Graniterra Kitchen Bath & Stone Design Studio

I had countertops done & I am very happy with them. They turned out beautiful. I'd highly recommend them to anyone looking for a great granite company.

unknown

Initially things went very well. There is a sales person there named Christian who was knowledgeable and immediately identified the color and style of countertop that met my taste, a beautiful marble stone that he said would be perfect for my bathroom. I was sold on the spot when he explained that they would take care of installing it and the sink and faucet and that after the install everything would be beautiful. We are not doing a major renovation and did not have anyone else who could do the install as part of this project. Unfortunately after I agreed to use them, things went very wrong. They sent a young guy out to measure the top, and he did not account for the fact that the marble I was purchasing is thicker than the top that was being replaced. He did not properly measure the sides of the counter either and how the new top would fit on it. I know this because after the top was installed there was a huge gapping hole between the new vanity top and the counter. The drywall was jagged, as if the installer ( a different young guy) tore the top off without trying to preserve the counter. Oddly, he planned to leave it this way, despite my being told this was essentially a one stop shop where they would handle the install and plumbing and that they would leave my bathroom looking beautiful. It looked horrible. I'll attach photos that show what they did if possible. I actually had to say to him - you aren't going to leave it his way are you? And he said yes. I had such a good experience with the sale I thought that this was just a mistake that could be fixed, so I reached out and asked Graniterra for help. I learned that it would take a painter or carpenter no more than two hours to fix this for a total of $120 dollars. Mind you I spent $2000+ on this counter top and backsplash and it looked horrible. After offering Graniterra a couple of solutions, including paying the full amount and allowing them to pay someone directly to address the gaping hole they left, they basically told me that the hole was there when they got there (not true) and that I was on my own because this was a carpentry issue not related to their mis-measuring. This DESPITE the fact that they agreed that the counter i bought is two inches thicker than the counter they replaced, and they did not account for that when they measured to ensure there would be no gap. I won't even get into the delays in trying to resolve this issue because they had to meet with the owner before agreeing to reduce s $2000+ bill by $120 to account for their mistake. I plan to lay the entire amount due rather than suing in small claims court because, who had he time to deal with this? But I don't want any AL member to experience the frustration I've had with this company. Choose another provider - Graniterra does not care about customer service.

It went well, i would definitely use them again.

We had a truly horrific experience with Graniterra. We had purchased a rare type of granite and shipped it to them for polishing and cutting. After signing the initial contract, we made alterations to our layout over the phone and we were told by someone named Christian, that the plans would be altered to our new specifications. When we came home on the install day we found the granite had been cut to the previous dimensions despite assurances to the contrary and installed. Despite numerous phone calls and complaints first to Graniterra, then to the credit card company and finally the BBB, Graniterra refused to remedy their mistake in any way. Even though the counter was cut to the wrong dimensions, they charged the full amount and kept the remnants from our slab of granite. Even though Christian freely admitted to promising to change the dimensions over the phone, the president Alex Elzein denied the phone calls and since we never made our request in writing, we had no tangible proof. Hands down worst customer service I have ever encountered anywhere. I am still stunned. We chose them in the first place because they used to get pretty decent reviews, even though they're always fairly pricey. I don't know what happened to them.

I worked with Christian once in person, and several times by phone/e-mail. He was great and professional. I ordered a small marble piece as a window ledge, but had to cancel my order a week later. Christian gave me store credit, which was very generous. They made a positive impression and I'd gladly use them again in the future.

Beautiful job.  The most important factor in all my ratings is the appearance and quality of the end result. Graniterra did an absolutely perfect job. You can't even see the seams of the three joining peices.  It's beautiful. (Wish I had used them for the kitchen counters, too, but my contractor insisted on a different company)  When I redo my bathroom, I will definitely use Graniterra again.

From the first person I spoke with on the phone, through the final install of the back splash...the experience was fantastic. 
First, the marble & granite available to choose from in the warehouse was gorgeous & much different from the stone found in St. Louis, because it is real marble  from Italy- not fabricated.  
Also, the staff know about each slab of marble & granite; where it came from, how & when it arrived to St. Louis, & why it is optimal or not, for your specific project.
Once I chose the Calacatta marble piece for the vanity, they created a template w cuts to match the vanity perfectly. The vanity was delivered & installed with the sink bowl & marble exactly as we discussed, on time AND within the agreed cost.  
The staff at Graniterra were professional, prompt & extremely courteous during each interaction. They were responsive to questions, and accommodating to requests.
I worked primarily with Christian in the showroom/ sales; and Joe during the installation process. Christian & Joe were knowledgeable, responsive, & accommodating. 
I would definitely recommend Graniterra to anyone looking to remodel a kitchen or bathroom. The marble is the finest around, and the service is exceptional.

Great! Good sales personnel and fabricators.

I was extremely pleased that they were able to remove my old countertops without damaging the tile I had on the backsplash. I had designed the room around the tile so that was important to me. The new granite countertops were put in and fit beautifully after they shimmed it up to meet my tile. The only advice I would offer would be to WAIT until you have your sink, faucet, disposal and any other appliance that you need for your kitchen BEFORE you have them take off the old countertop.  It takes about 1 1/2 weeks for them to fabricate the granite after your countertop is removed and measurements taken but they can't begin until they have your sink. The sink I picked out ended up being backordered and took a month to come in and so I was without a kitchen for that length of time. This wasn't Graniterra's fault but it is a good thing to get all the parts and pieces in place before they remove your countertop. I would highly recommend Graniterra and I plan to use them again when I remodel my master bath. 

First, let me say we absolutely love our kitchen! As we prepared for this remodel and researched companies (believe me, we did our homework), it was most important  to work with someone who could see our vision and help us get there within our budget. With product  information and pictures in hand collected over time and ideas galore we needed help to bring our kitchen to life. Although we knew both the look and function we hoped to achieve, it was also important to have someone who could tell us if what we wanted we could afford and, if not, what we could do to achieve our goal without compromising our dream. We  found what we were looking for in Leanne and Graniterra. Leanne's fresh eyes and calm nature were a breath of fresh air as she time and time again helped us consider, re-think, validate and make possible our choices. She went the extra mile to help us get a cabinet glaze which was no longer available. She helped us stay within our budget by making suggestions we could consider to save $  and gave us options. She helped us research appliances and paint choices. But the most important thing she did was listen and design this incredible kitchen. It will not be close to the most expensive kitchen Graniterra and Leanne design, but they made us feel like it was.....we began with this most beautiful piece of granite that served as our inspiration and we have the kitchen of our dreams. Being able to select it and then later have it fabricated with the same company saved time. The workmanship and quality is undeniable. Kevin spent time helping us template the parts of the granite slab we wanted and helped us place it. Kyle did our beautiful tile and glass back splash to perfection and Brad cared for our home everyday he was here like it was his own and brought our kitchen to life with his installation skills. And Kelly kept us informed and on schedule. Alex should be proud of this team he has put together!

After spending two months researching and meeting with various contractors, we felt that Graniterra walked us through the entire
process and explained what was to be done. They had us sign documentation through every step of the process, from choosing the stone to templating and installing the stone.  The salesman, Ryan, worked with us to make sure we were satisfied through each step of the process. He helped us choose our stone by allowing us to take home samples to look at in our kitchen.  After choosing the slab, the appointment was made for templating.  Once the template was made, we went to the warehouse to look at the slabs we had chosen.  The contractor positioned the templates numerous times until we were satisfied with the way the veining was going to look on the countertops.  We sat down with the owner to discuss some previous Angie’s list comments which gave us pause, and he was able to address all our concerns.  We were able to schedule meetings conveniently throughout the process to take care of documentation.  We chose our install date, and they were prompt about being there that day to install. 
The installation was completed in one day.  The installers were professional, and we felt very comfortable having them in our home.  After the work was completed, we received a quality survey from Graniterra to allow us to evaluate their quality of service.  We are very happy with our new granite countertops.

All went well.

I was very nervous to use Graniterra after reading some of these reviews, but they have a selection of granite that no one else in St. Louis seems to have (the owner, Alex, does all his own sourcing, I hear) and so, we decided to take the chance.  Yes, the salesperson was a little aggressive and the templating guy was late to appointments twice (but was a very genial fellow; so, it was hard to be mad ;); other than that, I really can't complain at all.  The granite looks beautiful and was installed professionally when they said they would.  We have a small kitchen and were able to do the whole thing with no seams.

I have had the pleasure of working with Graniterra on five projects over the last eight years.  I first used them to install granite kitchen countertops, bathroom countertops, fireplaces and a breakfront for my dining room during the renovation of my previous home in 2006.  The owner, Alex Elzein, and his team did such an incredible job for me that I called on him again in 2009 when we built our new home. 
 
Graniterra again exceeded my expectations with their work in my new home.  They installed granite kitchen countertops, bathroom countertops, an onyx fireplace, and travertine floors on the main level.  In 2010, I brought Graniterra back in to redo the office kitchen and three bathrooms with granite countertops and all-wood cabinets.  In 2012, Graniterra finished my lower level with all cabinetry, knobs, and granite, including a 28-foot granite bar, kitchen area, two bathrooms, and a theatre room. 
 
I was so pleased with Graniterra's exceptional work in my new home that I am presently using them to install granite in my son's kitchen. 
 
For each of these projects, the order of services provided was as follows:  I selected the granite/onyx/travertine for each project.  The team at Graniterra drew up designs for the layout of the cabinets and countertops.  I went to the shop to pick out the color and design of the cabinets for Graniterra to order.  Graniterra installed the cabinets and did a cardboard template for the countertops and fabricated and installed them. 
 
For each project, Graniterra provided the highest quality products on the market, superb workmanship, and outstanding customer service.  They earned my repeat business every step of the way.  I highly recommend Graniterra for your next home project. 
 

They were extremely knowledgable and gave me many suggestions on how to try and fix the previous service providers mistake. I will only contact them for future, related projects.

We chose graniterra initially because they had fairly good reviews on Yelp and were close to our home. We have a townhome int he West End with an old 15x20 kitchen. We wanted to have the cabinets replaced, pantry removed, basement entry door relocated and flooring/lighting replaced as well as a design. In other words a complete makeover. We went to their location and met with Sara who took in all our information. Showroom is impressive even if under construction. She told us someone would visit our home.
1 week later we get a call from Ryan to schedule the home visit.  Ryan initially came 1 hour late. He introduced himself as an architect  who was laid off his previous job and so he is now selling kitchens (We, I guess were supposed to be impressed by his card which said director of Architectural sales ??What does that even mean?) He told us he was late for a graduation party and oculd not stay. he took pictures of the kitchen, said a few derogatory comments about how it was laid out. meanwhile we were trying to interject our style preferences to give him an idea of what we wanted. We chose these based on the gallery on their website to give him an impression. We also gave him a list of appliances that we had picked out for the new kitchen. he asked us what our budget was and we said $35,000 not including appliances. (My wife at this point nudged me and said this was too much but i really wanted a quality kitchen). Meanwhile he continued to interject comments like he wished he would live in our neighborhood int he next 15-20 years etc.. He then told us he owuld be in touch in 2 weeks and scheduled an appointment at their showroom for 9am at a specific date (a Saturday)where he would then present us with a plan.
On the morning of the appointment he texted us at about 8:15 and asked if he could reschedule the appointment for 3pm as he had other work. We refused. We had put aside the morning for him and were on our way to their office. We did not want to waste our whole day on this. He acceeded and met with us at their office. The meeting lasted about 1 hour. At this meeting he showed us a graphing paper with stick drawing of the layout of his proposed kitchen. He said he had made a computer rendering of his plan but that it was lost. He then proceeded to ask us one by one our preferences on cabinet style, handle style, color, backsplash, flooring in other words every component of the job (How he would have made a rendering without this info is beyond me). he did however present us with a detailed price list of our job which he said had been trimmed to $48000 not counting appliances including $17,000 of labor costs. We balked and did not sign this agreement. For one thing we would have had to deposit money if we did and all we had was a pencil drawing on graphing paper. He told us he would continue to try to trim off cost and call us in about a week and if it was not acceptable we could part ways. Again small talk included how he was going on vacation for a week as we were and where were we going etc...
After leaving their office I had had enough. It old my wife he was late for the first appointment, wanted to reschedule the 2nd appointment and all he had was a stick drawing without ever knowing our preferences but an outrageously high estimate of the cost with no details. So that afternoon we texted him that we were going elsewhere for the job.
Upon returning from vacation 2 days ago , surprisingly, my wife gets a call from him asking how our vacation was. He told us he did receive our text but said he now had a drawing of our kitchen and would we like to see it? My wife informed him that if we contracted them after all the missteps we had already seen that this would likely be a mistake as we consider his treatment of us unprofessional to date. The only work he put in was in making a cost estimate which was 30% above our already high budget and trying to hook us into a contract where we would then have to put a down payment.
I am writing this review not because we feel cheated. The only thing we lost was time. However it is to warn other list members about this kind of contracting. I do not know if this is specific to him ( as he told us he works on straight commision) or to his firm. As my wife told him, if we continued to use his service after what we had seen so far then we should be considered stupid and deserving of the mess to follow. He thanked her for taking his call anyway.

unknown

Too expensive, slightly high pressure sales tatics.  Not our cup of tea.

STRONGLY NOT RECOMMENDED: Graniterra.    

A project to be completed in 2 months extended to 14 months and still isn’t right.  Graniterra failed over and over again.  Laborers and their eventual replacements were extremely challenged to get the job done right as they didn’t possess the skills one would expect of anyone considered  capable of sucessfully completing a remodeling project.
Naming only a few of their failures: The 1st travertine floor installation in the kitchen was not level. They tried to fix it by grinding it level, but that didn’t work and the tile had to be broken up and removed.  Accent glass tile for the bathroom walls wasn’t applied correctly and had to be removed.  The next application was applied over broken dry wall and they tried to patch the difference with heavy applications of mud which ended up as bad if not worse than the first attempt.  The kitchen cabinets were ordered in the wrong size as was the sink.  We ordered a double sink and they persistently tried to push off a single bowel sink because that was all would fit in the smaller (than we ordered) cabinet they ordered incorrectly.  The 1st bath sink they installed was very tiny and again - bviously ordered incorrectly.  The shower pan was ordered 8 inches narrower than was proposed. Dry wall work still shows where screws were applied. 
Crown molding in kitchen was ordered in wrong size.  Some of the base molding was never fastened to the wall.  New appliances weren’t installed correctly and we had to hire professional help.   It’s really difficult to name a single task that was done correctly the second, that’s right the second time. 
So 14 months of sacrificing the use of rooms and appliances that one uses every day.  Not to mention the extreme sacrifice of our time to baby sit the hired help month after month and still feel sick about all we gave up in the process. 
Graniterra has a book full of excuses for their extensive list of mishaps, but their excuses don’t hold up any better than their level of
service.
The only thing we’re happy about is having them out of our house and the neighbors are also happy about not seeing their trucks around anymore.     

The quality and installation were both excellent. Excellent customer service from initial sales lady.  She was very helpful.

Our experience began with a visit to the showroom, followed by a walk through the stone gallery. My salesperson was very patient and helpful. It's a big decision to make, and I was grateful to not have felt rushed or pushed in any way. Once the choices were made, because these stones have random patterns, I was engaged in layout of the template, so that my countertops would look just as I might expect them to, once in place. I also made a choice of edge style at that time. A date for installation was scheduled, and the job was installed in a day. We had very little downtime in our kitchen, which was a bonus. Although it was not a complete kitchen remodel, it feels in a way like a new kitchen. The countertops are truly gorgeous. As for the bathroom, it truly is a remodel, and it's amazing how a space can be transformed completely with good design and beautiful materials.

Price on the lower side of average, but materials suggested appeared to be on the higher end of average.  VERY professional and worked with us to fit within our budget by offering trade-offs and options.  Would consider for future work after the selected contractor did not live up to expectations. 

They were professional and incredibly helpful and knowledgeable every step of the way. Erica in sales patiently spent over an hour helping us narrow down our choices and answered all of our questions. They then waited 6 months while the house was finished, and still honored the special sale price. The templaters and installers were professional and cleaned the worksite after they were done. Everyone, from sales to installers to schedulers to billing, went out of their way to follow though and make us happy, And finally, the price was terrific and our new countertops are beautiful and built to last.

I am extremely pleased with the product. I liked their selection. They didn't handle the follow up completely to my satisfaction. They had caused some damage and I was willing to fix it myself, if they would throw in an extra small piece of granite. They tried to make me feel guilty for asking that, because the men would be sent home for a few days. They ended up doing what I asked, but they didn't really talk to me about the situation.