PELLA WINDOW & DOOR CO

Pella windows were great, from the time I signed a contract, to when the last window was installed. The men doing the installation were prompt, courteous and very respectful of our family and home. The windows look and function great as promised.

Have used Pella for several years for window replacement,doors and glass sliding door in kitchen and have always been satisfied with the service from the sales representative, Glen to Angie in the office and installer, Sam. All very pleasant and efficiant I would highly recommend them.

For the most part, ok. The first installer team did a real good job but the sidelites for the entry door were not what was ordered. This problem was brought to the attention of the representative that came to do the final measurements and to confirm the order. He was to notify Pella about the issue. I talked to the sales person and she assured me the order would be corrected. It was not, there was a 6 week delay on getting the correct sidelites. At that time the work was completed. When asked about why the original storm door was not re-installed I was told Pella would not install a used storm door on a new product, They did not return the removed storm door. Now I have to pay for a new storm door and either install it myself or pay someone else to install it. The reason for some of the ratings below is the installers were good but the support staff was lacking.

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I found the sales rep David Ferrone very professional and courteous.  He knew his product and was patient when explaining the process of replacing and entry door.
I would recommend Pella  in Maryland Heights to friends and family.

I'm writing this review now (7 years after the job) because of what I consider poor customer service after the sale.  When we replaced our windows, we paid a premium price for their "invisible" screens.  They are really nice and nearly invisible as they claimed.  However, we got a dog 2 yrs after the installation and he promptly shredded 4 of them to pieces.  Bad dog!  We sadly lost our dog 1 year ago and I had decided it was time to get the screens fixed.  When I contacted Pella, I was quoted a price of nearly $700 to repair 4 screens!!!!  I made sure to emphasize that the frames were fine, only the screening material was needed.  They apparently won't just sell me the material but want to remake the whole screens!  I went out and spent $40 on the best match of screening material I could find and a handy little tool to secure the stuff that holds the screen in the frame.  It took me 15 minutes per frame to cut the material and secure it in the frame.  I would have liked to have matching screens in my  living room, but I won't mind when I remember how much money I saved.    I also won't use Pella again for my windows. 

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Product quality is very good and the installation was very professional.  A bit pricey, but worth it.

Everything went as scheduled.  The product is very good and the installers were exceptional.  They did not quit until everything was perfect.  I am very glad we selected Pella.

The windows are okay but nothing special for the price.. The installation was a little sloppy and they forgot to make one screen. It took 6 weeks to get a screen to us. This is the third time I have used Pella and each time I have been less impressed. The first window I loved but I think that this will be my last.

The local Pella store set the appointment for a Saturday, Jake showed on time and was very professional. He was extremely knowledgeable and helpful with recommendations that would best suit the requirements we set forth. His no pressure manner both during the presentation and after was both professional and appreciated. We wanted the time to make certain we were buying the best product for our need, that research took a time. After reviewing consumer reports, Angie's list and the BBB, we purchased the entry and patio doors as well as the replacement windows as presented by Jake.

Quality and workmanship were excellent. Original order was incorrect, but the mistake was found before the work was performed.

/It took 2 days for the work to be completed.  The worker's were very professional and did an excellent job!  One of the windows had a broken part but was fixed as soon as the part was available.  We did not have to pay the final portion of our bill until everything was completed to our satisfaction.  I have nothing but praise for Pella.

I used them because they were running a promotion and they wound up being only $200 more than the other company I got a bid from. They are one of the top of the line door and window companies in the United States. They have an outstanding national reputation and it is well deserved. Their products are top of the line. I did have an issue with them, which to be honest with you I was not going to go out and do a review on them, because I did have some issues that were beyond the local company's control. There are three doors in the slider and I ordered a special kind of tinted glass and when the door came, only one of the three sliding doors had that glass in it, the other had a different color glass. So they had to order replacements for those two, which they ordered right away, they came and they slopped them out and except for timing it was a non-issue to me. They certainly made good on the mistake that was made at the factory with no problem whatsoever. Their prices are on the higher side, just like Andersen Windows would be, they are very expensive but it depends upon what you are willing to pay for the quality that you are getting and I do not think that they are overpriced for what you are receiving in terms of a product. They are a very thoroughly professional cooperation.

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My experience was very good. Something that stands out is their quick service. They were in and out in a day or two. They did 13 windows and it was done in a day or two.

i had been looking for the perfect door for 2.5 years.  i had certain requirements that had to be met before i would commit.  one company had been to my house 3 times and boatloads of phone and emails and they could just not answer my questions or concerns.  then i went to Pella in Sunset Hills, MO.  i met Mike Galba there and he then became my sales rep.  he could answer every question i had.  he came to my house to measure the doors and write up the bid.  it took a short amount of time.  he gave me very detailed procedures of how the process worked from him ordering the door, who would be calling me and why, all the way to the installation.  I had an excellent installer, who would ask me which way i preferred something rather than assuming.  what a blessing that is.  because i can tell you 90% of the time, if they assume or guess my opinion, it is wrong.  Sam the installer never did that.  everyone was courtesy and pleasant to work with. 
yes the doors are a bit more expensive, but after 2.5 years of research, i can tell you 'you get what you pay for'.  the initial doors i was looking to purchase did not have the quality and features that pella doors do, and they were only a little cheaper. 
i plan to go back to pella for some windows and wish now i had went to them when i replaced the majority of my windows.  i truly regret now not doing that.  but for the 2 windows remaining, it will be pella without a doubt.
i love my doors.  everyone comments on how on great the doors look.  also everyone loves how the Pella french door for the basement transformed the whole look and makes it looks classy and elegant. 
if your looking for a door and a sales rep, go to Pella and ask for Mike Galba.

Becuase of Pella's installation quality reputation, we paid about 20% more for Pella windows than a competitors.   Their workmanship was outstanding  We couldn't feel better about that choice.  Their work was so clean we didn't even have to touch up paint around the inside of the windows after they were finished. 
Also, one of the windows cracked a couple weeks after they were installed.  They replaced it expeditiously; no questions asked.

They were great. The price was reasonable. The quality was excellent. They did the job in one day and they cleaned up.

Very well.

Everything was really good and I will use them again in the future.

I liked them all the way. I liked everything about them including the workers and the products. I would use them again.

We would definitely recommend them.  They finished it in October 2010.  Overall we are satisfied them.  We needed clarification when it came to getting permits for the construction.  They do the construction very well but their main service is replacing windows.  They don't do atomic constructions so their process was little bit sticky for the window replacement.  Once we had the permits, it went smoothly.  I guess they look absolutely gorgeous.  We probably talked to four other companies.