Sure Lock & Key

Russ was great. He called to let me know he was on his way and kept to the timeframe promised. He easily diagnosed the issue and gave me two ways to resolve it so I could choose and keep the cost down. In addition, I have two dogs that were running around and he was patient and careful with them. I would definitely hire them again!

Russ, the technician was a kind and polite gentleman. He was knowledgeable and worked to perfection! Everything was done in a quick and precise manor and he went above and beyond to make sure each door latch and knob was working perfectly before he finished. It is hard to find workers as conscientious as Russ these days. My hat goes off to him! My experience from the first call for the appointment to the prompt arrival time was exceptional. Sure Lock & Key is a class act company! I highly recommend them!

Having the new key made was quick, painless and reasonably priced.

He showed me how everything went together and what he needed to do to adjust it. He also gave me tips on keeping it secure.

Super - Russ made a big difference in how the locks work!

They were able to adjust the strike plate so that an additional lock wasn't necessary which saved me money. They also quickly rekeyed everything so that one key works for everything. Wish I had called them sooner. Very pleased with their work.

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Technician was punctual, friendly, and completed the work quickly. He also offered some advice for future improvements to a couple of the older doors to improve operation. Excellent job.

I could not have been more impressed. I'd been told by 2 people that the lock mechanism couldn't be fixed and now it works like new. He was efficient, pleasant and did a really great job!

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Thorough and knowledgeable locksmith.  Took his time to tell me all the options to make colors and styles match the homes architecture/design and keep our family safe.

They did an awesome job. They changed my door locks. He was quick and he was very sociable.

I called a couple days later and spoke to someone in the office and told them that the keys were very rough and I coluld hardly get them in or out of the lock. The response was, Russ the installer  has been doing this for years and never makes a mistake. He did not offer to fix the keys. I asked them to fix the keys and just wanted them to make the keys right. I have put up with the rough keys since last December when the work was provided until a few weeks ago. I have called their office four times and left a message for Russ the service provider to call me back. Russ did call me early in the morning and I was still asleep and asked him to call me back later. When I did call back and left messeges again, I was told to call him back early in the morning.  This is a big problem for me and was told that Russ is only in the office early in the morning. The person on the phone that I have spoke to is very rude, arrogant and unprofessional.  I want them to just fix my keys so I can get them in and out of the lock easily.  This is exteemely poor customer service.

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Russ was a little bit later than the estimated time of arrival, but he called me to let me know that he was running late, and he then arrived in the time he estimated when he called me.
I was very happy with Russ's work.  He did not replace the lock set because it was only the latch that needed replacing.  The antique finish on the doorknob would have made it more expensive and harder to find and it didn't need replacing, so that saved me some money.  The reason the latch was in such bad shape was because of the way it was binding.  That was the result of the door sagging a little at the top and because the strike plates for both the deadbolt and the latch were not quite aligned correctly.  He shaved a little of the metal off of both of those so that it wouldn't bind anymore and put in a much larger screw in the top hinge of the door, because the small screws were not long enough to go into the stud behind the door frame.  That fixed the sagging door.  Now the door closes and latches normally.  I don't have to lean on it to get it to latch or to operate the latch and deadbolt. 
I was so happy with what he did with that door that I asked him to look at my back storm door.  From the time it was installed, it had refused to latch at all.  It closed, but all it took was a push on the door to open it.  It could not be locked and the handle was mostly for decoration because it didn't need to be turned to open the door.  He discovered almost immediately that the problem was, again, that the latch and strike plate weren't quite aligned.  So he trimmed a little of the metal off of the strike plate and the door now latches and locks. 

They've done a great job explaining everything, really courteous, really nice and they were cheap.

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Awesome, worked out a great deal!

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