Classic Aire Care Inc

I purchased a new AC unit last summer. When firing it up last month, the motor was dead and required a replacement. The motor had to be ordered, and I was told they would cover the cost of the motor (I should hope so), but I'd have to pay for the installation. I feel that, when purchasing a piece of equipment that expensive, one expects both the vendor and manufacturer to fully stand behind their products. Obviously, they did not. I tried to call the service manager to discuss this, but had to leave a message since he wasn't available. No return call. When the repair person came out to do the installation, I also asked him to have the service manager call. Again, no follow through. CAC also schedules for full day windows. For many households, that is simply not manageable. We have jobs, and I think the CAC policy is simply indicative that they are taking their customers' needs seriously. I have no complaints about the service technician that did the repair

I thought I was calling Faszold but apparently they were bought by Classic Aire. The person that came out had zero interest in fixing my hot water heater. Once he saw how old it was he only wanted to sell a new one. I had bought a new AC from Faszold because when the person came out to give me a quote he charged my existing unit which needed replacing. It kept us cool until we could get the new unit installed. He actually tried to help and that is why I spent the 10K on the new AC/Heater from them. The person sent out from Classic Aire (was Faszold) was the complete opposite. He did nothing.

Wonderful! They wore mask, did social distancing, courteous, and did everything I instructed them. Also, they call me whenever they come out, and they send out the pictures via email of whose coming in my house to do the job. So far, I have no complains. I recommend them to other people.

They have been excellent and reliable. I would highly recommend them.

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It was very clean. On price, that is a separate charge. You have choices as to what you choose, and I did choose the cheapest one, that was up to me.

It is a contract that you choose, and I chose the one where they come out usually in the fall for the furnace and in the spring for the air conditioner.

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We've used them for years, back when they were still under another name. It was a three hour job to replace the coil. It seemed to go okay; everything's working fine. The annual maintenance is a contract that you choose. I chose the one where they come out usually in the Fall for the furnace and in the Spring for the air conditioner. I paid the annual maintenance and they did not have to charge for the coil because the company that made the furnace agreed to replace the coil. We've used them so long I'm not really familiar with other places' charges. Their quality of work seems like it's okay. They've always done a good job and we're happy with their service. It's not always the same service people who come out. Sometimes I see the same people, but it's different people. I think they're growing. They're always very neat looking and usually very nice.

excellent service for a complicated installation of Mitsubishi units.

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They've had to come back several times on one issue, they couldn't get the right part, or they ordered the wrong part, we were never really able to determine what the problem there was, but they're attempting to fix it for us free of charge, so I don't have a complaint really.  They figured it out immediately that they had the wrong part, because it wasn't performing, but it's been an on-going issue.

Worker's are very friendly and I would say very professional, but then I wonder why they were unable to recognize which part it is they should have ordered in the first place.  They clean-up well.  I compliment their overall friendliness and responsiveness.  Improvement, pay a little bit closer attention to parts that they order, and get the numbers right.

We have a contract with them. There was just one worker. It took a couple of hours to complete the work. It seems the last time they gave out the service window it was kind of long.

AWFUL ---- AWFUL ---- AWFUL. NOW I HAVE TO PAY ANOTHER SEVERAL THOUSAND TO GET THE BASEMENT CLEANED UP. And the owner has the gulls to call me and threaten to send the cops to collect on his fraudulent invoice!!!! I paid for the same exact service 5 years ago at $305 - I am happy to pay for his services at the fair and reasonable rate of trip fee, one hour of work and what the pump would cost ANYONE, even retail, so they get their markup but to charge $567 for something they pay $200 for when i do all the work to find it??? All because I was in a dyer situation? that is GREED at its best. I DO NOT RECOMMEND THIS COMPANY. WATCH YOUR POCKET.

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Terrible, they were late, noone called before arriving or to let us know they're going to be late. The plumber was great!! The HVAC not so much. The prices way over priced. No communication at all!!

Excellent! They send an email letting you know when the technician is on his way, their name, and what their service truck looks like. I thought that was very neat. The work also comes with a 6-month guarantee so they will come back out for free if anything is not working correctly after being serviced.

They were careful in explaining the system they were recommending and how it functioned.  They had one individual who is the project manager, who is for lack of a better expression, the face of the company.  So, there was one point of contact.  They don't sub-contract their work, it's all in-house.  They were professional in their presentation.

I will use them again when needed.