Reinhold Electric Inc

I really wanted to have a good experience with Reinhold. We’ve used them in the past and they did good work, we thought… recently our garage’s power stopped working, which is fed by a panel on the pole that they installed in August of 2022. We NEVER had a single electrical issue until after that pole was installed which is starting to make sense. A few months ago we began having electrical issues in our house, so we called Reinhold because we thought they did a good job when installing the pole that fell in 2022. The technicians that were out to see what the cause of the electrical issues in the house were said that the lines under ground were corroded (which may have been true), so we accepted to let them fix it. They hand dug by the electric pole, buried conduit and ran new wire to the house and everything seemed to be fine until we recently started having issues with the electric in our garage. The location where they dug and buried the conduit for the wire going to the house is in a very close location to where the conduit goes for the wires going from the pole to the garage. I called for an estimate and was told $5,000 worse case scenario which may be understandable considering that would include cutting asphalt, trenching, new conduit, new wire and labor so I get that. Upon receiving this news I decided to just take care of it myself. I went to the building department for our county to take the test to do residential electric work, paid for the permit to be pulled, had everything cleared with Missouri 811 incase I needed to dig and bought $700 worth of new wire. I pulled the old wire, saw that there was a break in the wire due to corrosion from water getting in the conduit underground so I started digging right where the conduit meets the pole that Reinhold installed just to see if there was a break in the conduit. Sure enough, there’s a small section of conduit that was crudely placed over where the old conduit underground is and the new conduit where they installed the pole. They had it lightly wrapped in what looks like some kind of landscape fabric (thought it was electrical tape at first). So there was no protection in the conduit against water getting in which was what caused the wire to corrode to the point of no longer working. Mind you, Reinhold is THE ONLY company we’ve had at our house for electrical work since owning the house. When I saw this piece of conduit being very improperly “connected”, I took pictures, and videos and sent them to the estimator who came out to give me a quote for fixing the electrical issue in the garage. He said he would give me a call back after speaking with the technicians that were there more recently to fix the electrical issue with the house as well as the ones who installed the pole in August of 2022. After speaking with them he said that none of them claimed to do that and that their technicians would never do something like that and all these denials of my claim. He then told me that he could come out and fix it for $500-$600 FOR A 3” LONG SECTION OF CONDUIT THAT NEEDED TO BE REPAIRED FROM THEIR PREVIOUS WORK. I am not the type to ask for free stuff from ANYONE, I’m incredibly happy to pay for good service by good people and I thought that’s what we were doing with Reinhold until yesterday. They completely denied the fact that their technicians made a mistake, and didn’t offer to fix the issue or anything. I was told that all of the technicians that have been on our property did not do it and that it would be $500-$600 to fix something they installed incorrectly. I understand if a technician didn’t remember every little detail from a job they did in 2022, but there is no integrity or accountability on their part with this issue. It was either done in 2022 when the new pole was installed or a few months ago when the new wire was put in with new conduit by REINHOLD.

Quick response and job well done within a couple days.

Lady crashed her car into my electrical pedestal in my yard taking out power to my entire house. Called Reinholdt the very next morning and within 2 hours they had a technician at my house taking photos and gathering a materials needed list. An hour after that USIC was there marking utilities. The very next morning at 0700 2 guys were there and began fixing the problem. These guys not only said how high when I asked them to jump, but they also understood I would have to wait to pay them when I got my insurance payment, and it was a non issue to them. Sergio said not a problem whatsoever, we will take care of you, and because they followed through, and did a great job, they have earned a customer for life. Mitch was my tech, and he did a wonderful, clean, and professional job. I want him every time. Thank you guys so much, and I look forward to doing that other job we talked about once this is squared up.

Everything went well from quote to install.

Excellent work. Highly professional.

Very quick and courtious installers. They answered my questions even on other projects they were not working on at the time.

work was done on schedule and quickly (1 hr). I am very happy with the work done.

Jake was punctual and called to let me know about 10 minutes ahead of his arrival. He was able to answer all my questions and had all the needed parts to perform the repairs.

Well. The tech was efficient and knowledgable.

excellent. other electricians told me it was impossible. and they got it done

Excellent service. Technician arrived promptly and was finished with the work within an hour. Clean up was done after the job and the technician even took my old light fixture with him for disposal. Would definitely contact again for electrical work if needed in future.

I’m very pleased with the professionalism and kindness I haven’t received my bill yet

They did a great job great to work with very pleasant answer all my questions and explained everything they was going to do. Installer was very pleasant did a excellent job highly recommend.Was on time and completed within two hours.

Excellent work was completed. Outstanding efficient, knowledgeable electrician.

Ron, our installer, was absolutely wonderful! He arrived on time, was pleasant, and efficient. Ron worked on New Year's Eve, was close to finishing his job, but could have stretched it into the next day. Rather than leaving us "in the dark," he worked until the job was completed that day. We appreciate all the hard work from Ron! We definitely recommend Reinhold for any of your electric needs!

This is the most reliable company that I have ever had the pleasure of using. The electrician (Tim Brislle ) was great, he arrived thirty minutes before expected and very friendly. Great company

Awesome! Three projects long overdue to get fixed. Reinhold Electric made it easy. I have them on speed dial now and will not wait so long to get it fixed. Saturday morning availability was an extra benefit. I will recommend the company to everyone.

Polite, effecient, answered my questions

Friendly and completed what they could get done.

The work was arranged with the company owner on a Sunday, which was appreciated because we were not sure how secure the fixture was. The crew arrived promptly the next morning and worked efficiently to complete the job in a professional manner. The crew communicated well and explained their strategy.

I spoke with Tim who gave an estimate and scheduled work. He not only did not show up, he did not return my call or text. I called to speak to his supervisor the following day Mark apologized and arranged for service the next day. The electrician came on time and replaced a bathroom fan and installed duct work. A ceing fan in our kitchen was falling down so he repaired that. I only gave B ratings on some of the factors because of Tim. Mark and the electrician were great.

Frank was punctual, polite and did a great job before the hour was up. I would definitely hire him again.

I called them because they were highly rated on Angie's List and are well known within South County (St. Louis); but despite calling and speaking to someone twice and also leaving a voicemail, I could not get a call back to get a simple quote even after waiting for 4 weeks. When I spoke to someone the second time, they had my information and could see that I had called before, but it still has gone nowhere.

Excellent, electrician worked with me to come back after I had to purchase a new light fixture.

Quote on new/updated electrical box. Came the day e I called2; prompt, courteous, and helpful information. Will be sending a quote.