Overhead Door Company of St Louis™

I have nothing but the highest compliments for the service technicians -- they did a great job (TWICE!)  The first installer was sent out with the wrong color door!!!  I didn't discover this error until he had removed the old door, and he said he'd have to go ahead and install the wrong one and come back another day to replace it with the right color door!  Since I had taken a day off from work to be home for the installation, I wasn't at all thrilled about having to lose another day, but I agreed to have my wife be home two days later "any time after 11:00 AM".  The second installer showed up that day at 7:00AM, having been told by the service department that I was expecting him at this time,  My wife graciously agreed to cancel her morning appointment and stay home so I could go to work.  The technician did a beautiful job on the installation of the second, and now correct, door.  I have been their customer for door service for a number of years and have always been very pleased with the quality of the repair work, so I felt confident that I would be treated well, and fairly.  Nice products and competent service people, but the office staff has left me with a bad impression and I would be very cautious about recommending them on the basis of my experience. I don't know who was at fault for the color error (MY copy of the original proposal was correct), but there is obviously some serious mis-communication going on.   I suppose an apology for our inconvenience would be expecting too much, but I take my revenge in that they had to install two doors and I only had to pay for one! I'm sure I'll call them again when I need door service, but I'll do so with my fingers crossed.

My Garage door jammed and would not open.  I checked it myself and found that it appeared to be jammed at the sprocket on the opener, with alot of tension on the side away from the door attachment.  There was slack on the side attached to the door.  I tried to get it to go myself to no avail, and before I did something I regretted, thought it was time to call a professional.  I had used Overhead Door in the past and called.  They had a tech there within a couple of hours, and he removed the stop bolt from the rail (What I was going to do but thought might cause more problems). This freed up the mechanism.  He did an adjustment for for the chain tension and oiled the rollers etc.   He was done in 15-20 min from start to finish.   When this 1950's vintage door needs replacing (Overhead door original with the house), I'll be calling back.

Appointment window was between 12 - 5 which is ridiculously too long.  Even the cable company can give two hour windows now so they really need to tighten up their schedule. Called company as a recommendation via Angie's list and they were able to come out the same week and provided an estimate over the phone which was accurate. Asked that they call 30 minutes prior to arrival. On day of service I called Overhead at 4:50 pm after waiting nearly five hours for them to arrive. Service lady explained appointments are between 12:00 - 4:00 which is not what I was told when booking the service but she would check on the tech. After a short hold I was informed the tech was finishing up with his last assignment and would be on his way shortly.   Received call at 5:02 pm from tech "John" that he was 15 minutes away. Arrived, introduced himself, asked a few questions and immediately started work. He was very friendly, professional, and offered advice on how to perform preventative maintenance. I asked about the key pad and he had one on the truck which he installed, programmed, and showed me how to make changes to it. After completing the work I informed John that I had an Angie's list coupon for 5 percent off. He accepted the coupon but then gave me 10 percent off because he was late. I found this fair and it was nice of him to do it even though it wasn't asked for or expected. WhiheI was disappointed with the schedule window and wait time, the tech, John really saved the day with his personality and professionalism.

Was given a time of about 10AM and received call at 6:45 AM to come out to do the repair. Arrived at 7:15 precisely as he estimated. Considering we don't normally get up this early in the morning since we work from home, it was a bit early to receive a call ... but we appreciate the door getting fixed so quickly. Ed was very knowledgable and friendly. Completed the repair in about 30 minutes ... much quicker than I would have anticipated. I particularly liked the professional receipt that fully documented what was done as well as the checks that were also completed.

The gentleman was professional and helpful. It was inexpensive. We did do have a cold snap after we serviced the spring on our garage door and one of them broke. We didn't call him back though. They are old springs so I don't know that it was anything that they did. It was just coincidence that it happened very quickly after we had this service done from them. We would use them again in the future.

They did an excellent job at performing the required repairs. Both doors they worked on are much quieter and smoother in operation. They rewired to get rid of old splices and dangling wires from prior owners of our house and everything looks much better.

great from estimate to finish

It went very well. They sent someone out quickly, and he was right on time. Before, it seemed like our garage door was falling apart, and now it works great! Fair price too.

I was extremely pleased with the technician. He arrived on time and was very courteous in his interaction with me. He explained what was wrong with my garage opener and he actually showed me the worn out gear. He performed a visual maintenance check on the parts of the garage opener and the garage door. The technician made sure that every thing was working properly.

They were very good. They did the job efficiently and professionally.

They are very good. My garage door is older and they give me a pretty good deal. I use them every other year. I was grateful that he picked up the repair on the ball bearings. The price is pretty good. They come on schedule and they are prompt. I plan to use them in the future.

On a very cold morning, my double garage door wouldn't open more than half an inch. I called Overhead Door around 9:30 AM and a service man (John) arrived at 2:30 PM. As it turned out, the door gasket had frozen to the floor. As John worked on the door we discussed replacing the gaskets on both doors - the double and a single - and the age and reliability of both openers. John estimated that the double door opener was about 25 years old and we discussed the cost of replacing it. While he did some routine maintenance I checked the records of the former owner and confirmed the age of the opener. John quoted a reasonable price for a new opener and, since things like that never fail at a convenient time, I had him install it on the spot. He was finished by 5:00. The installation was clean and professional and the new opener works much more smoothly and quietly than the old one. When the weather warms up, I'll call Overhead Door to replace the door gaskets. They were prompt and professional and I'll use them again for any other garage door problems.

My garage door key pad and remotes on my old garage doors were not working correctly. Overhead Door had been recommended to me by a friend, and their praise was certainly merited. The woman who answered their phone suggested a couple of things for me to try in case I could fix it myself, and and that really impressed me! However, nothing seem to work so I made the appointment. The technician called ahead of time to let me know he was on the way. He repaired several different problems in the mechanism and installed bars across the top of the doors that were starting to bend. He was very professional and expert. I recommend Overhead Door for any garage door problem.

It was fine. I contacted them and they made an appointment. They came out when they said. They were on time. It was just one guy that came out and did the whole job. He showed up when he said at 8 or 9 in the morning, and I thought he would be there all day, and he was done by noon or so. I was amazed that he was done as quick as he was.

Called them at 11:35a, and Mike arrived at my home by 12:10p, and I'm 20 miles from their business. Work was finished by 1:10p. Garage door works perfectly now, and is quieter than before. Received a 10% discount by having him do preventive maintenance on the other 2 doors, something I had been wanting to have done anyway. He did an excellent job, was very thorough and extremely nice. Would definitely hire again!

It went very well. They were going to schedule service the same day, but that was not convenient for me. They gave me a window of 8-12 and he called right at 8 to say he was on his way. He was very friendly and professional. He performed the repairs efficiently and the price was very reasonable. I will definately use Overhead Door again if we have any garage door repairs that need to be done.

Late Friday evening we returned home, had both cars in the garage, and heard a terrible crash sound when we lowered the garage door. Upon inspection, it was apparent that the nails holding the bar channel had come lose from the house. I disengaged the chain mechanism and managed to get the door open and cars out. I called to see when Overhead could come out. Answer was "tomorrow morning, unless it is an emergency." I said it was not an emergency since I was able to get cars out. Saturday morning they arrived on time, installed several large bolts instead of using nails assomeone had done before, and in about 45 minutes the job was done, in addition to lubricating the door rollers and re-checking the entire mechanism for proper operation.

It went very well. The new door is very quiet.

It went very well. The door works just fine.

After the spring broke we logged into OHDC after checking them out on Angies list on the afternoon of August 23. We received a confirmation email on the morning of August 24 at 7:30 am. The serviceman showed up before midday. He discussed the options and cost including door replacement. We decided just to change the spring. He replaced the springs in 2 hours. Everything was straightforward and uncomplicated. Excellent response and service.

Original call was to just replace weather stripping but the technician found a crack in a part while inspecting the loose chain. The technician did a great job. My one recommendation is that on the invoice in addition to itemizing the service and parts, to show the cost for each line item. In reviewing the invoice after the call, it was not possible to see the cost of each item or the application of my 5% Angies List discount.

He then gave me an estimate . When the quote was accepted, he proceeded to do his work efficiently. He also reset the code in my van for me and explained how to reset the codes on the garage door opener and about the warranty . I got to use the 5% discount advertised on Angies list , so the cost was a little lower than the actual price.He was very professional. In all, I will recommend this company for their prompt and professional service and will use their service again if needed.

They were prompt, friendly and very professional. We used them several times over the past 17 years.

I am extremely pleased with the rapid response, and the excellent repair of the problem. The repairman, John, quickly determined the cause and had the necessary replacement part with him. I was impressed with John's technical skills and his professionalism! I am a totally satisfied customer!!!

Ron came to evaluate the problem. Did not have the proper equipment with him. He returned promptly the next day and performed the work.