Penny's Cleaning, LLC

"Thank you, [Member Name Removed]! We really appreciate the review and the business! Penny"

"Thanks, [Member Name Removed]! It'[Member Information Removed] our pleasure. Thanks for being a great customer. Penny"

"Thank you for your review, [Member Name Removed]! We appreciate your business. Penny"

"Thanks, [Member Name Removed]! You guys are great to clean for! Penny"

"[Member Name Removed], thank you for the review. It's a pleasure doing business with you. Penny"

"[Member Name Removed], Thank you so much for your review and honest feedback! We are always striving to provide the best service possible. We want to be as thorough as possible and will reach out to you to ask about specifics. It is always a pleasure cleaning for you!"

"We are so happy that you were pleased with our service. Thank you for the kind review!"

"It is our goal at Penny's Cleaning to provide a friendly and professional service that leaves our customer fully satisfied. For that reason, we are very disappointed to see this review. It is our policy during initial cleaning for new clients to charge at an hourly rate. It has been our experience that this works best to meet the varying conditions of our client's homes. Our cleaning appointments are set up to fit both our company schedule and the client's agreed upon budget for the job. Depending on the condition of the home, often some things must remain unfinished until a subsequent cleaning. It is our belief that the majority of the issues in this review are a result of this policy. Our teams are well-trained professionals, however, they are human and occasionally miss things. We are more than willing to accept responsibility for these occasions and make amends to assure a happy customer. It became quite obvious that an amenable solution was not going to be reached with this particular client, and we agree that our association with this client needed to come to an end. To address some specifics, our charge per hour was agreed upon beforehand and is the regular rate for all of our clients. As this job was on a per-hour basis, anything that was "not touched" was not charged for and our agreement was not broken. Our clients are given a copy of our company policies to help them to understand our service and ensure a positive outcome. It is our policy not to move stationary furniture unless specifically requested and agreed upon in advance. Therefore, baseboards behind dressers and/or other heavy furniture would not have been dusted under normal company policy. Normal company policy also allows time to dust individual items on shelves/furniture that are evenly spaced and uncluttered. We simply cannot take the time, nor would our average client be willing to pay for the time, needed to dust and/or wash large amounts of items piled atop furniture or excessive "knick knacks". It is common in houses that go uncleaned for long periods of time to find that thick layers of dust are stuck to light fixtures, air vents, blinds etc. Due to grease, smoke, hairspray and many other adhering substances, many times a normal dusting procedure does not work. In these cases, the items must be taken down and washed individually. We often agree to tackle these special jobs as agreed upon, either in a separate cleaning or a little at a time as the client wishes, but they would not be completed during initial cleanings under normal company policy. Also, we do consider brown recluse spiders to be a physical threat as we would an aggressive dog or biological hazards often found in unkempt homes. When, as was the case in this instance, there are multiple brown recluse spiders in any one area, we fully stand behind our crew leader's decision to avoid the area."

"We are happy to work within our clients budget needs, however, we do sometimes have to limit our focus to the "high spots". Thank you for your business."