SmithCo Exteriors LLC

Everything went great and we had a positive experience. Mr. Smith (the owner) gave us the bid and went over several window styles (because we needed windows that would look good in an older cape cod style home) and options for pricing and saving money. When it came time for installation, the guys who installed our windows were professional and did an excellent job. They were on the job early and worked until dark to get the job finished (less than 2 days because bad was weather was coming in). I was amazed at how great they worked and made zero mess in our home. I'm extremely pleased with my entire experience from beginning to end and would highly recommend SmithCo Exteriors.

It was a disaster. SmithCo sent a single worker to screen in a second story porch. He admitted that he has never worked on a porch before. The whole porch had to be redone after the work that SmithCo did. We've since replaced the carpeting they provided and we will now need to have the ceiling repainted. The rest has already been repainted. They did no sanding or paint prep work. The exterior wood trim was not sealed prior to getting painted so it warped. The entire project was an utter and complete failure and waste of money.

This is an amendment of a previous review. I originally gave them a Bit because tge siding job and Windows look very nice. I explained then that they started work in Sept. 2014 and didn't finish till the beginning of March 2015. Issues that have occured since they left 1. Our son spent several days scrapping grout off of places it didn't belong in the bathroom they remodeled 2. The Jacuzzi tub did not work, we called Mr. Electric. It was totally wired incpriestly into the junction box and could have caused a fire hazard. Smith contacts DID pay for that fix. 3. There is a leak around a vent pipe from the bathroom through the roof which they incorrectly swalked around the pipe. 4. Today I am having Direct TV put in. Smith contacts simply sided over all the cable wiring which has made the Direct TV installation difficilt.

I didn't have time to shop around but was told they did good work. I think the work was very good. I looked it over at the time and it seemed just right but later it seemed that the outside could have looked a bit better. It seemed expensive to me but that might be the going rate. It took perhaps 8 weeks before they were able to do the job. I think I may have been forgotten at some point because when I finally called them things seemed to get moving. Everyone was courteous and professional.

THE PROJECT WAS STARTED AND COMPLETED IN A VERY TIMELY MANNER.  I WAS CONTACTED BY THE OWNER AND/ OR THE JOB FOREMAN DAILY WHEN THE JOB WAS STARTED. 

BEST OF ALL THERE WERE NO HIDDEN SURPRISES.    THE CLEAN UP AFTER THE PROJECT WAS GREAT.

EVERYONE THAT WAS ON MY PROJECT, WAS EASY TO WORK WITH AND ALL OF MY EXPECTATIONS WERE MET.

Everything went very well.  We had one window that was too hard to open and they replaced it.

Work progressed when agreed upon. A bid was given by Smithco, and that was final price. Clean up was done by Smithco. Craftsmanship was very good. Quality of window product was excellent.

It went very well. Target date as given by Building CO, was close to date.


Flooring Company name was provided, for which was  used by owner.  Excellent job with ceramic tile.


Additional insulation was added above ceiling tile, much appreciated.


Fireplace had to be vented out through roof.  The company providing service was beyond professional.  This provided me with a name for future use in need of fire-place service.

Not well, they were very slow two other houses on our block were finished in the same time period by different contractor in half the time, the owner never came over to check on thework, the husband and wife argued all the time and we were asked for $1,500 more than the contractEd amount because they ran into water damage in the bathroom. We knew they would and covered that with them when we're signing the contract and were assured that was taken into account in the listed contracted price. We were also not given the senior discount mentioned in their Angie's List price.

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well

Contractor started work on the date we requested, and arrived punctually each work day. They did an excellent job taking down the old deck, pouring new footers (old deck had none!), and building the the supporting sub-structure. We requested the new deck be built using Trex (TM) composite materials, and the carpenter was able to quickly put down the new Trex flooring.
We also asked for the existing roof line be extended to cover the entire deck, and the extended roof be supported using decorative, fiberglass columns. The carpenter's excellent skills resulted in in a deck that was transformed from a warped, splintery wooden deck, to a beautiful new deck completely covered by an extended roof line. Vinyl railings were installed between the fiberglass columns, and a ceiling fan was also installed. New gutters and downspouts were added to handle the runoff from the deck roof.
The project took 6 weeks (some delay due to more rain than usual). But, we had the deck up and running for Memorial Day weekend, and are delighted with it all. The new columns add a touch of elegance, and the vinyl and Trex materials give us a deck that is very low maintenance. We are extremely pleased with the work, and the gentleman who did the work.

Excellent product and great work by install crew.  Windows are very nice and fit great.

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Originally we ordered half of our crankout windows in early August 2013.  The owner said it would be 5-6 weeks which would have been first week of September.   By October we had not heard from them and I started calling.  Not very happy with us because windows are never ready in 5-6 weeks but this was October so it was 8-9 weeks.  Finally they came and hurriedly installed them with lots of problems.  But the owner came and took the order for the last of the upstairs windows from my husband.  That was October 2013 and we never heard from them until I started calling again. (since we had put down a hefty deposit).  Finally they scheduled quickly an installment the morning of our spring break trip.  We hung around and then they discovered on of the window screens had a slit in it.  They promised to ship one to us in two weeks.  Fast forward to July (I stopped by Smithco's office and made a complaint....which they promised screen would be in immediately),  August, and end of September.  I finally made one more call and  picked it up myself at the window manufacturer's office last week.  So nope!...Run away fast as you can!  Will use Home Depot for the bottom level windows.

The guy who came out was polite, professional, didn't take lot of my time and sort to gave me an idea what will gonna be the cost. It was fine experience.

This work was done on my daughters house in Springfield MO, I live in St. Louis so I haven't seen this job but my daughter is delighted with the work. I was down there in January and contracted with "Scott" from Smithco Exteriors to do the work because the daughter has to work quit a bit, so I was helping out with the details. It took a little while to coordinate the updates due to the unpredictable weather in March but "Scott" got it all worked out even with my daughter's tight schedule. The job was completed around April 11th.

I recently had my house sided by SmithCo.  After building a house, renovating three houses and managing several rental properties I believe SmithCo has been the worst contractor I have ever dealt with.
I chose two siding styles which retained a bit of the 19th century charm of the current house and was told they would begin as soon as the special order I had chosen was in.  The order came in and I was told they would start Monday.  Monday came and went, as did the next five mondays, during which time i offered them the opportunity to bail out of the project if they so desired.  No, no, we'll be there Monday they continued to assure me.
Finally a Monday came and they beqan.  As far as I could tell things were going smoothly as I left town for a week.  Upon my return they were near done, but the first thing i noticed was they had used the wrong accent siding on the eaves.  I questioned them and was told that they had mis-ordered the accent material, but thought they would use it because i probably wouldn't notice or i would like it as well as what i had chosen,.  i did notice, and i did not like it.  there was a week of discussion and finally smithco said they would reorder.  the reorder, of the correct siding arrived and was installed.
then the siding began to fall off and as i continued to work on the renovation i noticed several things which i questioned.  several pieces of siding were only nailed on with two nails, which mad me wonder about the integrity of the installation when a strong wind came up.  corner vertical strips were spliced, which i had never seen done on a house, that seemed to have been done to save them money as the correct pieces were costlier.  as i worked on trimming out the house i noticed that corner horizontal pieces were done in three different styles, none of which seemed to match and all left large gaps for the entry of water, and as I was told by another contractor an appealing place for the nesting of bees and other bugs.The installation people seemed to range from pleasant to semi-comatose.  their most common explanation was, "it's an old house."  this being one of the reasons during the six week waiting for the start of the project, that i had offered several opportunities for them to bail out.  what they said seemed logical, but didn't seem to match up with the finished product.  One installer looked at me as if i were speaking a Croation dialect known only to deceased Latvians, as i attempted to discuss a large gap in a connection between two corner pieces which i felt was an open invitation for water to get behind the siding.  finally after close to ten minutes he said,  "i've been doing this for fifteen years and i know what i'm doing."  I replied, "I understand, but what is this big gap which seems to be a perfect channel for water to get behind the siding?"  he returned to his comatose state and said nothing else.  i did notice later that he had heeded my suggestion and cut the trim so the water was diverted to the outside instead of the inside.
i am still not sure that the entire house had the required foam backing or that it is nailed properly.  there are still areas where you can grab a piece of siding and flex it more than i think a nailed piece of siding should flex.  i have not another contractor on the site who hasn't asked, "who did the siding?"  When i tell them they have all answered that there are certainly some problem areas and we see this a lot with this company."
so it is a definite, i would never use, or recommend SmithCo for a siding job.  i don't even feel comfortable rating them, since there is not a number negative enough for that rating.

I was given an estimate of 2 weeks to get all the work done. It took almost three months. The main worker had help in the beginning but he was not reliable and they either fired him or took him off my job a short time after starting. That left the one man to do all the rest of the work. They never got him any more help. He was very very nice and polite but I did have to complain a couple of times when there wasn't any work being done for several days. The owner claimed he didn't know that was happening. They took him off my job to work on another one and I thought that was wrong and unfair to MY time frame. The house looks beautiful and the work seems to be good but considering when it was finished it has been too cold to check it thoroughly. I have another company coming when it warms up, to evaluate it. The owner was very anxious to put his sign in my front yard at the beginning, since I am on a very high traffic street. He asked if he could leave it there for a while after the job was done. I said if he did a good job, I had no issue with that. He pulled up the sign before the job was finished so that makes me a little concerned. My only other issue was that they did not honor the Angies list coupon.

The actual workers did a good job. However we signed a contract for the work on Oct 5 and were surprised that the work did not begin for over two months. We had to make a second payment of $1000 when the brought us the materials. However they brought them on the day before a large snow storm when we all knew it would be difficult to do any work. It was a week before any work could be done while the materials sat out there under snow and ice. We were especially bothered by having to make the payment right before Christmas under these circumstances.

I chose Smithco as it appeared past decks they had built were well done.  They also had a favorable rating here on Angies list.   They were not the cheapest of the bids I got and in fact, were the highest.   But we also looked at the extensive project we wanted done and I could tell some of it made the other bidders a bit nervous.  
The workers started on the project a bit sooner than expected due to delays on other projects.  But the other projects eventually took priority and ours had to wait until later to finish.   This was fine and we knew this going into it.  They finished in Dec. 2012.
After the deck was finished, it at first appeared to be satisfactory on the surface.   But closer inspection would reveal little things that were somewhat sloppily done.  Examples would be the 6x6 upright beams were not installed at the same intervals.  With a 40 ft deck, there were 5 upright posts.   But the spacing varied between the posts by up to 2 inches.   By glancing at it, they appeared the same spacing until a tape measure was put to it.  And looking closer at the balusters, showed there was a different number and different end spacing in the three middle sections.
We also chose an optional arched cut under the top rail of the entire deck.   They had no template or consistent guide to follow to make the crescent cut to the boards.  The cuts were pretty much eyeballed so they have a slightly different curve on one end compared to the other end of the same board.      It wouldn't have ended up even anyway since the upright posts were not the same distance apart.  This left a slightly different straight section on the ends of each rail.   Again, most people wouldn't notice it without looking closely.  Looking at the deck from a distance, it doesn't stand out.   Comparing each section to the section next to it makes it much more obvious.
Several of the balusters fell out of the holes drilled for them.   The lower rails were often drilled too deeply or the balusters cut too short.  This has happened often since the deck was completed and continues to this day.   I will look out and see another baluster fallen out of the top rail.    Board warpage has also caused this problem but I will address it in a bit.   Smithco fixed some of the balusters but since it is a continuing problem, I started repairing them myself.
Not too long after completion, I noticed water leaking into a picture window in our basement under the deck during a rainstorm.  Water was also running down the siding making the patio under the deck wet.    Since the ceiling/gutter system covered this window, no water at all should have been on that outside wall, much less leaking into a window that had not leaked before the deck installation.  Siding above the window had been removed to mount a 2x12 to the side of the house for the deck to attach.  Improper sealing around this plank allowed water to leak in behind the siding and into the house around the window frame.    Some of the vinyl trim where this plank was installed had also fallen off the house.   I called Smithco and Scott sent the installer ( Billy) out to correct the water leak issue and the trim.   Since that time, I have not noticed any water leaks at the window.  There is still some water that gets through and runs down the outside siding on one end, but it usually is only when it rains hard.   However, the trim piece has fallen off again, as did the one on the other side of the patio light.   I repaired both myself and have not had any issues with them since.
The ceiling/gutter system wasn't chalked properly.   When it rained, water leaked from the gutter seams and, on one end, from where the gutter and ceiling met.  It was an easier task for me to seal the leaking seams myself than attempt to get someone out to repair another issue.   Closer inspection showed the ceiling wasn't installed level.  This is also indicated by the fact that one of the two downspouts carries about 90% of the water away from the patio.  I don't see a simple fix to this without completely realigning the ceiling system,   When the ceiling gets sufficient water in it, it will drain from the 2nd downspout.   So far, it hasn't been a big problem.  I am hoping there will not be long term erosion in my yard from this.
In June of 2013, we needed to have the deck stained and sealed.  However, several of the boards were warping, splitting, and twisting.  Some were pulling loose, leaving up to 1/4 inch gaps.  I knew some repairs needed to be made before sealing.  Since the deck was only 6 months old, I didn't think it should be looking like it was several years old already.  So I again called Scott at the end of June and advised him of the problems.
Scott said they have been having problems with some wood doing that.  He blamed it on the govt regulations removing arsenic from the pressure treatment.   He said the wood needs to be sealed much sooner than it used to.   He promised to have Billy come out and look at it.    Time passed with no response so I called again at end of July.  He said he thought  Billy had come out.  I advised I hadn't seen him.  He promised to check into it.  End of August and I called Scott again.   He promised to send Billy out that week.   A week and a half later, my wife had a dose of it and called Scott.   Billy came out that next week and said it was the first time he was notified of it.     Who are we to believe??????
Billy said multiple boards need replacing.   And the 6x6 posts had twisted a bit, causing some of the problems. They were anchored in concrete and would be a major structural undertaking to replace.    He would have to let Scott know of his findings.   A week or so later Scott calls back advising he wants to get a mgr from Lowes out to look at it since that is where the wood was purchased.
Now it is October.  I get a call from Scott for he and a Lowes rep to come look at the deck.   They check it out and the Lowes rep wants to contact Georgia Pacific as they are the manufacturer.  Scott also gives me a bid on sealing the deck.   I tell him I will think about it as his price is substantially higher than the others I have gotten.        Another month and it's November.   Georgia Pacific agrees to pay for the replacement wood and labor.    We set it up for the end of the month.
Smithco comes out on the Friday after Thanksgiving and replaces or repairs the boards I had marked.   Mid afternoon, my wife asks if they are coming back to finish on Monday because they had just packed up and left.   No one contacted me to confirm satisfaction with the job.   So I went out to look at it.  
Some of the balusters are installed crooked.  And two of the arches they cut are rough and uneven-worse than the ones they replaced.  One of the lower rails isn't even installed the same height as the other rails, nor is it level.    They put braces on the end gate to try to correct the sag in it but it is still  sagging.   I am thinking,  no wonder they took off without me inspecting it.  
There was no way I would have them do the seal and stain after the high priced shoddy work I received. This on top of the fact their bid for sealing was over 2x what other

Me. Smith was professional and very personable.

My deck was originally sealed and warrantied by Seal Smart but it is a worthless service. The deck not only didn't look sealed but the boards were rotting. I called SmithCo to repair and reinforce the deck and they stained it. They also repaired the front deck the best they could but it still leaks and bugs get in. He charged me $4,000 for the job. This year, more boards are rotting and Seal Smart told me I had to tell them how many boards I need replaced, how long the boards are, and they would cut me a check to have the boards replaced. So, I called SmithCo and talked to Scott, who said it would cost $600 to get a crew out there. I told him Seal Smart would pay for it, but he said it wasn't worth it for him to send a crew out for only $600, so he told me to go find someone else! I was stunned! I told him I paid him $4,000 last time and the front porch still leaks and I get flies and wasps inside. He told me he had the right to choose which jobs to be done. I told him I was losing my house because I cannot afford to pay my credit bills (I paid him $1,000 cash and $3,000 went on my credit card, which was already high), and he hung up on me. I tried calling back and he refused the call. I would NOT recommend this guy because all he wants is to clean out your bank account and the h*** with you. He is not there to help you, just take your money. I should have known by the fancy, leather shoes he was wearing when he first came out!

DO NOT USE THIS GUY!  He told me they couldn't fix the front porch because it was done wrong and he wanted to rebuild the whole thing, to charge me even more money. THEIF! Missouri is full of theives!

It went very well and all was completed on schedule.

Scott came out and sold me on the fact that he would have one of his best crews do the work.
They build decks to last is what he said. I waited several weeks after they finished to see if I would receive a call from Scott asking if I was satisfied. No call
There are lots of imperfections with the deck everything from saw marks and crooked cuts to split boards from screws.
There is even one railing on the pad that is loose, not anchored well at all.
I pointed out several things while they were building and received answers as if I were annoying them.
My wife and I feel like our job wasn't worth their time to do a good quality job. They took 2 weeks to build it and couldn't give us a quality product in the end. We only started with a deck but had many other projects that we wanted to do.
With the lack of interest in our satisfaction I can not recommend Smithco exteriors to any one.
You can not promise an A rated job and deliver a Low C product