Reliable Heating & Cooling, Inc

They have been excellent and we have always been very pleased with them. They give a good price, are very efficient and are on time. They clean up very well after the job is done. We would highly recommend them.

I would grade them A's on everything. They are very trustworthy. They've got the right name for the company. It's good; you can't beat it.

I've used them several times. They've put in two systems for me at different rentals. They came out and did some service work and then when it wasn't enough for it, they credited that work toward my purchase of the new system. All in all, I think the furnace was like $1,800 or $1,900. And I got a bigger unit than I had purchased because they couldn't get ahold of the right size at the time, so that was pretty neat. I would grade them absolutely an A on everything. There were two workers who came to complete the furnace and I'd say it took four hours, maybe more.

I would grade them an A on everything. There was just one person who came out to do the inspection and he was there for probably an hour or so.

Great! Marty troubleshooter the problem, fixed it, and we were up and running in no time.

They were absolutely?terrific. Everything they did was excellent, they left the place clean. They did extra without any extra charge.

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They will be out here next week. I have had really good luck with them. I use them on an ongoing basis. I have got a contract with them. They just come out every year. It's kind of expensive but I don't have any problems either.

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I'd give them an A I've used them for a long time, the problem I have is I had one guy come out and said hey you've got a part that;s broken, the next guy came out and said yes the parts broken and they never called me to tell me that they didn't have the part to fix it. They said they have to order it, well they never called me back. I had to call them back then they said oh yea we have to go order it. But usually they do a good job. Marty does great work, I've been very happy with them, I've used them for years. It's just on this one it has been kind of a frustrating experience.

The installers arrived on time and finished earlier than expected. They did a great job and all was clean and tidy. I'm very happy with my new system.

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Totally satisfied with their work.  I have been dealing exclusively with Reliable Heating & Cooling for well over 25 years for all of my home heating and air conditioning needs.  The have installed, serviced, and repaired whole heating and air conditioning systems for me as well as individual components, and I consider them to be honest, dependable, personable, and the quality of their work is outstanding.  I highly recommend Reliable Heating & Cooling.

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RELIABLE was the provider that my home warranty program selected to perform ac service. They Arrived within 24 hours of my reported problem. Service man looked at my ac and was unable to contact warranty provider due to office being closed. He left after 30 minutes and stated he would call me back on 5/27 with warranty company response to services needed. The warranty compancy decided that problem was not covered. The problem was maintaince related and not covered under my warranty. No one from the company ever called to offer to provide the AC service needed. I have to have ac in a st. Louis summer. Very unprofessional service was provided. I paid $100 for the service call and no service was provided. I had service performed with another company. Will never use reliable again. Poor customer service. Manager stated to me that I was supposed to call then if I wanted the maintaince that was needed. I was told by service technician when he left my house that they would call me back. Very poor communication between office and service tech. I don't understand why they would not offer to provide the service needed, despite it not being covered under my home warranty?

We can't say enough about everyone at Reliable Heating and Cooling.  We researched and received bids from three other companies.  While Reliable was not the cheapest, their quality of work and our confidence in their service after the sell was worth the extra.  
Mike spent time with us and explained each option and at no time were we pressured into the "most expensive" equipment.   We feel with Mike's clear guidance and explanation, we made the best choice for our lifestyle and for what we hoped to receive from this type of unit.
The installation went smoothly.   Brad arrived as scheduled and was very professional with each aspect of the installation.  Marty came later to make certain everything was working correctly.  By mid-afternoon, we were up and running.  Both installers were very respectful of both our home and our time.  We couldn't have asked for more.  
We have been extremely pleased with the unit, it is performing as Mike said it would.  Temperature is regulated now and all of the home seems more uniformly cooled and heated.  
Thanks to Realiable for their great service and quality.  We would highly recommend this company to anyone looking for this service.

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