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The Cleaning Authority - St. Charles
Maid Service, Post Construction - Clean-up, Ducts & Vents - Clean,
About us
The Cleaning Authority Franchise of the Year 2014 our Award Winning House Cleaning Services, with approximately 40 employees, no sub-contracting. Payment in cash, checks, debit and credit cards accepted. Discover, MC, Visa and American Express. See our website www.thecleaningauthority.com/stcharles for details on our Rewards Program and to learn more about our services.
Business highlights
22 years of experience
Services we offer
ALL FEE BASED UPON ESTIMATED TIME IN THE HOME. Currently we do not offer "one time only" cleaning frequency., BI-WEEKLY, EVERY 4TH WEEK, INTERIOR HOUSE & SMALL OFFICE CLEANING, WEEKLY
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.536 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 14% | ||
| 8% | ||
| 6% | ||
| 0% |
Showing 1-25 of 36 reviews
TomandCheryl H.
Nov 2016
Wasn't cleaning my own house.
D
Aug 2016
unknown
Kathy S.
Jul 2016
It started out good. I even recommended them to friends. After a couple months it went downhill fast. One thing is the house does not smell clean when you come home. They use hydrogen peroxide I think to clean. Your toilets develop a ring after a few days. We have had opur house cleaned for years by others and our last person we loved retired. Since The Cleaning authority took over our bathrooms toilets started getting rings and water stains on the inside after a few days-never had a issue before .We have a nice all tile shower where we leave the door open when done to and run exhaust fan when in shower. Our nice tile shower was never cleaned properly and mold developed across entire bottom and running up inside corners, again never had this happen before this. I called the Office manager who by the way has a very arrogant take it or leave it attitude when you speak with her. I told her the issue and she had the Owner call me. He basically said it was my fault because he found a seldom used squeegee hanging and saw mold on it which basically told me they never cleaned that either. he basically went on to tellme "He has 700 customers and he has never had a complaint." He instructed me that i needed to get it recaulked and that the mold was behind the caulk and they had nothing to do with it. We have epoxy grout and have very little caulk and we basically don't need it all but they did it anyway when we built the house . I let it go and didn't pursue it as I could see I wasn't getting anywhere. I was not asking for money just that they let it happen and I expected to fix it. Not happening! I continued on to see if things would improve, they did not. I had to have them come back 2 or three times. One time they completely forgot to clean the bathroom. The other time I came home and the laundry room sink was filthy with debris laying in from when we landscaped outside and washed our hands. Bottom line is they have a arrogant person as an Office Manager(Family Friend) and they also have a hard time accepting they cause any damage.
Sandra F.
Jan 2016
They're on Angie's List. They come every two weeks. It's kind of iffy. They're not good in their cleaning. They could be a little more thorough.
Response from The Cleaning Authority - St. Charles
"We are sorry to read your review where you could not rate us an A on "responsiveness" as we endeavor to reply to 100% of all inquiry about our service via inspection, email or phone call. We deliver an email reminder prior to each cleaning day and I would be very interested in how we can raise our ranking in your mind to an "A". As well, we have very high retention of employees as a result of paying more than our competitor's, offering paid holiday's and paid vacations. With that, our expectation is that they will provide our customers "A" grade cleanings. You used the term "ify" so we are very interested in learning more as we have no record of complaint or comment logged over the period of service with 25 cleanings. Team 5 generally gets excellent remarks and they too are interested in your feedback. Of course you can communicate with us through the Angie's List review process, however we offer a direct phone line at 636.922.4302 to speak live with us during normal business hours Mon-Fri or if you prefer you can email us at [email protected] and we also provide an on-line survey at www.thecleaingauthority.com/stcharles where you have an account. All of those lines of inquiry are addressed by our staff of three full time Quality Coaches who will discretely assist the team in getting us to an "A" and reducing all doubt that you can grade us as the best cleaning service in the area, bar none. We are human and cleaning is very subjective. Each customer has a different perspective, so we offer many avenues to fully understand individual expectations. 98.5 times out of 100 we are able to adjust and earn an A. If you have any questions, please contact us directly. Sincerely, Tom Gleich, Owner"
Marilyn M.
Jul 2015
.
Response from The Cleaning Authority - St. Charles
"Thank you for the feedback and rating. We also appreciate you allowing us to be of service in your home 4 plus years. We trust that when we "on our game" you were pleased and if we "stubbed our toe" we made it right by you. We genuinely clients such as you! Respectfully, Tom Gleich Owner"
Larry M.
Jul 2015
unknown
Response from The Cleaning Authority - St. Charles
"We appreciate the feedback and rating. Be sure to join our Rewards Program at www.thecleaningauthority.com/stcharles where you can provide us with feedback from home or office, see your schedule into the future, and earn Free Cleans. We look forward to a long, mutually beneficial relationship and thank you for the opportunity to be of service in your home!"
Pamela S.
Apr 2015
unknown
Response from The Cleaning Authority - St. Charles
"[member name removed], we have three independent offices in the St Louis metro area. You have sent this to the office in St Charles and we do not show your home in our records. You may want to call the office you are dealing with and update this review for them. You can find them at chesterfield.thecleaningauthority.com if you need their contact information."
Frank C.
Apr 2015
unknown
Response from The Cleaning Authority - St. Charles
"I appreciate the opportunity to reply in this forum, however you can contact us directly by phone, email or on-line with a discrete survey about your cleaning at anytime. This contact information is left at your home with every cleaning!! We have cleaned your home 179 times over 8 years, with no record of complaint from you, so if you are not able to give us an "A" for quality we certainly would be interested in learning more as to why? I will have an Quality Coach contact you directly to ask about this rating. Relative to the C grade on pricing, over the 8 years of service we raised your price from $84 to $87 in 2009 with no other price increases even though cleaner wage increases, insurance costs, gas, inflation over those 6 years would indicate much higher prices. You can reply here, call us at 636.922.4302, write to us at [email protected]. You can go on-line at stcharles.thecleaningauthority.com to write a review and sign up for our MyTCA Rewards program to earn free cleans. We hope we can learn more from you to earn an A grade as we view anything less as a disappointment. Tom Gleich/Owner"
Charles M.
Nov 2014
While I appreciated their services initially. They ruined my Bruce Hardwood floors. I always left the Bruce Hardwood floor cleaner out for them to use. However , my floors rapidly deteriorated in appearance. It became clear they were using water instead of the cleaner. I never saw anyone else's floors deteriorate like mine until I walked into a new friends house. Her floors looked as bad as mine. Turns out hers deteriorated while using The Cleaning Authority also.
Response from The Cleaning Authority - St. Charles
"Are you sure you were using The Cleaning Authority to clean your home? I have searched our data base with your name and your street address and nothing comes up. At The Cleaning Authority we bring all our own supplies OR we are happy to use Bruce Floor cleaner with the customers request. Your claim is something I would like to explore as I am not aware of this as the owner. You can contact us at 636.922.4302 to discuss. Again, maybe the account was in a different name or at a different location, please clarify!!"
CHARLOTTE E.
Jun 2014
unknown
Response from The Cleaning Authority - St. Charles
"Thank you for the opportunity to be of service in your home. We greatly appreciate the kind words of feedback to us as well. Within your MyTCA account you can join our new MyTCA Rewards program where you will earn points towards free cleans with each clean. Additionally, you can earn free cleans with every referral that signs up for on-going service! Our way of saying Thank You! We look forward to a long term working relationship with you in your home. Best Regards, Sue & Tom Owners"
Monica S.
Jun 2014
The Cleaning Authority are reasonable. They get back with me and the house cleaners are on time. They are here when they are say they are going to be here and I get a reminder notice the business day before.
Response from The Cleaning Authority - St. Charles
"Thank you for the opportunity to be of service in your home. We greatly appreciate the kind words of feedback to us as well. Please set up your MyTCA account with us on-line at stcharles.thecleaningauthority.com where you can continue to provide feedback as you feel appropriate. Also, take the time to join our MyTCA Rewards program where you will earn points towards free cleans with each clean. We look forward to a long term working relationship with you in your home. Best Regards, Sue & Tom Owners"
Ran D.
Jan 2014
During each service, two women cleaned our home in a thorough and timely manner. Sue, who is very efficient and courteous, has cleaned our home since beginning the company's service.
Response from The Cleaning Authority - St. Charles
"(removed member name), Thank you for letting us be of service in your home all these years. We greatly appreciate the kind words and I shared them with Sue and Beverly. I am happy to see you are in our Rewards program. Share your experience with a friend or neighbor and if they sign up for service you will earn a free clean! All the best, Tom, Sue, Kathy & all the employees at TCA!!"
Angela M.
Aug 2013
I am so please with The St. Charles Cleaning Authority! Initially, I was skeptical about having a team come into my house since I had only experienced a cleaning lady previously. Wow! These teams are very well trained, efficient, and extremely friendly. Best of all, each team has a different flair... it's fun to come to a clean home and see their special touch on maybe how the bath towels are hung, or how the toilet paper end is tucked, a pattern vacuumed on the ultra suede sectional, or their creative arrangements of the decorative pillows on the bed. Sue, Co-Owner, was very professional and efficient when she came out for the the estimate. Kathy sends me a friendly email reminder the day prior to their visit to let me know about when the team will arrive. Melinda, the Quality Coach, will occasionally pop in on clean day to check on the team's performance. After a The St. Charles Cleaning Authority visit, my husband, the kids, the dog, the house and I all say "Ahhhhhhhh! That's nice!"
Response from The Cleaning Authority - St. Charles
"This is truly, one of the nicest reviews we have ever received! Thank you for the opportunity to be of service in your home. All of our employees work hard every day to deliver on our promises. We want you happy for as long as you continue with us, so at any time please call us, email us or go on-line to review us. Your feedback is always welcome and appreciated, especially these kind words. The ladies work hard for our customers and do not always hear the positive's. We will certainly share this with the team!! Don't forget, for Angie's List subscribers with going cleaning service, our promotion is your 6th clean at no charge, so let Kathy know when you are ready to take advantage of that coupon. All the best, Tom & Sue"
Frank C.
Aug 2013
The girls are very cordial and do good job.
Response from The Cleaning Authority - St. Charles
"Hello, Thank you for letting us be of service in your home. We want to earn an A grade from you and we offer multiple ways for you to provide feedback to us. Your Team Leader is anxious to please and will respond to any notes you wish to leave us. You can go to our website at stcharles.thecleaningauthority.com to provide feedback as well as join our BRAND NEW Rewards program. You can email us at [email protected] and one of our Quality Coaches will discretely work with the team to better meet your expectations, or you can call us anytime! Again, we want to earn an A and we appreciate the opportunity to be of service. Tom & Sue"
Kent C.
Jul 2013
Repeatedly did not do a good job of cleaning. Had to call company to bring second team to clean behind first. Not clean after finishing on subsequent visits (dust, floors). Originally found company as advertised in Angie's List periodic publication. Very disappointed.
Response from The Cleaning Authority - St. Charles
"[Member's name removed], We do wish you would reconsider the “D” grade for quality. We do not see many of those and do not think it represents the overall cleaning in your home over 6 cleans. Cleaning a home can be somewhat subjective and as with most cleaning services in the area our guarantee is that we will return the next business day to correct any issues relating to a customer’s satisfaction. We have been open 9.5 years, earned Angie’s List Super Service award in 2012, and earned The 2012 Top Performer award given to the top 10 percent of all Cleaning Authority offices. We have also earned their Mark of Excellence award for the past 8 consecutive years for excellent customer retention. We clean for over 600 clients and performed over 13,000 cleans last year with a 98.5% satisfaction level, however we know we cannot make everyone happy. As a result we offer direct phone, email and/or on line surveys to communicate feedback whether it be good, bad or downright ugly. If we have someone with questions, comments or concerns, we have full time inspectors on staff to address those concerns. We were somewhat surprised to see the “D” grade for quality since your email sent to us to terminate the services indicated something else (see below). We appreciate the fact that you allowed us to clean 6 times, taking full advantage of the free 6th clean per the Angie’s list coupon. We are sorry we could not continue to provide service in your home."
Dennis G.
Jan 2013
We are now on the 3rd monthly cleaning. Since we have experienced 3 different cleaning crews the results varried. The 2nd crew did an excellent job, the first and 3rd visits were still good. We will continue with their monthly service.in
Response from The Cleaning Authority - St. Charles
"Hello, Thank you for letting us be of service. We want to earn an A grade from you and we offer multiple ways to discretely provide feedback to us. You can go to our website at stcharles.thecleaningauthority.com to provide feedback and join our BRAND NEW Rewards program. You can email us at [email protected] and one of our Quality Coaches will work with the team to better meet your expectations, or you can call us anytime! Again, we want to earn an A and we appreciate the opportunity to be of service. Tom & Sue"
Monica S.
Nov 2012
The Cleaning Authority has cleaned my hjouse now 4 times. I like the fact that the first 2 cleanings were more in depth. Subsequent cleanings rotate through the house and do more extensive cleanings in a partiicular area.
The crew that cleans my house have been great. They have been working with me to accomplish the things I want for my house.
The crew that cleans my house have been great. They have been working with me to accomplish the things I want for my house.
Response from The Cleaning Authority - St. Charles
"Thank you for allowing us to be of service in your home. We want to earn an A grade and keep you happy. We know there are many choices to having your home clean so we strive to hire and retain the best employees. We pay better than all our competition, along with several employee benefits to retain these great people. Our goal is to treat our employees better than the rest so that they will treat our customers with respect and consistency. Visit our website at stcharles.thecleaningauthority.com to provide us discrete feedback and join our BRAND NEW rewards program. Thank you again for the positive remarks, that makes us smile. Tom and Sue"
Paul T.
Oct 2012
unknown
Response from The Cleaning Authority - St. Charles
"Thank you for trusting in us. We appreciate the kind words and look forward to another opportunity to shine! We decided to move in a "green cleaning" direction back in 2008 simply because of the number of drains we clean in all of our homes every week. That said, we are happy to use any products our customers choose to provide. We appreciate your position on this as well. Again, thank you for the positive feedback! Tom and Sue"
Geraldine A.
Aug 2012
Everything went well.
Response from The Cleaning Authority - St. Charles
"We understand that we live in a competitive world, however we also compete for the very best employees by offering the highest wages of any cleaning service, paid holidays, earned PTO, and healthcare benefits and recognition for excellence. We greatly appreciate the opportunity to be of service in your home! Tom"
Jody S.
Aug 2012
They did an OK job. They did not dust the floor between the slats of the stairway.
Response from The Cleaning Authority - St. Charles
"Member, we want you satisfied with every clean. Please do not hesitate to contact us via phone, email or with our on-line survey to let us know if we ever let you down. Thank you for allowing us to be of service in your home. Tom"
MICHAEL J.
Aug 2012
The workers are friendly and courteous, and they do a fairly thorough job when cleaning.
BARBARA M.
Aug 2012
The Cleaning Authority is dependable, friendly, and does a beautiful job.
Response from The Cleaning Authority - St. Charles
"We understand that we live in a competitive world, however we also compete for the very best employees by offering the highest wages of any cleaning service, paid holidays, earned PTO, and healthcare benefits and recognition for excellence. We greatly appreciate the opportunity to be of service in your home! Tom"
ROBERT B.
Aug 2012
I have used The Cleaning Authority for nearly 2 years. They are always prompt and dependable, and they confirm appointments in advance which I really appreciate. The only slight downside is that the same people haven't been doing the cleaning, but I am happy overall with the service.
Maynard H.
Aug 2012
Everything is going well. They are very efficient and trustworthy people, and they know just how I like to have the house cleaned. I have worries about leaving them alone in the house.
Response from The Cleaning Authority - St. Charles
"We greatly appreciate the opportunity to be of service in your home! Thank you for the kind words of encouragement. Tom"
Margaret E.
Aug 2012
I have been very pleased with the company. They call ahead to confirm appointments, they show on time, and they do very thorough work.
Response from The Cleaning Authority - St. Charles
"We greatly appreciate the opportunity to be of service in your home! Thank you for the kind words of encouragement. Tom"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
The Cleaning Authority - St. Charles is currently rated 4.5 overall out of 5.
The Cleaning Authority - St. Charles accepts the following forms of payment: CreditCard
Yes, The Cleaning Authority - St. Charles offers free project estimates.
No, The Cleaning Authority - St. Charles does not offer eco-friendly accreditations.
No, The Cleaning Authority - St. Charles does not offer a senior discount.
No, The Cleaning Authority - St. Charles does not offer emergency services.
No, The Cleaning Authority - St. Charles does not offer warranties.