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Sure Lock & Key

About us

Full Service Locksmith Company Serving The St Louis Area For Over 50 Years. We Are Members Of The Associated Locksmiths Of America And The Better Business Bureau. We Are Bonded And Insured And Offer A One Year Warranty On The Products We Sell. 10% Discount For Angie's List Members PREFER PHONE CALL OVER EMAIL OR EMAIL US AT [email protected] (please do not send a message as we do not check that often)

Business highlights

Emergency services offered
61 years of experience

Services we offer

Automotive and Safe Sales, Commercial, Full Service Locksmith Company to Include Residential, Service and Installation. Make and Program Most Any Automotive Key or Remote on the Market Today

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.9177 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
3%
3
1%
2
1%
1
1%
Showing 1-25 of 177 reviews
Jennifer L.
Jan 2020
5.0
Yes, I recommend this pro
$100
Russ was great. He called to let me know he was on his way and kept to the timeframe promised. He easily diagnosed the issue and gave me two ways to resolve it so I could choose and keep the cost down. In addition, I have two dogs that were running around and he was patient and careful with them. I would definitely hire them again!
Response from Sure Lock & Key
"Thank you so much for your kind review. We really appreciate you taking the time to let us know that Russ did a good job and was respectful of all the members of your household."

Christine W.
Jun 2019
5.0
Yes, I recommend this pro
$160
Russ, the technician was a kind and polite gentleman. He was knowledgeable and worked to perfection! Everything was done in a quick and precise manor and he went above and beyond to make sure each door latch and knob was working perfectly before he finished. It is hard to find workers as conscientious as Russ these days. My hat goes off to him! My experience from the first call for the appointment to the prompt arrival time was exceptional. Sure Lock & Key is a class act company! I highly recommend them!
Response from Sure Lock & Key
"Thank you so much for your kind review. Russ is truly a great locksmith and a great person. He reflects everything that we stand for as a small business!"

Mark D.
Feb 2019
5.0
Yes, I recommend this pro
$135
Having the new key made was quick, painless and reasonably priced.
Response from Sure Lock & Key
"Thank you so much for taking the time to give us an "A" rating. We really appreciate it!"

Brian H.
Oct 2017
5.0
Yes, I recommend this pro
$92
He showed me how everything went together and what he needed to do to adjust it. He also gave me tips on keeping it secure.

Diane S.
Mar 2017
5.0
Yes, I recommend this pro
$137
Super - Russ made a big difference in how the locks work!
Response from Sure Lock & Key
"Thank you so much for taking the time to leave us a review. We will have to say that Russ is an expert on vintage locks. Glad everything is working properly. Kind Regards, Sure Lock and Key"

Susan L.
Feb 2017
5.0
Yes, I recommend this pro
$125
They were able to adjust the strike plate so that an additional lock wasn't necessary which saved me money. They also quickly rekeyed everything so that one key works for everything. Wish I had called them sooner. Very pleased with their work.
Response from Sure Lock & Key
"Thank you so much for your positive review. We appreciate that you took the time to let us know we met your expectations! Thanks again, Marti and Kevin Sure Lock and Key"

Susan A.
Aug 2016
4.0
Yes, I recommend this pro
unknown

Kristin R.
Aug 2016
5.0
Yes, I recommend this pro
$118
Technician was punctual, friendly, and completed the work quickly. He also offered some advice for future improvements to a couple of the older doors to improve operation. Excellent job.

Jane A.
Jun 2016
5.0
Yes, I recommend this pro
$215
I could not have been more impressed. I'd been told by 2 people that the lock mechanism couldn't be fixed and now it works like new. He was efficient, pleasant and did a really great job!

Kelly W.
Apr 2016
5.0
Yes, I recommend this pro
unknown
Response from Sure Lock & Key
"Thanks [Member Name Removed]! We appreciate the good review as we always strive for total customer satisfaction! Sincerely, Kevin and Marti"

Stella S.
Mar 2016
5.0
Yes, I recommend this pro
$300
.
Response from Sure Lock & Key
"Thank you for taking the time to give us a review. We really appreciate it and if there is ever an issue or a problem or if you need more work, I hope you will call us again."

Karen F.
Dec 2015
5.0
Yes, I recommend this pro
$75
unknown
Response from Sure Lock & Key
"Thank you so much for taking the time to give our company a review. We value our customer's opinions and always strive for total customer satisfaction. Sincerely, Kevin and Marti Sure Lock and Key"

Cherie K.
Dec 2015
5.0
Yes, I recommend this pro
$100
unknown

HEATHER M.
Nov 2015
5.0
Yes, I recommend this pro
$60
Service man knew what he was doing and seemed to be knowledgeable about different types of locks.
Response from Sure Lock & Key
"We are so pleased that you were happy with our services. Thank you so much for taking the time to give us a review. Sincerely, Sure Lock and Key"

Dina L.
Oct 2015
5.0
Yes, I recommend this pro
$150
unknown
Response from Sure Lock & Key
"Thank for the great review! We truly appreciate that you took the time to post this. Sure Lock and Key"

Mark G.
Sep 2015
5.0
Yes, I recommend this pro
$600
unknown

Tanya C.
Aug 2015
5.0
Yes, I recommend this pro
$65
unknown
Response from Sure Lock & Key
"Thank you so much for the great review, and taking the time to let people know about us. We truly appreciate it and are happy that we did a good job."

Cherie L.
Aug 2015
5.0
Yes, I recommend this pro
$175
unknown
Response from Sure Lock & Key
"Thank you so much for your positive review. We appreciate you taking the time to give us your opinion of our service and look forward to doing business with you again!"

Ann P.
Jul 2015
5.0
Yes, I recommend this pro
$120
Tom did a fine job installing a new and more secure lock on our front door.  We particularly liked that he did not "up sell" us by trying to sell us something we didn't need.  More specifically, he explained why the current lock on the back door was perfectly good.   And so we ended up spending less on the project that we anticipated.  This is the kind of professionalism, in my opinion, that leads to long term trust.  In other words, we'll definitely use Sure Lock & Key in the future.
Response from Sure Lock & Key
"WOW! Thanks for the great review. Tom went from being an apprentice locksmith to a full locksmith in record time and we are so happy that he has embraced our way of doing business, which is excellent service at a fair price. We look forward to doing business with you again."

MIchael K.
Jul 2015
5.0
Yes, I recommend this pro
$200

I did a botch job installing a new latch and bolt lock assembly on the front door of my home.  A few days after I installed it, it fell apart (that was late Saturday night).  I headed back to the hardware store early Sunday morning only to learn that they do not sell (off the shelf) door latches and locks that fit the width of my door.  So, not wanting to have no door knob or lock on our front door, I decided to find someone to fix my handy-work and Sure Lock and Key called me back shortly after I left a message.  I gave the details of the saga of my botched install job, the brand of lock I had purchased, etc.  A couple hours later, he showed-up with a new new bolt lock of the same brand and that matched and fit in with the style I had purchased, and re-installed the entire thing (with some other parts he brought and with the newer upgraded bolt lock (including doing some drilling on my door)) in 15 minutes flat.  He completely vacuumed and cleaned up the area after the drilling.  My wife and I truly appreciated the fast and high quality service.  It was pricey as a Sunday emergency call, but the quality, professionalism and service was top notch. 



Richard H.
Jun 2015
5.0
Yes, I recommend this pro
$100
unknown

Beth M.
Jun 2015
5.0
Yes, I recommend this pro
$350

Thorough and knowledgeable locksmith.  Took his time to tell me all the options to make colors and styles match the homes architecture/design and keep our family safe.



Judith T.
Jun 2015
5.0
Yes, I recommend this pro
.

Patty K.
Jun 2015
5.0
Yes, I recommend this pro
They did an awesome job. They changed my door locks. He was quick and he was very sociable.

Phyllis C.
Apr 2015
1.0
$100
I called a couple days later and spoke to someone in the office and told them that the keys were very rough and I coluld hardly get them in or out of the lock. The response was, Russ the installer  has been doing this for years and never makes a mistake. He did not offer to fix the keys. I asked them to fix the keys and just wanted them to make the keys right. I have put up with the rough keys since last December when the work was provided until a few weeks ago. I have called their office four times and left a message for Russ the service provider to call me back. Russ did call me early in the morning and I was still asleep and asked him to call me back later. When I did call back and left messeges again, I was told to call him back early in the morning.  This is a big problem for me and was told that Russ is only in the office early in the morning. The person on the phone that I have spoke to is very rude, arrogant and unprofessional.  I want them to just fix my keys so I can get them in and out of the lock easily.  This is exteemely poor customer service.
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Showing 1-25 of 177

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Sure Lock & Key is currently rated 4.9 overall out of 5.

Sure Lock & Key accepts the following forms of payment: CreditCard

No, Sure Lock & Key does not offer free project estimates.

No, Sure Lock & Key does not offer eco-friendly accreditations.

No, Sure Lock & Key does not offer a senior discount.

Yes, Sure Lock & Key offers emergency services.

No, Sure Lock & Key does not offer warranties.