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Empire Today
Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement,
About us
Empire Today®, Makes Beautiful New Floors Easy. Call 877-799-9131 for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. Empire is the easiest way to get the best value and a professional experience. Call 877-799-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. Get professional room measurements and an all-inclusive price estimate. We offer professional installation when you want it around your schedule. Empire’s convenient shop-at-home service and professional installation let you skip the hassles of home improvement store shopping. We carry quality name brand floors from industry leading brands. Because of our national footprint and manufacturer relationships, Empires great prices include your floor, installation, materials, and more. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years. Call 877-799-9131 NOW to schedule your FREE In-Home Estimate. For more information, visit EmpireToday.com.
Business highlights
66 years of experience
Services we offer
Empire Today offers quality, Hardwood, Laminate, Vinyl, get professional room measurements and an all-inclusive price estimate. Plus, name brand Carpet, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 877-799-9131. Shop from the comfort of your home, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.330 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 20% | ||
| 7% | ||
| 3% | ||
| 7% |
Showing 1-25 of 30 reviews
Vicki C.
Mar 2023
it went very well. they got it done within two days
Shannon J.
Nov 2019
It was good. They were on time, professional and very easy process.
Norma B.
Jul 2017
We had some problems with the dates at first but we got that worked out. Overall, I am very pleased with my floor. They did an excellent job. I am really happy with it. It was vinyl flooring. They had the best price. I had several people come out. They were good. They had a little bit of a problem with scheduling. There was a little bit of a delay but they compensated me for it so I can not complain. They did everything in two days. They came out one day and laid the carpet and there was a delay in the vinyl because they did not have enough in the warehouse. But they also took $500 off my bill for the delay. It was 10 days and they compensated me $50 a day for the delay. I thought the price was good. The representative came out to the house and handled everything. He was on time. Very professional.
Paula S.
Jun 2017
Installers. led by Patrick, not only worked incredibly fast, but also did a flawless job! An error was made, but was quickly rectified. Aside from a some difficulty contacting the right person in the company the actual customer service with the company as well as with the installers could not have been better. I could not be more pleased, primarily due to Patrick the installer.
Response from Empire Today�
"Your satisfaction is important to us, and we're thrilled to hear that your experience surpassed your expectations. Thank you for sharing!"
Toby L.
Apr 2017
It went well and the job was finished quicker than expected. The only complaint that I had was that the salesman was not as informed about the flooring that would work well with my home and the type of flooring had to be changed after the installation crew came in to inspect the subfloor. They did bring the original flooring that I purchased but I was told by the salesman that if I was not happy that they would change the order at any time, which I had to do that day. They were able to complete the order and returned the following day with my new choice. Also the companies 50% off sale was only for a limited type of samples and we ended up getting a flooring that was not on sale. However the other flooring he was able to sell at a comparable price. I'm sure it was a type of switch and bait but from the prices he quoted we did end up getting some other discounts (veterans, senior citizen, same day contract and quick installation). I did get another company's estimate (which the salesman recommended) and the cost was similar. I was very pleased with the crews work.
JOANNE G.
Jan 2017
They were very good. Their salesman was very nice. The scheduling was a nightmare. The installers were very nice. The salesman came on time but the installers didn't come when they were supposed to. The salesman was very professional and excellent. I will not use them again because I don't live in St. Louise anymore and I live in an apartment now. Two people came to install it. It took about two hours to complete.
Response from Empire Today�
"Dear Customer, We are happy to know that both our sales and installation team were of great assistance to you. We service multiple areas and install in apartment buildings as well, so don't hesitate to contact us for your future flooring needs. Thank you."
Peggy W.
Dec 2016
Excellent! From the 1st meeting until install, everything was speedy and efficient. High quality service and speedy instsll.
Rick W.
Aug 2015
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Response from Empire Today�
"We understand that we have previously been in contact with you about this matter and reached a confidential agreement long prior to this posting. We will be following up with you regarding this matter."
Carolyn H.
Apr 2015
unknown
Response from Empire Today�
"Thank you for bringing your concerns to our attention. We regret that your sales and installation experience did not meet your expectations, and we would like to learn more about your concerns. Unfortunately, we are not able to locate your account with the information posted here. Please call us at 888-588-2315 x4195 or email your contact information to [email protected] so that we can follow up with you. Thank you. Jeanette Ramey, National Customer Service Manager"
Debra W.
Apr 2014
It was a nightmare and robbery without a gun. When laying kitchen floor they bent the leg to my stove, broke the grill on bottom of refrigerator, shot a nail in wall with nail gun and loosened the door on my brand new dishwasher. And the tile in bathroom was laid terrible. Grout filling in places that tile should have been cut correctly. I contacted the company to complain and they sent the same people out that did the damages to confirm and correct the damages. That did not work at all, it was all denial. Then it was time to lay my dining room floor and after telling the company do NOT send the same people, guess what, they did, So all the while they were laying the hickory hardwood in my dining room they were saying how the boss said to be very careful with it that it was expensive flooring, as they were throwing their heavy metal tools down on it. They only used a box at a time and layer some faded damaged planks down. they also chipped a few in different places. They were laying their tools on my new dining room table and I also paid for much more than what they had used and they DID NOT leave what I did pay for but took it all with them. The boxes of hardwood and tiles. As I said it was a nightmare and it was a costly one at that. I was going to have my living room done in hardwood to match dining room but not now. You pay for much more product than what they use and they do not send reputable contractors.
Response from Empire Today�
"Thank you for bringing the issues that occurred with your installation to our attention. We can assure you that your experience is not what we expect for our customers, and we are disappointed that your concerns have not yet been addressed. We will be contacting you shortly regarding the damages and any areas of the installation that you are not satisfied with. You can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Lisa H.
Feb 2014
Eugene and Michael were really good, not only at their jobs but just good people. very friendly and explained everything and were very helpful - if I use them again after this job - I will ask for Eugene and Michael by name to come back.
Response from Empire Today�
"It was wonderful to read your review! We’re thrilled that we were able to exceed your expectations and that everything has gone smoothly! We’re looking forward to assisting you with future home improvement projects. Thank you. Jeanette Ramey, National Customer Service Manager"
LAURIE L.
Mar 2013
The installers were fabulous. Professional, courteous
and did a great job. But dealing with the corporate office was nothing
short of painful. After receiving confirmatory emails for installation, 2
days before our appointment, we received a call that carpet could not be
installed on the date as planned. After several calls the install date
was rescheduled for a much less convenient time. The corporate offices doesn't
seem to know what the local offices are doing. Very difficult to get
straight answers. The sales woman who came to our house was nice enough,
but didn't seem too interested in gaining our business. The work
was done as the contact stated and the work was well done. But, I will
never use Empire again solely on the lack of customer service and confusion
over install dates and the lack of communication and good information. Their
right hand doesn’t seem to know what left hand is doing.
The installers were fabulous. Professional, courteous
and did a great job. But dealing with the corporate office was nothing
short of painful. After receiving confirmatory emails for installation, 2
days before our appointment, we received a call that carpet could not be
installed on the date as planned. After several calls the install date
was rescheduled for a much less convenient time. The corporate offices don’t
seem to know what the local offices are doing. Very difficult to get
straight answers. The sales woman who came to our house was nice enough,
but really didn't seem too interested in gaining our business. The work
was done as the contact stated and the work was well done. But, I will
never use Empire again solely on the lack of customer service and confusion
over install dates and the lack of communication and good information. Their
right hand doesn’t seem to know what left is doing.
and did a great job. But dealing with the corporate office was nothing
short of painful. After receiving confirmatory emails for installation, 2
days before our appointment, we received a call that carpet could not be
installed on the date as planned. After several calls the install date
was rescheduled for a much less convenient time. The corporate offices doesn't
seem to know what the local offices are doing. Very difficult to get
straight answers. The sales woman who came to our house was nice enough,
but didn't seem too interested in gaining our business. The work
was done as the contact stated and the work was well done. But, I will
never use Empire again solely on the lack of customer service and confusion
over install dates and the lack of communication and good information. Their
right hand doesn’t seem to know what left hand is doing.
The installers were fabulous. Professional, courteous
and did a great job. But dealing with the corporate office was nothing
short of painful. After receiving confirmatory emails for installation, 2
days before our appointment, we received a call that carpet could not be
installed on the date as planned. After several calls the install date
was rescheduled for a much less convenient time. The corporate offices don’t
seem to know what the local offices are doing. Very difficult to get
straight answers. The sales woman who came to our house was nice enough,
but really didn't seem too interested in gaining our business. The work
was done as the contact stated and the work was well done. But, I will
never use Empire again solely on the lack of customer service and confusion
over install dates and the lack of communication and good information. Their
right hand doesn’t seem to know what left is doing.
Response from Empire Today�
"Thank you for bringing your concerns to our attention. While it’s wonderful that your installation went well and you’re pleased with the finished product, we never want our customers to be disappointed in the service they receive. We regret any inconveniences that occurred, and we will be following up with your shortly to discuss your concerns with your experience. If you have additional questions, you can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"
Mary D.
Sep 2012
I was able to get the carpeting almost immediately, within the next day or two. They moved the furniture and took away the old carpeting, too. They were very professional and they did a professional job. With the wooden blinds, they measured and installed everything correctly. I didn't have any problems!
Response from Empire Today�
"It’s wonderful to know that you were satisfied with your entire experience as a repeat customer. We always want to make the home improvement process easy and convenient from start to finish, so we’re pleased that your installation went smoothly. Enjoy the new look of your home! Rebekah Clerk, National Customer Service Manager"
George J.
Jun 2012
e, There were a few problems, mostly with the condition of my floors, they were uneven .They installers were great a took care to put down a great looking floor. The salesperson was nice ,and took care of us when we had to change laminate to carpet,because our floors were not level. I'm very pleased with how it all came out.
Response from Empire Today�
"We’re thrilled to hear that you’re enjoying your finished product! We want to provide our customers with the best possible experience, so it’s great to know that the sales rep and installers made sure you got exactly what was needed for your home. Enjoy the new look of your living room and kitchen! Thank you. Rebekah Clerk, National Customer Service Manager"
Linda H.
May 2012
Overall the experience with Empire Today was very good. The initial sales call was handled efficiently and pleasantly. And though the salesperson did not return our call when requesting more information, it was during the last few days of a big sales drive and he responded promptly after our second call. He was patient when we were deciding what we wanted and in which rooms, and very helpful toward making that decision.The installers were pleasant, efficient, and hardworking. When they were presented with a problem in pulling up our old vinyl flooring, they discussed the options with us and suggested which would be most economical for us. Though it was a long day, we felt that the installers were making good use of their time and doing their best for us.
Response from Empire Today�
"We’ve read your review, and we’re thrilled to know that you had a positive experience. We want our customers to enjoy world-class service throughout the entire home improvement process, so we’re happy to know that the sales rep and installers were helpful and accommodating in meeting your specific needs. Enjoy your newly renovated home! Thank you. Rebekah Clerk, National Customer Service Manager"
Rebecca R.
Mar 2012
They were wonderful. I was going to have one bathroom done and then they told me that the size of the sheets that the floor came in, they would have enough to use them for the second bathroom. So I didn't have to pay extra for the materials. I rate them very highly. I would use them in the future if I needed to.
Response from Empire Today�
"Thank you for sharing your experience. We’re dedicated to providing outstanding customer service, so it’s always wonderful to hear feedback from satisfied customers. Enjoy your newly renovated home! Rebekah Clerk, National Customer Service Manager"
Teresa C.
Dec 2011
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Response from Empire Today�
"We’re so happy that your installation went well and that you’re enjoying your newly renovated home! We always want our customers to be satisfied with their entire experience, so please feel free to contact us if you have any questions or concerns at 888-588-2315 x4195 or email us at [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"
WENDY P.
Mar 2011
They were excellent and they did carpeting through out my house and they did a very good job. They came on time, did it quickly and we have had no problem with it. The carpet is holding up very well. I don’t remember how much I paid them but I got good value for what I paid. They were very good. If I need them in the future I will use them.
Jane K.
Jul 2008
It went well. Someone came to measure and give an estimate. They did what I asked, and it looked neat and efficient. It took them all day to finish.
MARY G.
Jul 2008
The installation was just outstanding. Ive had flooring and I know when flooring goes "bad".
HELENE T.
Jun 2008
They were prompt and moved furniture. We are very happy and have no complaints. They were efficient, friendly and professional.
CHRISTINE D.
Sep 2007
Same as above.
MELISSA C.
Sep 2007
The sales representative was a little to high pressure when setting installation date. I understand it is next day installation but being a single person with a full time job that is not always possible and he did not seem to understand I just couldn't call somebody to be there for me. After much debate and my frustration he finally set up a Saturday installation for me. The installation itself went quick and painless, except the installers were an hour late.
KATHY E.
Aug 2007
They did good work, but I didn't like that the bid wasn't broken down into three sections (how much per square yard for carpet, pad, and labor). They seemed very expensive. We rushed into the projects without taking any other bids.
Response from Empire Today�
"THANK YOU FOR BRINGING THIS TO OUR ATTENTION. TOTAL CUSTOMER SATISFACTION IS IMPORTANT TO US HERE AT EMPIRE TODAY. WE TAKE CUSTOMER FEEDBACK VERY SERIOUSLY AND WE ARE ALWAYS STRIVING TO IMPROVE THE CUSTOMER’S EXPERIENCE. WE HAVE REVIEWED YOUR POSTING AND WE WERE NOT ABLE TO PROCESS THIS COMPLAINT BECAUSE OF THE LACK OF INFORMATION WE HAVE FOR YOU. IF YOU WOULD LIKE TO SPEAK TO ONE OF OUR CONSUMER AFFAIRS AGENTS IN REGARDS TO YOUR CONCERNS, PLEASE CONTACT US AT 847-583-3000 AND ASK TO SPEAK WITH THE OFFICE OF THE PRESIDENT."
Marguerite M.
Jun 2007
The overall experience was satisfactory. The Empire representative came to the house to show samples and take measurements. She seemed reluctant to bring in very many samples. From the three that she brought in, I did select one. The Empire representative would not give me a "per yard" price. She told me that she was only given the total amount when she called in. I wanted the "per yard" price because that is how other companies I had contacted provided pricing. I was desperate because my house is for sale, and I needed the carpeting replaced right away. When the installers came the next day, they told me the measurements were 30 yards short of the required amount. However, Empire honored the quoted price and "made things right". The installers did a wonderful job laying the carpeting. Seams are not visible, and the installers were careful with freshly painted walls.
Licensing
State Contractor License Requirements
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FAQ
Empire Today� is currently rated 4.3 overall out of 5.
Empire Today� accepts the following forms of payment: CreditCard
Yes, Empire Today� offers free project estimates.
No, Empire Today� does not offer eco-friendly accreditations.
No, Empire Today� does not offer a senior discount.
No, Empire Today� does not offer emergency services.
No, Empire Today� does not offer warranties.