TruGreen Lawn Care - 5585

It went very good. They were on time, professional, helpful with their suggesstions and they give you a call when there's an issue. We've been very satisfied with their service. They're easy to work with and I've never had any problems with them.

The service they always provided me was great. This year I went online and requested a quote. They called me back in about a minute. After about 30 seconds they just hung up on me. Their service is good, their prices are high, and customer service I just experience was terrible.

I not happy right now. They used the wrong treatment for my bear spot. They still haven't treated it.

They were on-time and called 30 mins before they arrived and did a decent job

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Lawn service application (10/25/16) by Mr. William Mosher left most areas untouched with product. Contacted TRUGREEN Customer Service regarding the problem of the multiple, missed areas. They responded in a timely and professional manner. Applied another application to the missed areas. That particular technician did a great job.

They did a pretty good job getting rid of the weeds. There have been a couple of times that I have had to call them.

We are not happy with them. We will probably get another person for the job.Our lawn does not look good, for the amount of money we spend on it. We had an infestation of some kind of bug, and they wait until the patch of grass was dead, to tell us that we were not subscribed for this treatment.We are not happy, and will be going with someone else this spring.

They have a set schedule.

I just thought that they were middle of the road  just the average they didn't really go above and beyond to wow me but they weren't terrible either I just think their average. They return my phone call and he returned any emails as well. I would tell them maybe a little more thorough with their follow up.

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They put down some spray gut I had dandelions all year and my yard was literally brown for a solid 6 weeks and I called them and they argued and did nothing and were just glad to keep my prepaid $320.00

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They killed three of our trees.
They sold us tree spraying service and killed three of our
beautiful trees with their tree spray.  Of course they denied it,
but those trees were only sprayed by them last summer. 
The Office Manager in the St. Louis, MO office said he
would contact their specialist.  That never happened.
Now, we are selling our home. We will have to cut
down a beautiful 10 year old Cherry tree, a Dogwood
tree and a beautiful Sugar Maple tree.
Don't let them get near your property.  You will
regret it.  We would have sued them but the
attorney fee would likely be more than the amount
we could recover.
They are dishonest and are only interested in
making the sale. Believe it or not, after all that
has happened, they continue to call us for
new service - evidence that they only care for the sale.
They provided the worst (dangerous) service we have ever had.
(50 years).  Don't get near them.  If they presently
service you, drop them.  They don't belong in the market.
Dr. Doyle W. Banks, Ph.D.

We quit using them because they had gone up on their fee. It is always on their schedule. It is not ours. They get you to sign a contract, and then, they come out and do so many treatments per year.  

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I have used them for several years and my lawn looks great.

Everyone compliments me on my lawn. I am very satisfied with them.  They do what they need to do and they are very quiet. They leave information for me on the door and send me an email on any problems that they encountered. They send me a monthly newsletter of new products or treatment process they may have. They are very professional and we have been using them for about 5 years now. They do not leave a mess behind.

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They were good.

They met all expectations.

The tech over fertilized a stripe in my yard. I called to complain and it took 3 weeks for a manager to come look at it and when he did he said it wasn't that bad. Instead of apologizing and not charging for the poor service, they charged me a 7.50 late fee. The service ticket they leave you shows how long they spend in your yard and for me it was rarely more than 5 minutes. I was billed for a treatment that I wasn't even sure they did. When they treat your yard the normally put a bag on your front door with the bill and an explanation of what they did. The last treatment of last year I never got this bag, just a bill in the mail. When I called them on it, they couldn't get a hold of the tech that supposedly did the job because he was laid off for the season and they credited my account. Other than the complete lack of customer service, I thought they did an ok job. I think they could have done better if they spent more time on problem areas instead of just trying to get done.

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