but we strive to be the best. We do thank you for your business."

Janice P.
Mar 2014
1.0
$475
This company was an unmitigated and utter disaster.  I very much liked the owner, Patty Clisham, and I trusted her after having spent a good bit of time talking with her, especially after she told me that Chris Nagus from channel 2 news had utilized her company to check up on companies engaged in duct cleaning scams in this area  (I never could find her company mentioned on KTVI, however.)  Still, based on that conversation, I hired her company to clean out my ducts and vents.  I had just had a brand new furnace intalled 2 days before I hired her company to do this job, so I knew that the furnace, itself, was pristine.  I was hoping that the dust levels in my house would go down considerably after I had this service.  Instead, they increased tremendously, and I cannot keep dust off of my furniture any more, no matter how hard I try and even if I clean it all EVERY single day. 
But, FAR worse was the actual service.  Although the crew, which consists of her husband and another guy, arrived on time, they were like bulls in a china shop in my home.  They did not wear covers on their shoes, resulting in them tracking leaves and other yard debris  into every room of my home.   They made a huge mess every single place they worked, leaving vent "stuff" on my floor, carpeting, and everywhere else, including in the basement, which floor I had just one week before swept and scrubbed on my hands and knees. 
Moreover, they  did damage almost everywhere they worked.  They put a hole in the wall in my hallway, just below the cold air return, which will require repairing, plastering, and painting.   They did damage to the foil and velvet flocked wallpaper on the wall in my entry foyer (where there is another cold air return), which will require much money to replace.  They chipped big patches of white paint off of my bedroom wall, just above the floor vent, and I had those white paint chips all over my red plush bedroom carpet from that.  That wall damage will also require a lot of repair costs and yet more workmen in my home. 
They knocked things over directly beneath a vent in my basement - and just left them knocked over, tumbled onto the floor - even though I had just straightened out and stacked neatly everything in that storage area. Plus, everything in that storage area and the rest of my basement was covered with a thick film of dust, which I had to spend hours and hours cleaning AGAIN.  I have a built-in bar in my basement, which top had been covered with a heavy cloth since 1996 and not used since then.  When I had scrubbed out my basement and discarded many things over the preceding summer months, I finally uncovered that bar top and polished it.  It was like new.  This crew badly scratched the top of that bar in several places, and they left vent lint and heavy dust all over it.  (One of the vents is directly above that bar top.)  
The worst thing was that the younger worker was wearing a hoodie as he worked, and the tie from one side of it caught onto a cherry red, blown glass, antique footed pitcher with a clear, twisted glass stopper, causing it to crash on to their machine and break into a great many pieces.  That glass piece was given to me by my beloved, recently deceased mother.  Neither can be replaced.   Although the guy who broke that piece called the owner and reported to her of the destruction of the picther, I was never able to make an appointment with her, despite several tries, to have her insurance company pay for all the damage her workers had done.  I sent her at least 1 or 2 e-mails and left messages for her to set up an appointment to discuss them. (I had to cancel one appointment because of illness, but she canceled the others and never made another.)   I let her know that they had done damage in many places throughout my home, in almost every place they had been, and i took photos immediately of the damage thay had done.  She initially responded and said that she was very sorry that I had sustained damage, but to date, I have had no further contact from her, and no  attempts been made to discuss these damages. 
Worse yet (as if it could get any worse), right after my furnace guys installed my new furnace, I installed a new furnace filter in my furnace.  (I had bought 5 or 6 at the store before they finished installing my new furnace, and I had them sitting just outside my laundry room on a chair.)  That was 2 days before this company cleaned out my ducts.  I still had the packaging from that filter in the wastecan in my laundry room when this cleaning crew was in my house.  After the crew cleaned out my ducts, one of the workers told me that he had put a new furnace filter into my furnace, because the "old one" was all black!   I looked at the "old" filter, which I had just installed 2 days before, and it was absolutely and thoroughly black.  I have never seen a filter so filthy in my life - and it was NOT like that when I put it in after the new furnace was installed, 2 days before (so the furnace guys didn't cause that filth).   If my ducts and vents had been cleaned, how could my new, 2-day-old filter have become so coal black?  WAS it the new furnace filter I had just installed?  Who knows.   I know that furnace filters should never have to be changed every 2 days.
Since they were here, my furnace filters get much dirtier than they ever have, and i have to change them constantly - FAR more frequently than every  3 months, that is recommended and than I used to do.  I have no idea what they did to my home or to my system, but I can't keep it clean, now.  I would NEVER, EVER allow this cleaning crew into my home again.  They are very destructive and careless and take no precautions to protect your furniture or  your property, including your antiques.  They leave a huge mess behind that will take you a long time to clean, and they won't tell you of damage they caused unless you hear a loud crash, and they can't hide that.   I had to discover all the damage they did and the filth they left behind on my own, as I inspected my home after they left.  They simply do not know how - or don't care to know how - to treat other people's property.  You will be cleaning your house much more often than you ever had to, and dust will settle everywhere, while you spend yout days looking for repair people to repair all the damage they did to your home and your belongings.  I wish someone had told me about this company before I hired them.  I wouldn't be sitting here with so much damage and such a mess to clean.  DON'T HIRE!

Response from Ductz of West St Louis
"I tried numerous times to contact this customer via phone and email, even months after we performed this service with no return phone calls or emails to see what I could do to make it right. Why wait 1 1/2 years to post this on Angies List??? Many things are wrong with this customers rendition of events that supposedly happened a year and a half ago. I do know that my tech did in fact break an item which he was very sorry about. We strive to be courteous to the customer and their belongings, but sometimes an accident can happen. This was an accident. He called me immediately to notify me and I called the customer immediately. She took the item and threw it away so I had no way of having it appraised or replaced. My husband does work for me but was NOT one of the technicians on the job that day. This customer had a recent water loss in her home and at the time of the service (1.5 years ago) had active suspect material growing on the walls. There was a lot of debris in the basement as well when I did the initial inspection. I also noticed at that time that the customer vents the dryer into the basement. Not only a code violation but a health and dust issue. Chris Nagus is with KMOV Channel 4 and we have been on there 2 times for outing the unprofessional duct cleaning companies. I DO NOT believe that we did the damage that this customer stated we did a year and a half ago. I take these accusations very seriously and if it was such an issue a year and a half ago, why didn't she respond to my phone calls and my emails?? Send me pictures of the damage supposedly that happened?? I do understand that things can happen, and I will make every effort to correct something that was done incorrectly but in a timely manner. It is beyond me, why this customer waited 1 year and 6 months to complain here on Angie's List with inaccurate information."

Jeff S.
Feb 2014
5.0
Yes, I recommend this pro
$199
They were very professional, left no mess. Turns out they had to take apart the entire vent going out to the roof... and did that without problem.  Theyhe did a really good job
Response from Ductz of West St Louis
"[Member name removed], Thank you for taking the time to post a review of your experience with DUCTZ. We appreciate the opportunity to provide you with our service. Thank you again."

Kathryn Y.
Jan 2014
5.0
Yes, I recommend this pro
$2,500
They were professional, thorough anc punctual.  This was a big job
Response from Ductz of West St Louis
"[member name removed], Thank you so much for the great review! We appreciate your business and taking the time to post a review on Angie's List."

Cynthia M.
Sep 2013
5.0
Yes, I recommend this pro
The work took all day due to the large number of ducts and wall plates. Furnishings had to be moved around to get to places.The workers arrived promptly and dedicated themselves to doing a great job. They were considerate of my pets and the household in general. They were clean and left everything as it was when they arrived. They also discovered a critical situation inside my heating system and assisted me in contacting my heating and cooling contractor to get this addressed. I was very happy with the work and I also appreciated that there were no chemicals used in the process of getting all the dust and debris from the duct system. Very professional company.
Response from Ductz of West St Louis
"Thank you very much for your business and taking the time to write about your positive experience with DUCTZ of West St. Louis. If we can ever be of service in the future, please let us know. Thank you again!"

Dennis O.
Aug 2013
5.0
Yes, I recommend this pro
$1,082
The company was recommended by our furnace company.  We looked at their website and reviews on Angie's List.  We also found a video clip of an interview they did with one of the local TV news stations regarding fraud in this industry.  When we contacted them, the owner promptly returned our email and scheduled an appointment.  She met with us and provided a written quote and explained very clearly and thoroughly exactly what they would do and what we should expect.  Her team arrived promptly and performed the service.  They were also very professional...completed their work without any problems or mess in our house.  We have been pleased with the results and would recommend them.
Response from Ductz of West St Louis
"Thank you very much for taking the time to review and post your positive service experience you had with DUCTZ. We appreciate your business and the opportunity to serve you."

James C.
May 2013
5.0
Yes, I recommend this pro
$826



Karen H.
Apr 2013
5.0
Yes, I recommend this pro
$585
We just purchased our home and when we had our house painted, our painter took down the hall return vents and notice that the ducts were very dirty, he asked if we could step up on the ladder and take a look.  To our surprise they were caked with dirt!  Our home is 46 years old and I'm sure the air ducts have never been cleaned.   We decided to have them cleaned.  They came and gave us an estimate, (I thought the price was high) but to get rid of what was in the vents it was worth it.  They came 1 week later and took their time to explain everything they were going to do and took pictures of every duct before and after.  It took about 3 1/2 hours to complete the work, they were very professional and cleaned up nicely.  I would definately use them again. Well worth the money to breath cleaner air.
Response from Ductz of West St Louis
"Thank you for the great review! We appreciate you taking the time to post your thoughts and comments about our service. Thank you again!"

Barbara B.
Mar 2013
5.0
Yes, I recommend this pro
$500



Kathleen B.
Dec 2012
5.0
Yes, I recommend this pro
$680
This was the first time we had our ducting cleaned. The house is 46 years old and we had recently installed a new HVAC unit with a high effeciency air cleaner. We were still seeing what we thought was a lot of dust. The HVAC people recommended duct cleaning. The owner came out and quoted, pricing is based on theumber of ducts, simple and straight forward. The two technicians were nice guys, quick and professional. They take photos of the entire system, before and after. After onw week it appears this has significantly reduced the dust loading.
Response from Ductz of West St Louis
"Thank you customer for your business and taking the time to post this great review! We appreciate the opportunity to serve you."

Jill K.
Nov 2012
5.0
Yes, I recommend this pro
$600
Initially had the owner come to inspect and give estimate.  She also checked other ducts in the house, also furnaces.On separate date the workers came to fix the ducts in the attic.  The whole experience was very professional and we will use them again when we have our ducts cleaned.

Pat S.
Sep 2012
5.0
Yes, I recommend this pro
$876
When I called them, a person answered the phone.  They were very prompt in coming out and giving me a bid.  The actual owner came out.  They arrived on time, when they said they would be here.  They did the work very professionally.  They were clean when they were doing it.  They really took their time.  I would highly recommend them.

Karen S.
Jul 2012
4.0
Yes, I recommend this pro
$475
We've never had this service performed before, so wasn't sure what to expect. They explained the process to us, what the equipment was as they carried it in.  They took photos of before and after - often showing us the pics immediately after taking them (I'm confident I was looking at my vents; not someone else's!).  They were on time, professional and courteous; friendly without being obnoxiously so (they didn't waste any of our time). They took the time to show us some things the pervious owner had done to the duct work that we hadn't noticed before, and probably wouldn't have, so we're very grateful for that.  In the week since having this done, several different family members and friends we talked to told us they had used other contractors for similiar service and they believed we received a good/fair price for our size house.
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Licensing

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FAQ

Ductz of West St Louis is currently rated 4.8 overall out of 5.

Ductz of West St Louis accepts the following forms of payment: CreditCard

Yes, Ductz of West St Louis offers free project estimates.

No, Ductz of West St Louis does not offer eco-friendly accreditations.

No, Ductz of West St Louis does not offer a senior discount.

No, Ductz of West St Louis does not offer emergency services.

No, Ductz of West St Louis does not offer warranties.