
Graniterra Kitchen Bath & Stone Design Studio
About us
Our showroom and Stone Gallery at 1551 S. Kingshighway Blvd on “The Hill” in Saint Louis, is a 40,000 sq ft facility and houses hundreds of slabs. We have granite, marble, travertine, soapstone, tile and more! Walk-ins are welcomed and a must in order get a first hand view at how beautiful these stones are and see what you’re missing on those 12″x12″ samples. Walk through our beautiful kitchen and bath displays and see how we make a room come together with quality cabinetry, Sub-Zero and Wolf appliances and of course the most beautiful stones in the world. We have been successful in the stone business for 2 generations & we have an A+BBB rating too. Additional DBAs - Graniterra Stone Gallery, European Tile & Marble & Graniterra.
Business highlights
Services we offer
Direct importer & fabricator, fabricates, granite, installs natural marble, limestone & natural materials., natural stone & granite countertops, slate, travertine
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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71% | ||
19% | ||
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10% |
First, the marble & granite available to choose from in the warehouse was gorgeous & much different from the stone found in St. Louis, because it is real marble from Italy- not fabricated.
Also, the staff know about each slab of marble & granite; where it came from, how & when it arrived to St. Louis, & why it is optimal or not, for your specific project.
Once I chose the Calacatta marble piece for the vanity, they created a template w cuts to match the vanity perfectly. The vanity was delivered & installed with the sink bowl & marble exactly as we discussed, on time AND within the agreed cost.
The staff at Graniterra were professional, prompt & extremely courteous during each interaction. They were responsive to questions, and accommodating to requests.
I worked primarily with Christian in the showroom/ sales; and Joe during the installation process. Christian & Joe were knowledgeable, responsive, & accommodating.
I would definitely recommend Graniterra to anyone looking to remodel a kitchen or bathroom. The marble is the finest around, and the service is exceptional.
process and explained what was to be done. They had us sign documentation through every step of the process, from choosing the stone to templating and installing the stone. The salesman, Ryan, worked with us to make sure we were satisfied through each step of the process. He helped us choose our stone by allowing us to take home samples to look at in our kitchen. After choosing the slab, the appointment was made for templating. Once the template was made, we went to the warehouse to look at the slabs we had chosen. The contractor positioned the templates numerous times until we were satisfied with the way the veining was going to look on the countertops. We sat down with the owner to discuss some previous Angie’s list comments which gave us pause, and he was able to address all our concerns. We were able to schedule meetings conveniently throughout the process to take care of documentation. We chose our install date, and they were prompt about being there that day to install.
The installation was completed in one day. The installers were professional, and we felt very comfortable having them in our home. After the work was completed, we received a quality survey from Graniterra to allow us to evaluate their quality of service. We are very happy with our new granite countertops.
Graniterra again exceeded my expectations with their work in my new home. They installed granite kitchen countertops, bathroom countertops, an onyx fireplace, and travertine floors on the main level. In 2010, I brought Graniterra back in to redo the office kitchen and three bathrooms with granite countertops and all-wood cabinets. In 2012, Graniterra finished my lower level with all cabinetry, knobs, and granite, including a 28-foot granite bar, kitchen area, two bathrooms, and a theatre room.
I was so pleased with Graniterra's exceptional work in my new home that I am presently using them to install granite in my son's kitchen.
For each of these projects, the order of services provided was as follows: I selected the granite/onyx/travertine for each project. The team at Graniterra drew up designs for the layout of the cabinets and countertops. I went to the shop to pick out the color and design of the cabinets for Graniterra to order. Graniterra installed the cabinets and did a cardboard template for the countertops and fabricated and installed them.
For each project, Graniterra provided the highest quality products on the market, superb workmanship, and outstanding customer service. They earned my repeat business every step of the way. I highly recommend Graniterra for your next home project.
A project to be completed in 2 months extended to 14 months and still isn’t right. Graniterra failed over and over again. Laborers and their eventual replacements were extremely challenged to get the job done right as they didn’t possess the skills one would expect of anyone considered capable of sucessfully completing a remodeling project.
Naming only a few of their failures: The 1st travertine floor installation in the kitchen was not level. They tried to fix it by grinding it level, but that didn’t work and the tile had to be broken up and removed. Accent glass tile for the bathroom walls wasn’t applied correctly and had to be removed. The next application was applied over broken dry wall and they tried to patch the difference with heavy applications of mud which ended up as bad if not worse than the first attempt. The kitchen cabinets were ordered in the wrong size as was the sink. We ordered a double sink and they persistently tried to push off a single bowel sink because that was all would fit in the smaller (than we ordered) cabinet they ordered incorrectly. The 1st bath sink they installed was very tiny and again - bviously ordered incorrectly. The shower pan was ordered 8 inches narrower than was proposed. Dry wall work still shows where screws were applied.
Crown molding in kitchen was ordered in wrong size. Some of the base molding was never fastened to the wall. New appliances weren’t installed correctly and we had to hire professional help. It’s really difficult to name a single task that was done correctly the second, that’s right the second time.
So 14 months of sacrificing the use of rooms and appliances that one uses every day. Not to mention the extreme sacrifice of our time to baby sit the hired help month after month and still feel sick about all we gave up in the process.
Graniterra has a book full of excuses for their extensive list of mishaps, but their excuses don’t hold up any better than their level of
service.
The only thing we’re happy about is having them out of our house and the neighbors are also happy about not seeing their trucks around anymore.
"Where the customer raises some legitimate issues here, Graniterra has worked religiously to address them all. Even repolished in place the marble floors multiple times tot eh customer's satisfaction.This project started out as kitchen remodel and mushroomed into a full Bath, Entry way, and Fireplace stone surround replacement. There was many change orders affecting the scope and many additional work (drywall replacement) the the client decided to do on his own which increased the completion time. The work was performed in a quality manner, on budget, and the results were impeccable. The client wanted to unjustly withhold the final payment of $15,000, and Graniterra objected, hence this review."
Licensing
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