Total Comfort Heating Air Conditioning LLC

Total Comfort literally broke my perfectly working furnace and wants me to pay for a new one. They came over for a tune up on a perfectly working furnace and it never came on again. These people are scam artists. Use literally any other company. Also the 2nd person they sent over was not wearing his mask properly. Do not do business with these people.

The service was good, very good company, been using for over 14 years already.

AC fixed with modest charge. Regular checkups and maintenance carried out efficiently and thoroughly at modest cost. I highly recommend this company.

The installation was fine. It was installed 1/24/18. However, this Sunday thermostat quit working. I called the Company that installed it and was happy they could come out to fix it. Sunday was a hot day. It turns out there was nothing wrong with the thermostat, a couple of wires coming in the furnace from the air conditioner were burned and blew fuse. They repaired the problem and I paid them thinking Total Comfort would reimburse me, since it was there fault. Evidently I should have paid the show up fee to the company that came out to fix the thermostat, send them on their way. Call Total Comfort and wait in the heat for them to come out and fix the melted wires that caused the problem. Of course It should be okay with me because the lady did tell me to have a blessed day after she refused to work with me.

We bought our AC and Furnace from Total Comfort about 7 years ago. That experience was a good one. I thought Total Comfort had educated me well on the products available for our house. In fact we were sold on this specific AC unit based on having the best warranty as well as efficiency and accepted the extra cost this added. However what was never mentioned when making this substantial purchase was an available maintenance program. Now 7 year after the purchase the capacitor goes out. Luckily, we think, we have a 10 year parts warranty. However we are told the warranty is void. The Total Comfort service employee translates one part of a sentence in the warranty that mentions "improper maintenance" as actually meaning that we need to have someone come out from Total Comfort every year to look at our AC for the warranty to remain good. So who is to say if maintenance is once a year or twice a year or what? I guess that answer is Total Comfort. It seems Total Comfort is the official translator of it's own products warranties. Very convenient. If Total Comfort is going to use their products' warranties as sales tool they should at the very least offer their customers the opportunity to stay within the parameters of that said warranty. Instead by being negligent from the initial sale they set up the service staff to be the bad guys. And by the way the employee that came to fix our AC played that role to a T. On top of the $50 for him to come out he reminded my wife as she was talking on the phone with me about the warranty that we are still being charged his $25 per 15 minute rate to have our conversation! Nice. And to tighten the screw a little bit more he refused the $30 off service coupon that was/is being promoted on the Total Comfort website because it was expired! So beware of Total Comfort. The company is undermining the quality of the products they sell at the cost and inconvenience of the customer.

I had Total Comfort install brand new central a/c and furnace. Their price was very good, the technician was professional, and the installation was fast and great! Bill was very nice and helpful throughout the process, which only took a few days from quote to project finish! I would highly recommend this company.

as expected

It went well. They installed the system in a timely manner and answered my questions.

They charged a lot. They did the best they could. I think if I would have spent more money and went with a different person I would have gotten a different result. I would not use them again I would upgrade. I would also ask more questions about the unit.

Fast and thorough.

They did an excellent job and their prices were very competitive as well. We would definitely use them again.

It's done every year. We're on a contract to do annual maintenance spring and fall. It's a good deal. 

The guys that come out are easy to deal with. The area is clean.

Yep. I use them every year.

It took about an hour to complete the work. They left the area very clean. They do very good work, they're professional and answer all of your questions.

I have been using them for 6 years. I wouldn't of used them again if I didn't like them.

.

Came on Saturday 2/25 to find out problem,came back and had it fixed on 2/27!

The scheduling went well, the professionalism was fair. I don't believe they did a thorough job checking the furnace. 

They did clean out the AC unit.

We were very pleased with Total Comfort Heating Air Conditioning LLC. Yes, I would use this service provider again.

They did it in two separate trips.

He was reasonable about it. He was very professional and friendly.

unknown

unknown

unknown

unknown